Qantas Platinum One experiences?

[boomy]

Well I figured in my case that two DYKWIM's don't make a right.

Besides I'm pretty sure that QF says that seats are not guaranteed.

I figured that a fight and the stress to get into 1A wasn't worth it and not worth spoiling my flight. I simply had to let it go.

If it didn't bother you then indeed no need to do anything about it, but if it did then there are ways to deal with these kind of situations without fighting and stressing, we are talking about 1st world problems after all

 

[kermatu]

Received notification of a points upgrade for an overnight flight, Y to J - pretty much exactly 7 days out. Nice to have that peace of mind and seat selection possibility early. And for once, was notified of it by text as should be.

A minor, but positive, P1 experience as promised.

 

[Sprucegoose]

Have come across one CSM when flying in J domestic recently who was adamant that neither WP or WP1's warranted any special treatment and or drinks etc from J as they had not paid for it and this would devalue the J cabin if he were to do it.

So stump up for J or stay in Y and get the same as everyone else was the basic belief.

That man needs to be hunted down and sent to the salt mines. PCV is a Qantas corporate calculation not CSM generated.

 

[samh004]

Another who was a self proclaimed taxpayer funded DFAT employee who would have undertones of rubbing our faces in the fact that he got CLPO by flying long haul F/J and without paying for it (in a direct sense). He got brutally shut down when others suggested he quit his job and become a self funded CLPO. Just saying.

I didn't think the community put their best foot forward with the taxpayer funded CL member. The member did reveal information we clamoured for after all.

Just because some of us are self funded doesn't mean everyone needs to be.

 

[dfcatch]

I didn't think the community put their best foot forward with the taxpayer funded CL member. The member did reveal information we clamoured for after all.

Just because some of us are self funded doesn't mean everyone needs to be.

Who are we talking about?

I obviously missed the kerfuffle - but if it's the CL I'm thinking of - and he's gone... Well, if it's him - he was a d%%k so I'm not surprised if people got into him.

Or maybe he just found an airline that had a private F lounge as the QF F Lounge wasn't exclusive enough for him.

 

[Kangol]

Just because some of us are self funded doesn't mean everyone needs to be.

That has absolutely nothing to do with my post. Just saying.

Who are we talking about?

I obviously missed the kerfuffle - but if it's the CL I'm thinking of - and he's gone... Well, if it's him - he was a d%%k so I'm not surprised if people got into him.

Or maybe he just found an airline that had a private F lounge as the QF F Lounge wasn't exclusive enough for him.

Public transport is never exclusive

 

[dfcatch]

That has absolutely nothing to do with my post. Just saying.



Public transport is never exclusive

Not quite Kangol.

The F lounge for example - is exclusive.

Just wasn't exclusive enough for him.

 

[Kangol]

Not quite Kangol.

The F lounge for example - is exclusive.

Just wasn't exclusive enough for him.

In theory, given that it's a public transport waiting room and you share it with other people (the public), it's not exclusive to you (the user).
We wouldn't want to change the definition of words, would we
That's what you get for flying commercial and not being able to fly on a plane just for you.
I digress, this thread is not about flying private.

 

[dfcatch]

In theory, given that it's a public transport waiting room and you share it with other people (the public), it's not exclusive to you (the user).
We wouldn't want to change the definition of words, would we
That's what you get for flying commercial and not being able to fly on a plane just for you.
I digress, this thread is not about flying private.

Agreed.

Nor CL experiences.

 

[smarty11]

To all of those who were bumped from their selected seats by higher status pax, if it bothers you then should demand your seat back. This is a rude behaviour (either by one of the ground staff who did it or by the pax itself who asked for it) and should not be tolerated.

I had a similar experience a few months ago. I was in A380 F seat (with J service) which I had selected few weeks before. On checking in no problem. when boarding the staff handed a new BP, moving me upstairs to normal J cabin. I asked why this change of seat? she said she can't say but if I am not happy I can be de-boarded, which i felt was very rude. Inflight CSM told me that a higher status PAX has been moved to my seat. "someone who spends a lot with us".
Anyways emailed SST team and they gave a different version, saying that I was the highest tiered PAX on the flight and ground staff made an error in moving me instead of some one else.. apologising for this.

I fully support the policy that once selected the seats should only be changed for Operational reasons and not if some DYKWIM comes around.
But lounge and ground staff obivously think they know better.

 

[RichardMEL]

kind of hard to know who to believe in that situation isn't it?

I wonder if the CSM suffered from the issue of status not being correctly noted on the ipad/manifest? SST CYA action? either way it's very disappointing

and yes if an agent responded to a polite request with a threat to be de-boarded I'd be pretty damn pissed off. It's a reasonably polite request to ask why one might have been moved between check-in and boarding. It happened to me once and it was a inop suite (and it really was) and that's absolutely fair enough.

 

[boomy]

I had a similar experience a few months ago. I was in A380 F seat (with J service) which I had selected few weeks before. On checking in no problem. when boarding the staff handed a new BP, moving me upstairs to normal J cabin. I asked why this change of seat? she said she can't say but if I am not happy I can be de-boarded, which i felt was very rude. Inflight CSM told me that a higher status PAX has been moved to my seat. "someone who spends a lot with us".
Anyways emailed SST team and they gave a different version, saying that I was the highest tiered PAX on the flight and ground staff made an error in moving me instead of some one else.. apologising for this.

I fully support the policy that once selected the seats should only be changed for Operational reasons and not if some DYKWIM comes around.
But lounge and ground staff obivously think they know better.

Shocking treatment on that flight. If you are not happy you can be de-boarded? Wtf?! A higher status pax took your seat? Aren't the onboard crew supposed to know you're P1?! And if they missed that, what about the ground staff who did that change, how did they missed that?!

While it's very likely you were moved to accommodate CL, which is already disgraceful, I'm pretty sure not all pax in F cabin were P1/CL.

This was a massive failure by ground staff who made the change, SST who didn't notice it (to their defence it could be a last minute change) and the crew onboard.

IMO an apology is not enough in this case.

 

[smarty11]

Shocking treatment on that flight. If you are not happy you can be de-boarded? Wtf?! A higher status pax took your seat? Aren't the onboard crew supposed to know you're P1?! And if they missed that, what about the ground staff who did that change, how did they missed that?!

While it's very likely you were moved to accommodate CL, which is already disgraceful, I'm pretty sure not all pax in F cabin were P1/CL.

This was a massive failure by ground staff who made the change, SST who didn't notice it (to their defence it could be a last minute change) and the crew onboard.

IMO an apology is not enough in this case.

It was indeed a massive failure. It made the situation particularly bad as only a few weeks before this flight, traveling with family Points upgrade came through 3 days before departure but we were not sitting together. I was told by SST and by check in staff that they can't move others to seat us together. I accepted that as I didn't want people to be moved involuntarily because of me. But then to be moved because the gate staff thinks it's alright is unacceptable.

Actually, as per SST, it wasn't P1 or CL because of who I was moved. It was staff. which made the bad situation even worse. IMHO.

 

[ReLoad]

It was indeed a massive failure. It made the situation particularly bad as only a few weeks before this flight, traveling with family Points upgrade came through 3 days before departure but we were not sitting together. I was told by SST and by check in staff that they can't move others to seat us together. I accepted that as I didn't want people to be moved involuntarily because of me. But then to be moved because the gate staff thinks it's alright is unacceptable.

Actually, as per SST, it wasn't P1 or CL because of who I was moved. It was staff. which made the bad situation even worse. IMHO.

Thats abysmal on multiple fronts and nothing but an outright lie by the CSM, I hope they have been appropriately counseled.
If you are able to share what did the SST team say about this and what was the final outcome?

 

[kermatu]

Very unsatisfactory all round - but sadly not that surprising anymore. I have fortunately never been moved, but it seems to be happening more often. Perhaps not surprising it's happening to high status pax who have the better seats in the first place. But how anyone can be moved for any reason other than safety or a non-functioning seat, without being asked, is beyond me.

 

[smarty11]

Thats abysmal on multiple fronts and nothing but an outright lie by the CSM, I hope they have been appropriately counseled.
If you are able to share what did the SST team say about this and what was the final outcome?

They called me and apologised. Gave me 7,800 points (joke right?!) and that's it. I did say that it is not acceptable that this stituation occured. They said that procedures have been changed so that it doesn't happen again.
There is slightly more to it (in regards to the nature of the staff who got my pre selected seat) but I was requested by the SST to keep it private and I intend to honour that.

 

[kermatu]

7,800 - that's a typo right?

And staff you say?

 

[smarty11]

7,800 - that's a typo right?

And staff you say?

No. That's it.

Yes. staff member.

 

[kermatu]

7,800 is a very precise number - interesting - was there any explanation of the calculation?

Don't want you to break your commitment to remain discrete, but it is intriguing.

I should add to my list that if there were health reasons, or children involved, a move might be OK. But what's the harm in being upfront and asking a passenger if they would move. If for such a reason, I'd be stunned if 99% didn't readily agree. To be lied to and treated rudely is simply a disgrace.

 

[boomy]

They called me and apologised. Gave me 7,800 points (joke right?!) and that's it. I did say that it is not acceptable that this stituation occured. They said that procedures have been changed so that it doesn't happen again.
There is slightly more to it (in regards to the nature of the staff who got my pre selected seat) but I was requested by the SST to keep it private and I intend to honour that.

Even if it was AJ himself who decided to take a flight last minute, it doesn't matter because they should not have moved you, unless all cabin was full of P1/CL which I find very hard to believe.

And after admitting fault all they give you is 7,800 points?! Mate, that's not even enough for a short MEL-SYD J award, what a joke!