Qantas Hotels no longer supplying Tax Invoices

[SydneySwan]

I have this evening made 2 bookings on Qantas Hotels. Both hotels are in China. Only the second booking generated a tax invoice.

 

[Bindibuys]

I have this evening made 2 bookings on Qantas Hotels. Both hotels are in China. Only the second booking generated a tax invoice.

I was told by Qantas hotels today that “some” bookings would still generate an invoice, but she could not tell me what those parameters were. Perhaps China is a starting point.
Would you mind sharing which hotel instigated the auto tax invoice.

 

[SydneySwan]

I was told by Qantas hotels today that “some” bookings would still generate an invoice, but she could not tell me what those parameters were. Perhaps China is a starting point.
Would you mind sharing which hotel instigated the auto tax invoice.

Crowne Plaza Chaozhou generated a tax invoice but Sheraton Shantou did not. Legally I believe both should have generated a tax invoice.

 

[significance]

Many of the hotel booking sites are doing this now, so my workplace has changed its policy: we are now required to book directly with hotels to make sure we can get an invoice every time. If enough employers of business travellers start doing this, maybe they will get the message.

 

[Beano]

If the invoice is more than you paid, you only need to claim what you paid and your business finance section would be happy. The actual payment would be on the credit card statement, and if you use a company credit card, like I do, that is all that matters.

 

[Cognac]

If Qantas Hotels are the ones taking your money, then Qantas Hotels are 100% the ones required to give you the receipt/tax invoice. There's just no way around it. They need to provide you proof of where your money is going, and as mentioned upthread, many company employees require those receipts for auditing.

 

[Gold Member]

I have contacted the ACCC and Consumer Protection who both said under the law Qantas Hotels is required to issue the tax invoice.

Didn’t you hear? Qantas is above the law and plays by their own rules. It’s called QFF.

 

[dajop]

To play devils advocate, if Qantas Hotels is booking an overseas hotel, and doesn’t explicitly charge a service fee, is it required to produce a tax invoice?

As the service provided in Australia is free of charge and the service (hotel stay) is entirely consumed overseas, they are not liable for GST and as such do they only need to supply a receipt of payment?

I don’t know the answer but that could be one interpretation.

For Australian prepaid accommodation I would have though they definitely do have to provide a tax invoice.

 

[sudoer]

To play devils advocate, if Qantas Hotels is booking an overseas hotel, and doesn’t explicitly charge a service fee, is it required to produce a tax invoice?

As the service provided in Australia is free of charge and the service (hotel stay) is entirely consumed overseas, they are not liable for GST and as such do they only need to supply a receipt of payment?

IANA(Tax)L but I would expect that if they are transacting as an Australian entity with an ABN, they should be supplying a tax invoice for any transaction over $82.50 regardless of how much tax is collected.

Non-taxable items like international hotel bookings should just show $0 GST was collected. This is what they had been doing previously (the 'booking created' line had a non-zero AUD value but zero GST collected for this hotel in Japan)



It's possible they've moved the entity overseas and now transact from another region?

 

[SydneySwan]

It's possible they've moved the entity overseas and now transact from another region?

That doesn't explain my experience documented at post #21. I expect that it is just another example of cough Qantas IT.

 

[sudoer]

@SydneySwan Do the confirmation emails both have the following at the bottom?

Qantas Group Accommodation, a wholly owned subsidiary of the Qantas Group.
ABN 32 152 774 457

Maybe some hotels are going through a different channel...

 

[SydneySwan]

@SydneySwan Do the confirmation emails both have the following at the bottom?

Yes

 

[burmans]

To play devils advocate, if Qantas Hotels is booking an overseas hotel, and doesn’t explicitly charge a service fee, is it required to produce a tax invoice?

As the service provided in Australia is free of charge and the service (hotel stay) is entirely consumed overseas, they are not liable for GST and as such do they only need to supply a receipt of payment?

I don’t know the answer but that could be one interpretation.

For Australian prepaid accommodation I would have though they definitely do have to provide a tax invoice.

The requirement to produce a tax invoice is not dependent on whether GST is charged, remember some services are GST free but still an invoice is required showing what GST (if any) is charged. The fact it specifically mentions 'if any' on the ATO website makes this clear.

 

[SYD]

The requirement to produce a tax invoice is not dependent on whether GST is charged, remember some services are GST free but still an invoice is required showing what GST (if any) is charged. The fact it specifically mentions 'if any' on the ATO website makes this clear.

Yep, as mentioned earlier it appears to be an IT snafu. I’ve always received tax invoices in the past for local and OS QF Hotel bookings - as you’d expect.

 

[tuppence47]

Same thing happened to me last week. Over the last few weeks, I have booked 4 hotels via Qantas Hotels and for the 1st three I received a tax invoice as well as a reservations attachment, but the last one I did not receive the invoice, which was on the 27th June. I have emailed them numerous times and cannot get a straight answer. Again told me to contact the hotel - another fail Qantas!!

 

[oz_mark]

Maybe Tax Invoices aren't required when you are buying a 'bundle of rights'

 

[tuppence47]

Have received the following reply from Qantas:

Thank you for your email.

We have forwarded your concern to our management team and one of our senior managers will be in contact with you to further explain the matter.

Should you require further assistance please let us know.

So, I wait with bated breath for their response.....

 

[Bindibuys]

I contacted the ATO community support:



Response:

 

[encryptededdy]

I wonder if this is an intentional change on their part, or whether it's just classic coughpy Qantas IT and customer service agents making up something even if they don't fully know the answer just to get you off the line.

Probably the latter, and certainly not the first time we've had Qantas IT systems cause issues and the call centre has made it worse by making answers up.

Anyway, I haven't had any issues with tax invoice issued in May, but as you note it sounds like it's recently broken.

 

[CMA222]

I contacted the ATO community support:

View attachment 394971

Response:

View attachment 394972

A typical bureaucratic response. I suggest you send it to your local member or directly, to the Treasurer Jim Chalmers, and ask why the ATO expects the taxpayer to go to so much effort when the ATO requires the tax invoice and the supplier refuses to supply one. Perhaps suggest that this is yet another example of QF considering itself above the law or merely being difficult because the consumer has no power. Copy it to Venessa Hudson and see if they take any notice.