QP/JL Wireless Access problems [Fixed Oct 2011]

[simongr]

Great speed and connection in the SYD F lounge on Sunday.

 

[richie9x]

In the BNE J Lounge this afternoon the wifi didn't connect straight away.

It was because there is no longer a 'Telstra' SSID it has changed to 'Qantas-Lounge'. There is a different Terms and Conditions page. Interestingly it references Optus several times. And doing some trace routes it looks like they have swapped over the Optus.

But most importantly the speed is amazingly fast. That is about the fastest I have seen it in any airline lounge anywhere. It is even faster than the improvement they made a month or so ago. Well done Qantas and Optus.

 

[straitman]

In the BNE J Lounge this afternoon the wifi didn't connect straight away.

It was because there is no longer a 'Telstra' SSID it has changed to 'Qantas-Lounge'. There is a different Terms and Conditions page. Interestingly it references Optus several times. And doing some trace routes it looks like they have swapped over the Optus.

But most importantly the speed is amazingly fast. That is about the fastest I have seen it in any airline lounge anywhere. It is even faster than the improvement they made a month or so ago. Well done Qantas and Optus.

View attachment 4845

I do need to ask how full the lounge was?

Last Thursday when I was there the speed was great but as the lounge went from half full to quite full it slowed to a crawl.

 

[richie9x]

I do need to ask how full the lounge was?

Last Thursday when I was there the speed was great but as the lounge went from half full to quite full it slowed to a crawl.

Yeah it was about 1/4 to 1/3 full. So interesting to see how it holds up under heavy load. I have been taking speed measurements at various airline lounges around Australia this year. And today is the best in any Qantas lounge this year by quite a way.

But from at least what I can see the switch to Optus is looking good. The guy next to me was using a 3G dongle.

The only times I have seen upload/download speed in lounges approaching that is in the BNE Virgin Lounge. Once in the Melbourne F lounge when I was the only passenger in the the lounge

 

[simongr]

MEL on Friday wasn't quite as fast. I was downloading a new large game for the iPad and at home (ADSL2+) it was grabbed in a few mins but the lounge wasn't able to supply in 30 mins...

 

[Oneworldplus2]

MEL on Friday wasn't quite as fast. I was downloading a new large game for the iPad and at home (ADSL2+) it was grabbed in a few mins but the lounge wasn't able to supply in 30 mins...

What is it with pax downloading large files or bit-torrents?
Guess if it's for free, time to pig out?

If everyone kept to browsing web and e-mail, we'd ALL have lightning fast web in the lounges. This isn't restricted to QF Lounges here in Oz, but it seems that BA is having the same problem (from the FT BA threads I have read).

Seems like Tight-A$$-Charlie has turned up in Oz no doubt (free-loaders 101)........

And before anyone here has a go, think of your other pax. Slow it down for everyone, or keep the speed decent?

 

[simongr]

What is it with pax downloading large files or bit-torrents?
Guess if it's for free, time to pig out?

If everyone kept to browsing web and e-mail, we'd ALL have lightning fast web in the lounges. This isn't restricted to QF Lounges here in Oz, but it seems that BA is having the same problem (from the FT BA threads I have read).

Seems like Tight-A$$-Charlie has turned up in Oz no doubt (free-loaders 101)........

And before anyone here has a go, think of your other pax. Slow it down for everyone, or keep the speed decent?

Hmm - before accusing people of being tight a$$es you might need to be clear on your facts. Personally I have an ADSL2+ connection at home with a 120Gig peak + 120 gig off peak download limit so downloading something in the lounge is not a tight a$$ thing.

Next the size of the file downloaded is irrelevant when considering bandwidth usage it is the speed of the connection. If you were downloading a file and the connection peer to peer was only 40Kbps then it wouldnt mater what the file size was you would be capped by the peer to peer speed.

I actually was downloading the file on Friday for a combination of convenience (as this new game had only just been released and I hadn't been able to download over 3G) and to test the fantastic new speeds in the QP.

Also why do you get to decide how other people use the internet in the QP? Why is only browsing and email valid? What about Skype? Is browsing failbook.com acceptable or is only work related browsing acceptable? What about russian romance literature? I hate russian romance literature so I hope people aren't wasting bandwidth studying that? Browsing pictures of Edward Cullen or Justin Bieber - that should definitely be banned...

 

[Oneworldplus2]

Simongr, l wasn't having a go at you specifically. Sorry if l came across that way.

My point being (and from various FT threads l have read in regards to lounge WiFi), it seems like there are people who go into lounges and download whole movies/tv series (via torrents, bin-search or nzb's) and the like because they can + because it's free. Not worrying about others and hogging all the bandwidth.

I had to pick up a friend at SYD on Saturday evening. I was early, so went into McDonalds for half an hour. Purchased a OJ and logged on to their free WiFi. When you log in, you get given a 50mb limit. I think something like this would be great in the airport lounges. Say you have a 6 hour transit, no problem, see the front desk and get a top up.

 

[simongr]

Do we actually know if it is having any impact though? People might be assuming that it is having an impact when in actual fact it may not. I do not know whether the routers in the lounges prioritise different traffic. For example at home if I have a torrent running and then surf the net the torrent slows down and traffic is prioritised to surfing.

 

[richie9x]

MEL on Friday wasn't quite as fast. I was downloading a new large game for the iPad and at home (ADSL2+) it was grabbed in a few mins but the lounge wasn't able to supply in 30 mins...

I was at MEL on Friday as well, the Wifi there was still on Telstra. Hopefully they'll switch to Optus soon.

What is it with pax downloading large files or bit-torrents?
Guess if it's for free, time to pig out?

One interesting thing is that the Optus wifi seems to use filtering/security from a company called Optenet. I was blocked from viewing a video on Youtube, got redirected to a Optus page saying it was blocked and I could appeal it. Although all other youtube pages worked fine. I suspect that dodgy torrent sites and trackers might be blocked as well.

 

[simongr]

I was at MEL on Friday as well, the Wifi there was still on Telstra. Hopefully they'll switch to Optus soon.

You should have waved. The Telstra thing explains that then. I don't often have time to bother with WiFi in SYD in the mornings.

 

[Sprucegoose]

Great speed and connection in the SYD F lounge on Sunday.

As there was today in melb J.

 

[jacfin]

Huge improvement experienced by me for my Nov flights, ex PER and MEL. 28 and 29 Nov

october ex PER and BNE were so awful I thought it was the fault of my gear.

Not sure what happened but it was good so well done QF

 

[chrisb]

Can someone run a traceroute?

 

[trippin_the_rift]

I believe the 'fix' in the last month was due to removal of the Telstra gateway page?

 

[richie9x]

Ausbt website has some quotes from an Optus rep about the change Optus delivering superfast wifi at Qantas airport lounges - Flights | hotels | frequent flyer | business class - Australian Business Traveller

The souped-up wireless is already running in Qantas lounges at Sydney Airport T3 and Brisbane's International and Domestic airports ...

Adelaide will receive its upgrade "by the end of this week”.

... most capital cities by the end of December, and all other ports including regional ports by the end of April 2012.

 

[jamesatfish]

Can someone run a traceroute?

Not very useful unfortunately - no data once the traffic hits the lounge gateway:

traceroute www.australianfrequentflyer.com.au
traceroute to australianfrequentflyer.com.au (202.130.34.235), 64 hops max, 52 byte packets
 1  10.2.24.250 (10.2.24.250)  17.482 ms  1.232 ms  1.096 ms
 2  10.2.29.254 (10.2.29.254)  0.858 ms  0.749 ms  0.757 ms
 3  10.10.10.45 (10.10.10.45)  3.895 ms  1.881 ms  1.794 ms
 4  10.10.10.93 (10.10.10.93)  37.895 ms  4.136 ms  2.695 ms
 5  10.10.10.94 (10.10.10.94)  3.412 ms  3.232 ms  10.395 ms
 6  * * *
 7  * * *
 8  * * *


traceroute www.apple.com
traceroute to e3191.c.akamaiedge.net (118.214.205.15), 64 hops max, 52 byte packets
 1  10.2.24.250 (10.2.24.250)  9.865 ms  1.360 ms  6.312 ms
 2  10.2.29.254 (10.2.29.254)  2.126 ms  0.977 ms  0.786 ms
 3  10.10.10.45 (10.10.10.45)  2.857 ms  7.252 ms  17.969 ms
 4  10.10.10.93 (10.10.10.93)  13.480 ms  2.919 ms  6.377 ms
 5  10.10.10.94 (10.10.10.94)  10.602 ms  4.539 ms  7.720 ms
 6  * * *
 7  * * *

FWIW this is from the Sydney J lounge which is probably 30% full right now. Web browsing is very snappy but email (IMAP with SSL and SMTP to a couple of different servers around the world) is almost non-responsive.

 

[richie9x]

Not very useful unfortunately - no data once the traffic hits the lounge gateway:

Looks like you are using Apple or Unix traceroute. I used windows tracert and it worked ok. I think Optus might be blocking the UDP port that Unix traceroute uses. Windows tracert uses a different mechanism than Unix traceroute. Try using traceroute with the -I option to use this different way and it probably will work for you.

Anyway these are the traceroutes I got from the BNE J lounge.

>tracert www.google.com

Tracing route to www.l.google.com [74.125.237.116]
over a maximum of 30 hops:

  1     3 ms     3 ms     4 ms  10.7.8.250
  2     1 ms    <1 ms     1 ms  10.7.18.254
  3     3 ms     5 ms     4 ms  10.10.10.9
  4    65 ms    18 ms    25 ms  10.10.10.93
  5    17 ms    18 ms    17 ms  10.10.10.94
  6    46 ms    19 ms    19 ms  10.0.5.250
  7    21 ms    19 ms    50 ms  119.225.51.169
  8    18 ms    18 ms    19 ms  10.249.21.3
  9    19 ms    19 ms    18 ms  google.sd13.optus.net.au [119.225.36.2]
 10    88 ms    19 ms    31 ms  66.249.95.232
 11    40 ms    19 ms    19 ms  72.14.237.135
 12    21 ms    20 ms    20 ms  syd01s12-in-f20.1e100.net [74.125.237.116]

Trace complete.

>tracert www.australianfrequentflyer.com.au

Tracing route to australianfrequentflyer.com.au [202.130.34.235]
over a maximum of 30 hops:

  1     3 ms     4 ms     5 ms  10.7.8.250
  2     1 ms    <1 ms     3 ms  10.7.18.254
  3    13 ms     4 ms     5 ms  10.10.10.9
  4    21 ms    19 ms    18 ms  10.10.10.93
  5    18 ms    21 ms    61 ms  10.10.10.94
  6    21 ms    20 ms    20 ms  10.0.5.250
  7    56 ms   122 ms    46 ms  119.225.51.169
  8    23 ms    22 ms    20 ms  10.248.21.2
  9    88 ms    20 ms    21 ms  119.225.5.238
 10    24 ms    23 ms    23 ms  syd-sot-ken-crt1-ge-7-0-0.tpgi.com.au [203.29.135.42]
 11    70 ms    26 ms    20 ms  202-7-162-246.tpgi.com.au [202.7.162.246]
 12    21 ms    23 ms    24 ms  ge2-0-0.wsr01-alex-eqx.comindico.com.au [203.194.1.138]
 13    23 ms    21 ms    22 ms  ge2-0-0.wsr01-alex-eqx.comindico.com.au [203.194.1.138]
 14    23 ms    23 ms    24 ms  core-bdr-1-1-soul-ge-2.sau.net.au [125.254.8.54]
 15    26 ms    26 ms    26 ms  server1.australianfrequentflyer.com.au [202.130.34.235]

Trace complete.

 

[Sprucegoose]

way too technical for me chaps.

i just find it faster!!

 

[Simo]

Yep i am in agreement Spruce,

As long as it works I don't care, but the faster the better for me..

Give me 4G every where..

It is actually faster than most ADSL services anyway.