QANTAS to launch their own credit card in tie-up with Citibank

[pagingjoan]

I just clicked my link and they have corrected it.

I tried screenshotting it at the time but my phone restarted.

I do still have the "80,000 bonus Qantas Points" as a screen shot.
(But posting it here is beyond my paygrade!)

 

[perthjay85]

I do still have the "80,000 bonus Qantas Points" as a screen shot.
(But posting it here is beyond my paygrade!)

I was hoping someone wasn't going to ask me because it is well above my knowledge set also haha.

 

[jbman]

I tried screenshotting it at the time but my phone restarted.

Maybe get the phone on offer from the screen shot

 

[Bundy Bear]

I caved in and applied for the card,

 

[nanaof2]

I applied for this card 2 August. As I did not hear from them apart from the usual where you lived before, etc calls, called 11 Aug and was put off twice with we will call you back today, will call you back in 15 minutes. Neither has eventuated. As a self funded retiree, I have no pay slips, just statements from my fund manager and the monthly bank statements with the deposits from them. I did try to explain this to the call centre when they called me about bank deposits, but obviously to no avail.

Supplied citi with all documents available, but after previous conversations, they are not happy even after also supplying the yearly statement from my investment property.

They don't appear to recognise or understand how the superannuation pension system works and that managed funds take several months to supply FYE information. Or that there are other institutions apart from banks that handle reoccurring deposits.
Never defaulted on my credit cards, and always pay by due date, or any other payments.

After not hearing from them I logged in to track progressof my application and get the message:

Sorry! Something went wrong


Sorry, unfortunately we can't accept your application at this time.
Please try again later.

So I guess that means they have rejected my application and they will not talk to me about it.

Be this a warning to other retirees, they don't want your business. I am just amazed that Qantas has no objection to this practice as a great percentage of their customers are retired people who have the time and funds to travel.
Very disturbing to be treated in this manner!!

 

[cove]

Just remember this is Citibank!

 

[nanaof2]

This is my first and, probably, last dealing with them.
I just don't understand QF allowing this to happen! It is their brand on the card.

 

[pyffii]

As a self funded retiree I had huge issues with the call centre and basically told them I could buy and sell them 100 times over !!!!....then I demanded they call my accountant which they did numerous times but they just couldnt get their head around investment income either from rent or dividends....they dont believe these sources of income are reliable !!!!... and I live in a debt free house worth many many millions and was only after a $10K limit !!!....Anyway they ( Citi/Qantas ) finally caved in and I received notification of my new card whilst overseas....Since returning a few weeks ago I have had no issues with using the card....be firm,somewhat arrogant and get your accountant involved and just maybe you might succeed in beating the call centre morrons !!

 

[Bilton]

As a self funded retiree, I have no pay slips, just statements from my fund manager and the monthly bank statements with the deposits from them. I did try to explain this to the call centre when they called me about bank deposits, but obviously to no avail.

This is exactly the problem that I had!

So I guess that means they have rejected my application and they will not talk to me about it.

Until you get a postal letter advising your application was unsuccessful, it basically means it's sitting in their too hard basket. In my case, after multiple interactions with the call centre, things went quiet and after a couple of weeks the rejection letter arrived.

Very disturbing to be treated in this manner!!

Indeed, but this appears to be a standard operating practice for Citibank.

I'll PM you later today with info on what I did next to get to a successful outcome. :idea:

 

[nanaof2]

Thank you for your suggestions.
I will follow up on the phone and considering emailing Citibank and Qantas.

 

[nanaof2]

This is exactly the problem that I had!


Until you get a postal letter advising your application was unsuccessful, it basically means it's sitting in their too hard basket. In my case, after multiple interactions with the call centre, things went quiet and after a couple of weeks the rejection letter arrived.


Indeed, but this appears to be a standard operating practice for Citibank.

I'll PM you later today with info on what I did next to get to a successful outcome. :idea:

Looking forward to your info thanks

 

[nanaof2]

As a self funded retiree I had huge issues with the call centre and basically told them I could buy and sell them 100 times over !!!!....then I demanded they call my accountant which they did numerous times but they just couldnt get their head around investment income either from rent or dividends....they dont believe these sources of income are reliable !!!!... and I live in a debt free house worth many many millions and was only after a $10K limit !!!....Anyway they ( Citi/Qantas ) finally caved in and I received notification of my new card whilst overseas....Since returning a few weeks ago I have had no issues with using the card....be firm,somewhat arrogant and get your accountant involved and just maybe you might succeed in beating the call centre morrons !!

Thank you, it just feels like we are not trusted. I only wanted 6k, but nothing has been good enough for the call centre employees

 

[JohnPhelan]

Latest issue. I got the card a couple of months ago. Then sent in the paperwork for their "auto pay" function (where they take the amount owing out of your bank account each month). I both faxed (yes - faxed!!) and mailed the auto-pay form - they don't take email. (!!!)

Heard nothing more. Got my monthly statement. Nothing on it about auto-pay. So I ring the call centre to check that all is good. Yes, they received the auto-pay request. "For the minimum payment each month."

No, said I, it was for the full amount owing each month.

"That's not what you ticked on the form."

"Yes it is."

"Well that's not what has been put into the system."

"OK, so whoever entered the data at your end hit the wrong option. Can you change it from minimum payment to full balance?"

"No, the only change I can make is to cancel the auto-payment."

"OK, then do I need to fill out a new form and send it in?"

"No, you can do it over the phone."

"Well if I can do it over the phone, why can't you just do it now and make the change?"

"I know it sounds ridiculous but I'n not allowed to change it, just cancel it. You'll have to ring back at least three days before the following payment is due and we can do the auto-pay over the phone for you."

???????????????????????????????????????????????????????????????

 

[docjames]

Latest issue. I got the card a couple of months ago. Then sent in the paperwork for their "auto pay" function (where they take the amount owing out of your bank account each month). I both faxed (yes - faxed!!) and mailed the auto-pay form - they don't take email. (!!!)

Heard nothing more. Got my monthly statement. Nothing on it about auto-pay. So I ring the call centre to check that all is good. Yes, they received the auto-pay request. "For the minimum payment each month."

No, said I, it was for the full amount owing each month.

"That's not what you ticked on the form."

"Yes it is."

"Well that's not what has been put into the system."

"OK, so whoever entered the data at your end hit the wrong option. Can you change it from minimum payment to full balance?"

"No, the only change I can make is to cancel the auto-payment."

"OK, then do I need to fill out a new form and send it in?"

"No, you can do it over the phone."

"Well if I can do it over the phone, why can't you just do it now and make the change?"

"I know it sounds ridiculous but I'n not allowed to change it, just cancel it. You'll have to ring back at least three days before the following payment is due and we can do the auto-pay over the phone for you."

???????????????????????????????????????????????????????????????

Customer service at it's finest.

 

[nanaof2]

Customer service at it's finest.

How do they stay in business???

 

[pagingjoan]

Thank you, it just feels like we are not trusted. I only wanted 6k, but nothing has been good enough for the call centre employees

Don't despair. There is hope, contrary to the hideous experiences being reported in this thread.

My circumstances are similar to those cited by a few posters.
I applied, as a retiree, and received a follow up call quite quickly.

When asked for documentation, I offered a statement from each of two Super funds as evidence of a substantial part of my income. Sent annual summaries off to them (2 pages in total), then received a second call asking for more documentation. I told them that I had already sent of the relevant documentation, as agreed with the earlier caller.

That was accepted and, very soon afterwards, I was notified that my application was successful.

The card followed, was activated without any problem - and had been well used in the week or so it has been in my possession.

 

[nanaof2]

Don't despair. There is hope, contrary to the hideous experiences being reported in this thread.

My circumstances are similar to those cited by a few posters.
I applied, as a retiree, and received a follow up call quite quickly.

When asked for documentation, I offered a statement from each of two Super funds as evidence of a substantial part of my income. Sent annual summaries off to them (2 pages in total), then received a second call asking for more documentation. I told them that I had already sent of the relevant documentation, as agreed with the earlier caller.

That was accepted and, very soon afterwards, I was notified that my application was successful.

The card followed, was activated without any problem - and had been well used in the week or so it has been in my possession.

thanks for you reply, I have already done all that without success so far

 

[Danger]

How do they stay in business???

By partnering with one of the most lucrative frequent flyer programs in the business, apparently.

 

[N860CR]

I was surprised that my application was fairly headache free, and I think I did it by the KISS principle.

Didn't list investment, property or personal business income. Just the single income that I show an easy payslip for (about $100k).

Got one phone call and they asked "who do you bank with?" And "who did you apply for a credit card from in May?" And finally "name one of your utility providers..." then it was all done. I'm guessing they were cross referencing off my credit report.

Card received 2 days later.

 

[Jacques Vert]

I am also a self-funded retiree with my own smsf.

I was approved but it took a number of phone calls from them asking for various information and accountant's name, etc. I told them the accountant will be of no use to them as my super pension is tax exempt and therefore my accountant does not see it. They asked who they can talk to so they can verify the pension payments. I told them that as I control the super fund, they would need to talk to me.

Eventually I got a call from a senior person who understood superannuation and was eventually approved.

So if you're a retiree, don't give up, keep trying.