QF-EK broken promises

[katiebell]

I'm just taking AJ at his word: see p20 March 2013 Qantas inflight mag. If you can't trust what the CEO says...

 

[Pushka]

Its a business and March 2013 is over 3 years ago. The world is a different place.

 

[marki]

Yes but the same Qantas company with the same AJ in it. Maybe that's the issue new blood required to liven up the old "Girl" as an aside watching Andrew Bolt today on sky news apparently that's not exactly kosher anymore and the school in Question was deleting the fact it advertised a Girls school so from now on its just School.

 

[medhead]

yes I do: it is not haram. Most of us also eat food that would be considered Kosher every day and food that is considered vegetarian, vegan gluten-free etc etc but do not talk about not eating vegetarian etc when we eat a salad. By common usage halal is typically to mean meat from animals slaughtered in what many consider to be a cruel way. I choose not to do so and this is what i mean by not eating halal and what restaurants mean when they say that the food is halal (along with no pork, alcohol etc).

as mentioned slaughter method is not the only part of halal, it is about what is permissible. Pork, alcohol, shellfish are not permissible regardless of how it's slaughtered. If something is permissible to be eaten then it is halal.
BTW you do realise that kosher has similar slaughtering requirements for meat?

 

[medhead]

I'm just taking AJ at his word: see p20 March 2013 Qantas inflight mag. If you can't trust what the CEO says...

That same CEO also said that no Australian owes Qantas anything as a "national" airline. along with the broken promises I reckon that's a bit of a hint.

 

[Croupier]

The only ever wording of an actual
promise from either QF or EK that I have ever heard of a is a price promise? And most of us know how that turns out.

 

[trippin_the_rift]

That same CEO also said that no Australian owes Qantas anything as a "national" airline. along with the broken promises I reckon that's a bit of a hint.

The same CEO who says nobody wants in-flight wifi

 

[katiebell]

as mentioned slaughter method is not the only part of halal, it is about what is permissible. Pork, alcohol, shellfish are not permissible regardless of how it's slaughtered. If something is permissible to be eaten then it is halal.
BTW you do realise that kosher has similar slaughtering requirements for meat?

BTW I do and don't eat Kosher meat either and this is OT again

 

[medhead]

The same CEO who says nobody wants in-flight wifi

the wifi that was enhanced because we can't afford it.

 

[esseeeayeenn]

I am amazed at both people who expect everything to stay the same ...
... and people who state (often over and over in this forum across many threads) "it's a business they can do what they want suck it up princess".

The truth is somewhere inbetween.
They are a business and they have to make commercial decisions. But one of their commercial considerations is customer satisfaction.
So it is perfectly legitimate to express dissatisfaction on occasion.

 

[Croupier]

I am amazed at both people who expect everything to stay the same ...
... and people who state (often over and over in this forum across many threads) "it's a business they can do what they want suck it up princess".

The truth is somewhere inbetween.
They are a business and they have to make commercial decisions. But one of their commercial considerations is customer satisfaction.
So it is perfectly legitimate to express dissatisfaction on occasion.

True and everybody's experience/perspective will be different based on their expectations or wants/needs/desires.

A little off topic:

My perspective, I have spent more $ on a one way REX Dash 8 BNK-SYD with a cup of tap water and a mentos than I have on a J EK BKK-HKG where I was allowed to mix my own drinks behind an inflight lounge bar.

Also paid more on a QF BNE-GLT one way with complimentary carrot sticks.

 

[AnonymousCoward]

You are OT: the topic is what was promised (the better of the EK & QF options) when flying QF and not delivered, not my flying preferences.

When you see Coles/Woolies roll out "always cheaper prices" or "we're the fresh food people", or maybe some perfume company launch an ad with promises of "live life to the full", or heck Arnott's BBQ shapes launch with "new better taste" - you think it's some immutable promise to you, as an individual, where nothing will ever change, you'll never see any downside, and if there's a cost involved, it'll just be worn by shareholders (or employees)? Surely not. Airlines aren't any different- they have to compete - ruthlessly, year after year. And that means offererings get worn down, chipped away. Every so often they have some budget to launch something new. But relentless competition will wear that away too.

When Joyce gets up and says he's going to cut $1bn in costs out of the business, that means that things are going to be different. Mostly for the worse.

 

[trippin_the_rift]

the wifi that was enhanced because we can't afford it.

Qantas were doing it all wrong. Systematic failures on many levels.

They should have rolled it out unrestricted to everyone (no codes, no biz/first restrictions) and required FF info to use the system (driving new FF accounts in the process!). Analyse the FF accounts to determine which demographics interacted with wifi, which sites they visited and how the service was used.

From there - contact suppliers in those industries (assuming it wasn't all social media traffic) and have them subsidise traffic or zero rate it to specific sites in exchange for branding $ on certain segments. Integrate traffic to each users FF account to drive new eCommerce sales. This is exactly how every major airline (not Qantas) is driving in-flight duty-free sales into new profitable territory.

Then there's other customer segments which don't value shopping, but are points rich. Burn QFF points for wifi through IFE display is a no-brainier approach for the airline to charge more than they otherwise would generate in revenue by having the FF program (and indeed non-QFF programs too) pay the airline.

Then there's soft product, virtual product opportunities... varying levels of internet access by price.
Essentially it's not wifi Qantas would be selling. It's everything else - data, products, FF program, banks, points... the list goes on.

At the end of the day wifi shouldn't be a cost center or justified as some kind of 'sales driver' or 'customer retention' magnet by the airline.

Some people get it and others don't. Qantas failed and now it's costing them millions in lost opportunities. It's difficult to spot now but this will hit them for 6 in years to come as other airlines begin to beat their own chests about how profitable this segment is.

While I'm at it:

The QF-EK tie-up has also fulfilled many other promises to align their agreements more close together, including:
- Emirates introduced Platinum status
- Emirates introduced 1.5% CC fee to Australians
- Emirates increased award flight "taxes" to match QF
- Emirates increased cost of miles to banks which more closely reflect QFF (thus less earning opportunities for consumers as it becomes less attractive)
- Emirates increases cost of flights in biz/first from AU->Everywhere

See, it's not all bad news ;-)

 

[Quickstatus]

Enjoyed the Op-Up to 1A on EK404/QF8404 recently. SIN-MEL.

However not enough time to fully partake in the F experience.

 

[Croupier]

I'm sure the QF cabin crew would welcome good wifi on their flights as it would probably result in a reduced workload as everyone would be spending most of their flight posting to AFF rather than pushing the call button ;-)

 

[trippin_the_rift]

I'm sure the QF cabin crew would welcome good wifi on their flights as it would probably result in a reduced workload as everyone would be spending most of their flight posting to AFF rather than pushing the call button ;-)

I'm waiting for the first airline to announce Pokemon Go spawning in flight and everyone rushes to rebook on that airline.

 

[williamsf1]

Just to add to this, the worst ever service experiences I've had onboard were in business with EK, EY and RJ and it all stemmed from obvious homophobic attitudes from the middle eastern crew. Nobody was "screwing", nor even cuddling or public contact, however the attitude of the staff made for very unpleasant flights (and even a real fear of aggression in AMM).

.

Homophobic crew on EY and EK ? I have found them very accommodating in a few hotels in Sydney and around the world on their stopovers

 

[Croupier]

I'm waiting for the first airline to announce Pokemon Go spawning in flight and everyone rushes to rebook on that airline.

I'm still waiting for Branson's Virging Galactic so I can tick of the Stratosphere High Club from my bucket list xx_

 

[Croupier]

Homophobic crew on EY and EK ? I have found them very accommodating in a few hotels in Sydney and around the world on their stopovers

Ohh La La

 

[JohnK]

You don't have to eat bacon for breakfast every day (actually EK's veal bacon is quite nice). The worst bacon, eggs, toast and breakfast we've ever had was QF F out of LHR. Simply inedible.

Some very good points. And no, there is no need to have bacon/ham for breakfast everyday. But being able to choose that option would be nice.

Veal bacon, turkey bacon or any other non pork bacons are not really bacon. But that's cor another discussion.