Qantas Platinum One experiences?

RichardMEL said:
Gotta feel for the (generally) great agents in HBA to be honest. Yeah it's their job and all, but all this extra cough they have to deal with now because QF can't or won't resolve the underlying issues is just painful, and the added problem is extra wait times for service for high status people so it's a lose/lose.

It's why, as I consider some DSC that have not posted, I wonder do I email them, or qff, or what? it's not urgent.. doesn't need a call, but kind of annoying for such a trivial thing.
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RichardMEL said:
Gotta feel for the (generally) great agents in HBA to be honest. Yeah it's their job and all, but all this extra cough they have to deal with now because QF can't or won't resolve the underlying issues is just painful, and the added problem is extra wait times for service for high status people so it's a lose/lose.

It's why, as I consider some DSC that have not posted, I wonder do I email them, or qff, or what? it's not urgent.. doesn't need a call, but kind of annoying for such a trivial thing.
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I try only to email when it isn’t urgent. Happy to wait for some days for a response and far prefer having an email trail that has the history for when I invariably have to follow up on something with a different agent (phone calls to QF or any service provider I feel I have to start afresh with the whole story).
Had a slightly poor / indifferent P1 experience the other day but will wait for a response to some questions before posting details.
 
Princess Fiona said:
My powers of deduction are telling me that the reason for the change to not emailing them is that the VIP/SST email response team have been re-allocated to fixing partner Award booking disasters.
Qantas to fix Award Ticketing Failures

Which is great for these pax but not exactly a positive outcome for those of us earning 3600 BIS SC a year.
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1800 BIS SC for some ;)
 
Knock me over with a feather… an op-up that appeared on the app before I got to the airport CBR-BNE last week! And I was with a CL member who was also booked in Y but they didn’t get an op-up. However…. aircraft went tech and I quickly shifted to VA for the last flight out and ended up second last row in Y.
 
New to this said:
Got this news in the email. Not sure whether to be proud or disappointed (in myself). LOL

You've flown 141,117 kms in the last 12 months and are in the top 10% of Platinum One flyers, congratulations
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Nice! I did ~161K in 2019; biggest year was ~245K in 2013.

55K in 2020 for some reason…87K in 2021…93K in 2022…0 year-to-date…:-)
 
Great phone experience this morning with VIP team member K(or maybe it's C!). Anyway no wait time to be picked up. I was on a reward U flight tomorrow to DFW and had to change due to covid at the other end. I could see online avail for Monday, but wanted next wednesday to give reasonable time to clear. EF did show seemingly better availability on Wednesday than the Monday(which has U) so I figured my chances were pretty good. Yep, she had no problem getting that seat released (and was very understanding when I explained the reason for the change - only in the context of she was asking if I wanted Monday or to try for Wednesday, so I felt context was important - and she immediately understood and was compassionate and helpful). Whole thing had to be refared because it was also part commercial booking (yeah, not ideal) but she worked some magic and managed to get the fare difference down to much less than I expected so I was as happy as I could be with that.

I'd also note I had thought P1 had change fees waived? however on checking that seems to have been enhanced at some point (or I just imagined it was ever a thing?) so unfortunately she did have to charge me that, but not her fault or discretion in this case.

Given a difficult and stressful situation (for me) things went smoothly. She even told me i may take time to ticket and go to the far...er..manual queue and I had a minor panic, but it all came through in about 10 minutes.

Given the situation and what I expected, I was pleased.. and yes, definite status benefit to get that release for which I was very thankful.
 
Pretty sure we've always paid the change fees (except for when they were waived during COVID). No phone assistance / booking fees have always been a P1 perk.
 
A very long time ago (before P1 was created) WPs got change fees waived when it was just a revalidation (i.e. date/time only). Reissue still had change fee applied.
 
I’ve had fees waived in ‘21 and ‘22, presumably because of COVID. Have had fees and fare differences waived by the P1 folk whenever QF was the cause of the change, ranging from the obvious ones like cancelled flights or being rebooked onto nonsensical connections which depart before the original flight, through to more minor issues like aircraft swaps or tight connections. Definitely a good service, especially if the phones are running hot

I’ve just done a few changes to bookings including credits and refunds - a mix of some done online and sone via the VIP team. Not holding my breath on the refunds via either stream given QF’s historically disgraceful delays, but will be interesting to see if the VIP refund does appear sooner.
 
Thanks folks for the clarification

I went back to 2015 QF website and yeah they mention nothing about change fees being waived. I must have been thinking of the telephone assistance fees and award assistance fees being waived.

:)
 
Opened my emails today to see my third ever P1 invite - the the Harry Styles concert in Sydney. Still working out whether I can / want to go but nice to have received an invite. Gotta figure out how to get an invite to the rugby!
 
Fergo747 said:
Opened my emails today to see my third ever P1 invite - the the Harry Styles concert in Sydney. Still working out whether I can / want to go but nice to have received an invite. Gotta figure out how to get an invite to the rugby!
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Whether you want to go or not it might be worth finding out if it is QF hosted or will they just send you the tickets. IME any event that is QF hosted e.g. restaurant openings, drive days or sports events in a box the P1 has to be in attendance. I have received a couple of invites to the ballet and they just send you the tickets and anyone can use them. When I received the first ballet invite I called SST to enquire if I had to be there and was advised no, so my wife and daughter went.
 
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Matt_01 said:
Whether you want to go or not it might be worth finding out if it is QF hosted or will they just send you the tickets. IME any event that is QF hosted e.g. restaurant openings, drive days or sports events in a box the P1 has to be in attendance. I have received a couple of invites to the ballet and they just send you the tickets and anyone can use them. When I received the first ballet invite I called SST to enquire if I had to be there and was advised no, so my wife and daughter went.
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My understanding is that it is QF hosted based on:

"On behalf of Qantas Platinum One, we'd like to invite you and a guest to join us in the comfort of a Private Suite to see Harry Styles perform live in concert.

Come along and enjoy a spectacular night of music whilst enjoying Qantas hospitality."

It also notes that it's for me and a guest and isn't transferable.
 

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