QFF Platinum requesting release of extra Classic Reward seats?

[Per_Travels]

P1 or WP? I thought manual review was only for P1, but that said... I have seen a few comments on other chat groups about WPs getting these done as well.

P1

 

[Per_Travels]

Well done,when you say the outbounds were released by manual review , does this mean you initially did not get a decision by the bot and the requests were listed as "requested" on your Manage your Booking page and at a later date , the description was altered to "confirmed" or did you get an email or phone call telling you the good news ?

Yes to all - there were three options requested, all showed as requested, then one changed to Confirmed and I got an email a few hours later with the good news

 

[RichardMEL]

The other thing to note about release requests is that there may also be other factors at work when assessments are being made. Eg I have heard that tge customers PCV, other release requests/history of requests - at least possibly approved ones - and so on can factor in to a yay or nay. Those factors being quite separate to a specific flight being considered.

No, I don't know this for certain, but have heard around the traps. Tbh it makes some sense too.

 

[pauly7]

MEL-JFK Mid Oct - computer said yes
JFK-MEL Early Nov - computer said yes

Guess shoulder season is a good time to ask

 

[jbmemories]

Business Sale fare showing on the website is not always needed, but does indicate I class availability. ExpertFlyer

Yeah this was silly of me not to use expertflyer whilst I was getting these checked with them

It's the same bot assessing the request so there's no difference there, but the chance of the request being set up incorrectly (and therefore not being processed) by Cape Town or Fiji is much higher than if it were set up by Hobart or Auckland.

The guy that must be doing it definitely must be either Hobart or Auckland because he did his magic to try finding multiple "I" slots before requesting. He did mention that it shouldn't impact the chances of requesting the seats to the bot (like different ones), but alas not sure. Definitely used my good luck scoring the LHR to PER that close... could've waited to request the FCO-PER (or similar back to Aus) but alas want to enjoy my holiday instead of having to pick up the phone for a chance of getting a seat.

 

[Notyourbag]

No luck SCL-SYD on 4th April despite business sale fare showing. Went to manual review and came back 2 minutes later with no luck.

 

[RichardMEL]

No luck SCL-SYD on 4th April despite business sale fare showing. Went to manual review and came back 2 minutes later with no luck.

Two minutes? Doesn't sound like a manual review to me.

Again though, existance of sale fares only indicates I availability - nothing more.

 

[Princess Fiona]

Two minutes? Doesn't sound like a manual review to me.

Again though, existance of sale fares only indicates I availability - nothing more.

Agreed. Only P1 gets a manual review and it takes a lot longer than minutes.

 

[Notyourbag]

Agreed. Only P1 gets a manual review and it takes a lot longer than minutes.

So it's likely the platinum operator just put me on hold and declined it without putting the request through?

 

[RichardMEL]

So it's likely the platinum operator just put me on hold and declined it without putting the request through?

If you are only WP and not P1, you wouldn't usually get a manual review. That is reserved for higher status.

 

[_TheTraveller_]

So it's likely the platinum operator just put me on hold and declined it without putting the request through?

They may have put the request to the computer and it came back with no.

Tried Y from LAX-SYD with Q9 and computer said no. Asked for a manual review..

 

[sudoer]

So it's likely the platinum operator just put me on hold and declined it without putting the request through?

The bot can take a few minutes to process the request.

 

[LadyC]

CGK-MEL January 2025 request for 1 pax with I9 availability - declined

 

[exceladdict]

PER-MEL-CBR returned in October for 2 U seats. Seemed to be from I for the PERMEL flights and D for the MELCBR (and return).

 

[muppet]

MEL-JFK Mid Oct - computer said yes
JFK-MEL Early Nov - computer said yes

Guess shoulder season is a good time to ask

Are you WP or WP1 @pauly7?

 

[smckay]

Lowly WP.
SCL-SYD mid-May 2025, 4 dates, 2 x J. Computer said no despite J sale on offer. (Luckily we had approved SYD-SCL in April 2025 last month)
LAX-SYD, LAX-MEL, DFW-SYD, DFW-MEL same dates, same pax. Computer said yes. All approved on request, not sure what the RRP fare bucket had in it.

 

[Dieselcanberrra]

WP
SYD - LAX 2,3,4 or 5th March returning 7,8,9,10th March. J approved for three dates on outward leg and PE approved for two dates for return leg for 2 pax.
Happy days

 

[_TheTraveller_]

LAX-SYD Y x1 Q9, computer said no. Manual review said yes

SYD-HKG J x1 D6 I0 , as expected computer said no. Manual review said yes.

Surprised about SYD-HKG.

 

[jbmemories]

LAX-SYD Y x1 Q9, computer said no. Manual review said yes

SYD-HKG J x1 D6 I0 , as expected computer said no. Manual review said yes.

Surprised about SYD-HKG.

How does one request for a manual review? Is this only something for P1 and up or is there just luck of the draw with the person of the day?

 

[levelnine]

How does one request for a manual review? Is this only something for P1 and up or is there just luck of the draw with the person of the day?

Only P1.