Qantas Platinum One experiences?

[trippin_the_rift]

I would be very disappointed of QF if they indeed comp some P1s for two years of WP and others only for one year.
There should be a clear policy that applies to all P1s, NO exceptions!

Platinum One is already 3x Platinum.
Platinum is only 2x Gold, and Gold is 2x Silver. So there is already an extra year factored in. You're simply cashing in on it down the road.

Say you don't re-qualify P1 but earn 2500 SC - you drop to Plat. Then the following year you only do 200 SC. Your 3 years SC average is 2100 SC (3600 + 2500 + 200).
There is no way in hell dropping to Gold is fair.

So there's not 2 years of soft landings. It's likely 1 year soft landing and then you are assessed based on the 3 year ave rule (which has been confirmed by QFF as being in place).
What this means is anyone who reaches P1 instantly hits the 3 year average of 1200 SC. That is a benefit of P1 in itself and factored into many people's decisions on doing a few extra SC just the same as if you were to reach Platinum you factor in potentially a comp year + gold the next.

 

[amaroo]

Platinum One is already 3x Platinum.
Platinum is only 2x Gold, and Gold is 2x Silver. So there is already an extra year factored in. You're simply cashing in on it down the road.

Say you don't re-qualify P1 but earn 2500 SC - you drop to Plat. Then the following year you only do 200 SC. Your 3 years SC average is 2100 SC (3600 + 2500 + 200).
There is no way in hell dropping to Gold is fair.

So there's not 2 years of soft landings. It's likely 1 year soft landing and then you are assessed based on the 3 year ave rule (which has been confirmed by QFF as being in place).
What this means is anyone who reaches P1 instantly hits the 3 year average of 1200 SC. That is a benefit of P1 in itself and factored into many people's decisions on doing a few extra SC just the same as if you were to reach Platinum you factor in potentially a comp year + gold the next.

Sometimes a sugar hit does pay dividends...

 

[samh004]

The maths makes sense, presuming you haven't been comped before of course, as I've heard that then disqualifies you from a future comp for a bit?

 

[Canny man]

I'm going to get a reputation as a P1 fanboy - but I'm really getting the most from the service and status these days.
On top of the complementary upgrade from the P1 team the other week and the retrospective award of points:

- shadow applied in row 23 last night plus excellent on-board service
- needed award seat released for a couple of domestic flights for my girlfriend this week - no problem
- I have a big birthday celebration trip to Europe at the end of November. Booked it with points ages ago (seats released
by P1). Travel plans have changed and we need to go a day earlier. No problem for P1 who arranged to have us rebooked in J on perfect flights and we even got our preferred seats in Emerald City on the A380

After Virgin comped me a platinum (unsolicited) I had considered spreading my flights across both airlines - but right now I wouldn't want to risk P1 status as it is delivering for me in spades.

 

[JohnK]

I would be very disappointed of QF if they indeed comp some P1s for two years of WP and others only for one year.
There should be a clear policy that applies to all P1s, NO exceptions!

If you are no longer a Platinum One and only a mere Platinum then Platinum rules apply not Platinum One rules.

And let me remind you that not all Platinums are treated the same....

 

[Kangol]

And let me remind you that not all Platinums are treated the same....

Interested in this - do you mean there are notes on a person's profile? Or do you mean just random treatment on any particular day?

 

[serfty]

...
And let me remind you that not all Platinums are treated the same....

Interested in this - do you mean there are notes on a person's profile? Or do you mean just random treatment on any particular day?

Not so much notes, but a general passenger rating. Every QFF member is given a score based on how "valuable" to Qantas they have been.

Those who gain status on mainly QF flights would generally rate higher than those who earn most of their status on flights of other *O airlines for example.

This was the case even before the introduction of P1, and even before the introduction of PCV.

 

[JohnK]

Interested in this - do you mean there are notes on a person's profile? Or do you mean just random treatment on any particular day?

What serfty said. Perceived customer value.

An ex Platinum One not flying much is not going to have high PCV.

And I wouldn't be surprised if there were secret notes on a person's profile. Good and bad.

 

[mickeyc747]

What serfty said. Perceived customer value.

An ex Platinum One not flying much is not going to have high PCV.

And I wouldn't be surprised if there were secret notes on a person's profile. Good and bad.

in my case good bad and the ugly lol:shock:

 

[swilk]

An ex Platinum One not flying much is not going to have high PCV.

.

Now that would worry me. I would hope Qantas would look at the reason why an ex P1 was "not flying much" It could be, as it will be in my case next year, that Qantas have not provided the opportunities for me to fly with them.

If they did - then I would.

 

[trippin_the_rift]

What serfty said. Perceived customer value.

An ex Platinum One not flying much is not going to have high PCV.

I would suggest there are probably 50 or so different levels of value the group categories guests by from a frequent flyer perspective. It's just that we as consumers only see 6 levels because it's easier to understand.

I could be wrong but PCV w/ Altea is only a representation of their direct spend and has no insight into the true value of a customer outside of their air travel.

Qantas tracks all sorts of interesting metrics that identify an important customer. For example if you have a bad flight but have 100,000 twitter followers you are worth way more than a vanilla Platinum One member even if you hold no FF status. No doubt there is some kind of internal score for each person who is a FF member and/or someone who has ever flown with QF (keeping in mind QF tracks non-FF pax and their activity too - like a stealthy frequent flyer program you're signed up to that you never knew about!).

 

[Kangol]

Not so much notes, but a general passenger rating. Every QFF member is given a score based on how "valuable" to Qantas they have been.

Those who gain status on mainly QF flights would generally rate higher than those who earn most of their status on flights of other *O airlines for example.

This was the case even before the introduction of P1, and even before the introduction of PCV.

What serfty said. Perceived customer value.

An ex Platinum One not flying much is not going to have high PCV.

And I wouldn't be surprised if there were secret notes on a person's profile. Good and bad.

Thanks, yeah I know about PCV but I thought you were referring to something more than that....

But then again the PCV doesn't really have a big influence on how staff treat you on board, does it? I mean we have all heard of many WPs having consistently inconsistent service, I don't do much dom flying now but when I did, a lot didn't *see* me as a stereotypical WP due to my age....

 

[JohnK]

I would suggest there are probably 50 or so different levels of value the group categories guests by from a frequent flyer perspective. It's just that we as consumers only see 6 levels because it's easier to understand.

I could be wrong but PCV w/ Altea is only a representation of their direct spend and has no insight into the true value of a customer outside of their air travel.

Understood. Another of the complex algorithms like refunds for downgrades.

All I was trying to point out is a Platinum One who spent say $50,000 to get there and the year after spends only say $5,000 and earns 550SCs then soft drops to Platinum and in that 12 months spends say $2,000 and earns 220SCs is not going to have a very high PCV.

 

[QF WP]

I can't wait to hear of experience of the AFF's Platinum 1 member who proposed to his girlfriend today

Seems he had some assistance from both the P1 team and the OOL Lounge team.

Well done samh004

 

[serfty]

Bubbles at 7:15am to start ...

 

[mickeyc747]

I can't wait to hear of experience of the AFF's Platinum 1 member who proposed to his girlfriend today

Seems he had some assistance from both the P1 team and the OOL Lounge team.

Well done samh004

The OOL Lounge was through the assistance of a P1 who flew QF 861 Monday and Friday this week lol

 

[Mr_Orange]

I can't wait to hear of experience of the AFF's Platinum 1 member who proposed to his girlfriend today

Seems he had some assistance from both the P1 team and the OOL Lounge team.

Well done samh004

Yes indeed. I asked him if he had packed the ring before coming to the DMs Champagne event last night .

 

[Ansett]

For those interested in the loss of the shadow as mentioned before you need to contact the P1 team and advise them of your flight details and request a shadow. Here is an email for a flight to LHR next Thursday after requesting the shadow.

Good afternoon Mr Ansett,

I will be able to request a blocked seat for these flights 3-days prior to departure. I have set a reminder in the system to do so for both outbound and return flights. Please let me know if there is a change of travel date so that I can update the system.
Kind regards.

So wish they would get this sorted

 

[Pushka]

I can't wait to hear of experience of the AFF's Platinum 1 member who proposed to his girlfriend today

Seems he had some assistance from both the P1 team and the OOL Lounge team.

Well done samh004

So this is the thread where the news leaked out. Sam is the social mod - where is the proper announcement.
(From someone who will never make P1 status and who doesn't read this thread)

 

[boomy]

So this is the thread where the news leaked out. Sam is the social mod - where is the proper announcement.
(From someone who will never make P1 status and who doesn't read this thread)

I believe it was first leaked in the AFF gathering #8 thread, which is most appropriate as he was proposing on the way to that event.