QFF Platinum requesting release of extra Classic Reward seats?

I've only ever had good experiences with Auckland and seat releases - the agents I've dealt with from there have access to the droid. I find our Kiwi cousins just as capable as the Hobart based agents.
Sadly I only seem to get the new, very green agents whenever I'm connected to AKL. I've even suffered a few of the dreaded disconnections whenever I've asked for something slightly complicated. It always frustrates me that even though they know who I am and have my contact details, they never call back. Never.

I'm yet to have a good experience.
 
Thank you all for your advice.
It took 3 phone calls.
Ist agent was hopeless! Told me to cancel the seats and rebook if I wasn't happy! Second agent said she would get back to me...she didnt
Just made my 3rd call and got an agent from Hobart who fixed it all in 2 minutes, said I should never have been charged in the first place. Didn't know why the points were taken from my partners account and said it shouldn't have occurred either. Points returned in 2 minutes!

Lisa from Hobart is a star!
 
6?! I doubt even P1 could get 6 released
(the route is important too of course)

could ask though. doesn't hurt to give it a go!
 
Business Class? I note you mentioned this was in July, school holidays, if you're talking about the same release...
we were offered business class but we declined as it was a lot of points - and the flight was only 6 hours and yes school holidays - economy tickets are around the $2000 mark each so thought we'd ask for classic seats to be released. Was very dubious that 4 would be released
 
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Kisa in AKL took almost 21 minutes to process a request for me MEL-PER on QF9 in a couple of weeks. ExpertFlyer was showing N9 but it was declined.
In economy? Not 100% sure but it's possible this would have needed Q class availability to release due to it being the domestic leg of an international flight, unlike domestic flights that require N.
 
In economy? Not 100% sure but it's possible this would have needed Q class availability to release due to it being the domestic leg of an international flight, unlike domestic flights that require N.

Yes, economy. I should have mentioned that.

Interesting theory. ExpertFlyer says Q0, although I would have thought the agent would have known that and therefore not put the request through.
 
Trying to get a seat released for next week, but 3 calls in and I'm not getting any agent who can access the droid immediately (Hobart or Auckland)... keep getting routed offshore
 
Alright, finally got through to Hobart
QF26 HNDSYD 9th May - I9, requested 1 seat, declined
QF26 HNDSYD 8th May - I4, requested 1 seat, declined
QF26 HNDSYD 7th May - I9, requested 1 seat, declined
QF26 HNDSYD 6th May - I9, requested 1 seat, declined
QF80 HNDMEL 9th May - I9, requested 1 seat, declined
QF80 HNDMEL 8th May - I9, requested 1 seat, declined
 
Alright, finally got through to Hobart
QF26 HNDSYD 9th May - I9, requested 1 seat, declined
QF26 HNDSYD 8th May - I4, requested 1 seat, declined
QF26 HNDSYD 7th May - I9, requested 1 seat, declined
QF26 HNDSYD 6th May - I9, requested 1 seat, declined
QF80 HNDMEL 9th May - I9, requested 1 seat, declined
QF80 HNDMEL 8th May - I9, requested 1 seat, declined
Wow, that is painful! Perhaps try through BNE?
 
Wow, that is painful! Perhaps try through BNE?
Nah, I need to leave before Wednesday, and that flight only operates on Wed and Fri.

Ended up booking CR Y and putting in an upgrade request (always seemed odd to me that you can upgrade Reward Y but not Sale Y)
 
Yeah, I figured given it's I9 at less than a month out there's a decent chance of an upgrade (and QF doesn't tend to cancel these flights)
 
Yeah, I figured given it's I9 at less than a month out there's a decent chance of an upgrade (and QF doesn't tend to cancel these flights)

You can also try periodically calling to see if they'll release a seat and then change your existing booking to U class.

You will come out ahead on points this way (82k + 5k change fee vs 31.5k + 69.7k upgrade) and earn SC via Points Club.
 

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