Just thought I'd add another data point here. I re-qualified for green tier for what is my third (and probably last) time. The qualifying activities I took were:
- Carbon offset on a recent SYD > MEL flight
- Donating points to OzHarvest
- Staying at a sustainable hotel in Sydney (which worked out well as it was booked during the 5000 bonus point promotion using my $100 QF hotel voucher from Points Club+ meaning it was just $150 out of pocket)
- Purchasing a bottle of "sustainable" wine (in my case buying a bottle of Hewitson Shiraz Private Cellar Falkenberg 2021 for $8.50 after applying the $50 Qantas wine voucher and 10% off discount as Points Club+ member which isn't too bad considering it also came with 1,000 bonus points)
- Completing the sustainability report in that food app whose name escapes me
About 3 days after completing the final qualifying activity (buying the wine) I received notification that I re-qualified for Green tier and was able to select the 50 status credit bonus online.=
I am guessing there was no banner that appeared when you sign in to your Qantas account on the desktop? That's usually how you can select that option. Relatedly, is this your first time qualifying or have you just re-qualified? The reason I ask was last year I re-qualified, and had the same issue as you. It required elevating a couple of times with Qantas before they manually credited me the 50 status credits.