Qantas Platinum One experiences?

[Kiwi_Flyer]

@Kiwi_Flyer - is this the first P1 gift you've had in the eastern states? Or am I remembering incorrectly and they had found room in the budget to also grant kiwi P1's a christmas tipple in the past?

Either way it's great to receive the gift!

Normally get either a bottle of bubbles or a very nice kiwi wine.

 

[Princess Fiona]

<Mod Hat
All recent posts on the P1 Christmas Gift have been moved to the existing thread
2023 Christmas Gift
Please continue discussion there

Mod Hat >

 

[EchoNBounce]

I've also been seeing a higher number of reports of special treatment of P1, WP & SG in general, both on the ground and on board. There's almost certainly a push on to 'delight' and look after customers better, in light of recent events and press

Cheers,
Matt

Standard WP here - in the last 2 months on different flights I've had a handwritten welcome card, random op up and, last week was given a chunk of chocolate and a QF logo baseball cap in the closing moments of a transcontinental. So I think you're right. (Consider me suitably delighted.)

 

[RichardMEL]

Was offered, and gratefully accepted, a bottle of wine on dom flight yesterday "for being P1" which was a nice gesture. Can't remember the last time I was offered one - well before covid. Nice gesture from the CSM (who did a great job with everyone in the J cabin)

 

[Kangol]

I really hope this is consistent - several dom flights about two weeks ago had zero recognition, not even whilst boarding.
Let's see what happens on the flights I have next week.

 

[RichardMEL]

There's been some effort to improve the app based boarding pass to make status more clear. I wonder if this will help or not.

 

[marki]

Standard WP here - in the last 2 months on different flights I've had a handwritten welcome card, random op up and, last week was given a chunk of chocolate and a QF logo baseball cap in the closing moments of a transcontinental. So I think you're right. (Consider me suitably delighted.)

Lucky indeed

 

[New to this]

Can’t say I’ve noticed an improvement.

Was on Dom J yesterday and the CSM was fawning over a lady in the seat next to me. Got her a drink and nuts before serving anyone else, then eventually got around to us.
i figured she was CL but from their chats I think she was probably a senior staff member. He even phoned the pilot to ‘sort something out’ for her on the ground.

He was pleasant enough to me but the VIP treatment for this lady was startling and noticeable.

 

[N860CR]

Can’t say I’ve noticed an improvement.

Was on Dom J yesterday and the CSM was fawning over a lady in the seat next to me. Got her a drink and nuts before serving anyone else, then eventually got around to us.
i figured she was CL but from their chats I think she was probably a senior staff member. He even phoned the pilot to ‘sort something out’ for her on the ground.

He was pleasant enough to me but the VIP treatment for this lady was startling and noticeable.

Can’t imagine many of the senior management team would have a call answered by one of the pilots. Probably more likely to get kicked off.

 

[Andy72]

I have had great service, on my last few flights, Mostly international. Having said that I am easy going and not too needy.
Flew JAL to LHR recently, loved the food / service / daytime flights but definitely prefer the Qantas J seats.

 

[marki]

I have had great service, on my last few flights, Mostly international. Having said that I am easy going and not too needy.
Flew JAL to LHR recently, loved the food / service / daytime flights but definitely prefer the Qantas J seats.

Yes - not being needy is key to less work for the Crew.

 

[RichardMEL]

Yes - not being needy is key to less work for the Crew.

That may well be the case, but does that have to be a bad thing?

I'm usually a pretty content fellow on flights and on the long hauls am not demanding of this or that. If I want something I'll ask, or usually I'll take a walk to the galley area to check out the snacks that are out, or grab a drink, but I'm not ringing the call button 10 times a flight either.

I also am aware that the cabin crew aren't responsible for the soft product they're given to work with eg the catering. I've been served some shockers over the years, and some fantastic stuff, but short of someone screwing up bigly in the galley, whatever's there is not their fault. I am quite content to make my own bed in QF J - it's easy afterall and I can manage myself (and prefer to do so tbh) rather than need a hostie to do it for me (they can do it in F though lol). I guess sure that makes life easier or the crew, but it also makes it easier for me (in J, I mean).

I don't mean this next comment to be directed to anyone in particular: I don't see cabin crew as servants or at my beck and call all the time. They are doing a job. Mostly a reasonable to pretty good job. I see how some (thankfully a minority) entitled pax treat crew members at times and cringe and feel for the crew having to put up with such nonsense. If I can be polite, respectful and not too demanding and make their life just a little bit easier then why not? I'm happy, they're happier(hopefully).. win/win. Doesn't mean I sit there dying for a drink and not doing anything because I don't want to bother anyone either.. it just means showing some common sense and manners. Plus, I like to get up and stretch a bit, so wandering down to the galley, maybe having a quick chat or just grabbing a snack or water myself is just fine too.

 

[DejaBrew]

That may well be the case, but does that have to be a bad thing?

I'm usually a pretty content fellow on flights and on the long hauls am not demanding of this or that. If I want something I'll ask, or usually I'll take a walk to the galley area to check out the snacks that are out, or grab a drink, but I'm not ringing the call button 10 times a flight either.

I also am aware that the cabin crew aren't responsible for the soft product they're given to work with eg the catering. I've been served some shockers over the years, and some fantastic stuff, but short of someone screwing up bigly in the galley, whatever's there is not their fault. I am quite content to make my own bed in QF J - it's easy afterall and I can manage myself (and prefer to do so tbh) rather than need a hostie to do it for me (they can do it in F though lol). I guess sure that makes life easier or the crew, but it also makes it easier for me (in J, I mean).

I don't mean this next comment to be directed to anyone in particular: I don't see cabin crew as servants or at my beck and call all the time. They are doing a job. Mostly a reasonable to pretty good job. I see how some (thankfully a minority) entitled pax treat crew members at times and cringe and feel for the crew having to put up with such nonsense. If I can be polite, respectful and not too demanding and make their life just a little bit easier then why not? I'm happy, they're happier(hopefully).. win/win. Doesn't mean I sit there dying for a drink and not doing anything because I don't want to bother anyone either.. it just means showing some common sense and manners. Plus, I like to get up and stretch a bit, so wandering down to the galley, maybe having a quick chat or just grabbing a snack or water myself is just fine too.

+1 Well said

 

[marki]

Yes - not being needy is key to less work for the Crew.

It is a generic statement and not meant to convey good or bad. As they are opinions on doing said work. Having that key however does enable oneself - to use it wisely as you have succinctly pointed out - RichardMEL.

 

[Docfritz]

We flew over the Tasman from Sydney to Auckland on the 20th December and when we got to the F Lounge we were presented with a special bag with 2 pairs of the lovely Christmas J class PJ’s - very nice touch!

 

[marki]

Good news after experiencing a string of failed upgrades thinking that QF points were just tokens it changed with upgrades popping up for my flight to Europe. Admittedly on Christmas Day but credit where credit is due. The service at all levels today impeccable. Writing this while sitting on a wifi enabled international flight. Is good.

 

[wannabeinvestmentbanker]

Was offered, and gratefully accepted, a bottle of wine on dom flight yesterday "for being P1" which was a nice gesture. Can't remember the last time I was offered one - well before covid. Nice gesture from the CSM (who did a great job with everyone in the J cabin)

I had the same for my last flight of the year which was obviously personal as back down in row 4. I was gifted a nice bottle of shiraz and a little card which was appreciated. I've been looked after quite well in Y on the few I've taken including a trans-tasman but always go in expecting the service of the cabin I'm in. It does seem like the crew are going out of their way in the festive period which is a nice touch. Long may it continue into 2024 (not the Y travel of course).

 

[Kangol]

I really hope this is consistent - several dom flights about two weeks ago had zero recognition, not even whilst boarding.
Let's see what happens on the flights I have next week.

Can safely say that there has been no change in the service levels for P1 recently.
If they are honestly trying to make an improvement across the board for higher tier FFs, it's been a failure.
Either do it to everyone or do it to no one.
As has been said for ages, the only consistency is their inconsistency.

 

[RichardMEL]

We flew over the Tasman from Sydney to Auckland on the 20th December and when we got to the F Lounge we were presented with a special bag with 2 pairs of the lovely Christmas J class PJ’s - very nice touch!

I had this too (no bag though, but was asked) very proactive on Dec 29 at MEL F. I think they were happy to get rid of the stock - eg there was just me flying, but given two pairs ("One to give to a friend!") - which luckily I have a very happy camper awaiting her late festive gift It was offered (after asking if I wanted a spa appt) before I got a chance to ask as I had intended to. That was a pretty nice touch.

Overnight I flew DFW-MEL, and the CSM was excellent - gave me brekky meal priority (mentioned she ensured I would getmy choice as it was popular - so I wonder if some campers were disappointed?) which I took as a definite status recognition. She also early on in the flight offered to move me away from a family with two young children if I wanted - which was a very thoughtful and considerate touch - not so sure if I put that down to status recognition per se, but I'll go with "probably." - I stayed put in 1A though as I prefer the extra foot space and the little tray under the screen for in flight storage.

 

[wannabeinvestmentbanker]

Anyone else coming along to the SYD dinner?