QF to Confirm Points Upgrade Requests as late as at the gate when boarding

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As mentioned they are targeting SG and above. You would already be entitled to lounge access and extra luggage. I would value the higher cabin over any of the other benefits of flying J/F. I'm sure I'm not the only one who shares this view.

Who would pass up a cleared upgrade? It's already a challenge getting one!
 
We're not assuming anything. QF have stated very clearly that this is simply an additional late-in-the-process clearing of remaining upgrade requests in the event of empty seats due to no shows etc.

And I concur with the others - cash upgrades are a bad idea IMHO.

Points are an adequate currency.

There is nothing stopping QF looking at Paid On Departure CASH upgrades.

QF need to increase their customer base. Providing extra services does that.

In case you have not noticed QF are now trying to reduce costs and increase revenue.

Cash and Points upgrades do that.

Senior frequent flyers of QF may not like the idea of sharing the J or F cabin with more people, but from a business perspective it is much better for QF to fill those seats for cash or points than to have them fly empty.
 
Senior frequent flyers of QF may not like the idea of sharing the J or F cabin with more people, but from a business perspective it is much better for QF to fill those seats for cash or points than to have them fly empty.

yes - I agree.

I doubt very much that there will be many empty seats in premium cabins.

This new process is designed to fix that.
 
Speaking of AA, isn't this the way they run their upgrade system where pax can list for upgrade and it is processed right until boarding time?
 
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You all are assuming that Qantas will come in with points upgrades only.

The smart thing for Qantas to do is to allow Paid On Departure CASH upgrades, as other airlines do.

It may not be good for you but it would be really good for Qantas. The argument of devaluing the product has worn out its use by date.

Qantas have started making some good moves on customer addition and retention and adding value to their product.

Empty seats make no sense. Getting points for those seats is a good idea but getting cash is BETTER!
Qantas has a history of protecting their upper cabins, unlike other airlines (particularly ones based in the USA).

They already have a significant internal commodity in frequent flyer points that aren't going anywhere. More and more points keep appearing. Better to get them off the books in a way that really doesn't cost QF anything at all - just moving a high-status flyer up to a previously empty upper class seat.
 
Qantas has a history of protecting their upper cabins, unlike other airlines (particularly ones based in the USA).

They already have a significant internal commodity in frequent flyer points that aren't going anywhere. More and more points keep appearing. Better to get them off the books in a way that really doesn't cost QF anything at all - just moving a high-status flyer up to a previously empty upper class seat.

Now that QFi and Dom are "splitting" maybe Dom points will be spent on International upgrades?
Runs points down, and fills cabins?
 
To my way of thinking it would have to be a Op-Up as opposed to a points upgrade, what happens if you don't have the points in your account?
Then you don't get the upgrade! The system will reject you if it can't deduct the points.




Thread title changed to be more specific.
 
Speaking of AA, isn't this the way they run their upgrade system where pax can list for upgrade and it is processed right until boarding time?

yes - but all their elites are automatically eligible for free upgrades based on space availability to First class. So book coach, fly first if a seat is empty. This even happens after boarding has been completed - if there is an empty seat (say from a no-show) then they'll pull someone up from coach (FT is full of questions on 'why didn't I get the seat when I was next on the list').

There are a large number of non-payers for USA based carriers in their F cabins. That is not the system being proposed for QF.
 
No ... they are 'protected' from going bankrupt (by filing un CH.11 terms).

OK - but I think you know what I meant. AA's business model, profitability and fleet investment is not necessarily the model of a well run and profitable business.

Speaking of AA, isn't this the way they run their upgrade system where pax can list for upgrade and it is processed right until boarding time?

Yes - you can actually see the queue and your place in it at the gate.

yes - but all their elites are automatically eligible for free upgrades based on space availability to First class. So book coach, fly first if a seat is empty. This even happens after boarding has been completed - if there is an empty seat (say from a no-show) then they'll pull someone up from coach (FT is full of questions on 'why didn't I get the seat when I was next on the list').

There are a large number of non-payers for USA based carriers in their F cabins. That is not the system being proposed for QF.

MEL_Traveller - that is not correct. Only EXP are entitled to space available upgrades. Plat get 500 mile "stickers" which can be applied to upgrades.
 
MEL_Traveller - that is not correct. Only EXP are entitled to space available upgrades. Plat get 500 mile "stickers" which can be applied to upgrades.

even for plat, Y and B fares are entitled to unlimited free upgrades. on US airways as another example, silver and above get upgrades. so it's pretty common
 
This still does not take care of the situation that really gets to me and that is you book a J award but have to accept a Y sector and again you walk past empty seats-now I will always think I booked my award when first released and I am still in Y whilst these Johnny come latelies are getting their upgrades.See you still cant please everybody.
As for AA my last MCO-DFW sector had 40 EXPs according to the gate agent.Several were not impressed that they were not even allowed to board first-only those in F.
 
even for plat, Y and B fares are entitled to unlimited free upgrades. on US airways as another example, silver and above get upgrades. so it's pretty common

Thanks for the correction - I wonder if that is a relatively new thing - I don't recall it - but I blasted through PLT to EXP fairly quickly.
 
......but from a business perspective it is much better for QF to fill those seats for cash or points than to have them fly empty.

I think this is where QF yield management disagree with you - and is at the crux of the different way the US airlines look at things.

When looking at the "business perspective" you need to consider both short and long term. Your assertion is certainly true for the immediate short term - filling the seats with cash or points gives a better immediate return for that flight than letting it go empty.

But what about the longer term? By allowing "cheap" (points or cash) sales of the seats, you then start to raise questions in the minds of those paying the full price - should they also try for the cheaper option (buy Y, look for upgrade). The greater the chances of success (i.e. the harder the airline works to not let empty seats fly), the greater the incentive.

The maximum yield from the seats in the cabin is the total gross paid - all the seats full at a lower price is less profitable than half the seats empty, but the remainder sold for a total price greater than that obtainable if they were all sold at a discount.

Obviously this is simplistic, and there are all sorts of considerations about loyalty, giving people a "taste" of the higher cabins, etc., but that is why Yield Management is such a dark art.

Sufficient to say, it is not at all true that it is always better (in the long term for the airline) to sell a seat for points or cash rather than let if go empty.
 
Not everyone will be aware of who is flying on cash v points. And if there was a cash/points combo, QF are reducing/ converting their accumulated points in the FF programme to flights.
Not much point in having the points sit on the balance sheet better off having bums on seats?
 
I totally agree with equus. I think is essentially a dichotomy between the old adage "once the plane has taken off you can't sell the seat so have lost revenue" and a new adage "if you sell the seat cheap today you will have to sell all the seats cheap tomorrow and the day after and the day after and then file for Ch11 bankruptcy protection"
 
But they aren't selling the seats for cheap. The points required for the upgrades would be greater than the cash equivalents.
 
I'm as worried about the diminishing chance of op-ups as the next guy (trust me).

But, some people seem oblivious to the fact that op-ups are not a published feature/benefit of the QFF program.
 
They certainly arent a published benefit but they are relatively frequent for some people on this site.
 
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