Sadly I only seem to get the new, very green agents whenever I'm connected to AKL. I've even suffered a few of the dreaded disconnections whenever I've asked for something slightly complicated. It always frustrates me that even though they know who I am and have my contact details, they never call back. Never.I've only ever had good experiences with Auckland and seat releases - the agents I've dealt with from there have access to the droid. I find our Kiwi cousins just as capable as the Hobart based agents.
I'm yet to have a good experience.