Reduction in Transfer Rates to Velocity/Krisflyer

[Cruiser Elite]

Count me in if required dave - pm sent to you

 

[LuisT]

Thanks Dave - PM'd!

 

[token01]

on the phone with them right now

- told them to put me to cancellations


any points to mention?

 

[M@rcoPolo]

on the phone with them right now

- told them to put me to cancellations


any points to mention?

You really should transfer your points before you cancel - but it would be interesting to see if they would come to the party if pushed to cancellation (unlikely)

 

[token01]

i have 3ish million points on the card. luckily i transferred 2 million a couple months ago. I am on hold with a cancellations supervisor.
I am asking honoring the transfer rate of the old.

 

[FrankC]

Attached the Citibank Card T&C here, in case we need it later

View attachment Citibank Card T&C.zip

 

[Buzzard]

heisenberg - love it! If you have no luck from here I have only one suggestion - 'Better call Saul'!

Extra Text....

 

[token01]

i am asking for the points balance to be adjusted to the new valuation with kf changes.

on hold now to senior relations officer. matter has been "escalated" 48 hours timeframe. but i pressed to speak to them now. #liveupdate.

 

[coolkid101]

If you are a Citibank Customer (Signature or Prestige Rewards - NOT Qantas Card, not Business Cards at this stage) and would like to be included in this course of action (just the letter at this point, please let me know via PM) the following details:


Dave

i am absolutely in Dave, and you are an absolute champion for taking this on.. thanks heaps.

 

[token01]

Usual response to what our 18m point man was given. escalated to upper management, have a case number though call back in 24 hours

 

[vae086]

If you are a Citibank Customer (Signature or Prestige Rewards - NOT Qantas Card, not Business Cards at this stage) and would like to be included in this course of action (just the letter at this point, please let me know via PM) the following details:

First name
Last Name
Mailing address
E-mail
Contact Phone Number
Current Citibank Point Balance
Product (Signature or Prestige).


Thanks in advance,

Dave

I'm in. I'm still waiting for a response from citibank but I'm assuming it will be unsatisfactory. I also can't PM you at the moment due to low post count

 

[token01]

So what i got out of Mr Manager was the department handling this cant receive calls even from them. They have an email system - where they assign a case manager and look at your solutions to solve the issue and will approve / not.

They are well aware of this and he tried the good and services thing on me but i stuck to my guns on clause 6.2 CONVERT and he accepted it.
I feel everyones pain i will be out close to 500k KF miles (thats worth a damn for anybody vs paying for tickets). Such a Joke. I also told him that I have a couple flights ready to be ticketed to KF that i was anticipating using these miles for it which he noted as well. He also noted that I spend a large sum recently overseas and I told him i took the conversion charges because of the anticipation of value of points.

Im happy to sign up Dave, ill PM you. I hate this system of call backs. Im picturing all of them in a room sweating out how to give a collective NO.

If anyone calls - id go via asking for cancellations then asking for supervisor. If you call and get the aussie line, i got the standard nothing we can do.

Keen to hear if anyone has mastered the art of the deal and managed an actual compensation yet.

 

[Eggsbenedict]

After getting nothing but T&Cs from a call back from a Supervisor I called to cancel the card (It has very little value to me at 1ppd) I only got the card 2 months ago, they said they would refund NONE of the card fee if I cancelled or half if I didn't (with no clause about not canceling later on) so of course I took the half refund. In my mind though this is not compensation for the lack of notice to the conversion rate this is purely to get me to keep a lower earning card.

 

[MEL_Traveller]

So we had our follow up call today. On the original call, the agent said they were putting in a request for a points adjustment in the region of 200,000 citi points to offset the new earn rates. They said this would put us back in the pre-devaluation phase, and just needed to be approved by a manager.

Well today they said the manager had 'reviewed' the request and it was declined. Citi claimed this was a change in the price the supplier was charging.

I asked if QF, SQ and DJ all increased their prices on the same day. The agent said 'no... they all changed their prices some time ago, and Citi has been absorbing the costs until now'.

In order for us to take out case to the FOB or ACCC, we have formally requested a case number to be generated, with a formal reply from management.

We made the point that as we were spending money on the 1st of November, we believed we were earning points at 1.5:1. Citi allowed us to continue spending, which may be in breach of ACCC guidelines (ie a company offering points/benefits which it doesn't intend to honour).

 

[maelissk]

So I just called and will be getting a reply back tomorrow (apparently). I requested to have the points credited into Krisflyer points at the old rate. Is this what most of you requested when you asked them to look into it? Or was it also added compensation?

 

[Spizz]

How long before Citibank pull this again and reduce the Conversion rate down again without notice for SQ and VA. I no longer feel it is safe to keep points with Citi even if this all gets sorted out.

 

[token01]

I told them i would like my points balance adjusted to be worth what they would be previously when transferring to KF. Then ill ask for the mass swoop on the old conversion rates if that fails. But ill take anything at this point.

My private banking is not with Citibank - has anyone approached their private /investment bankers?

I am feeling nothing will come from this. I would like to see the combined $$$ put through citibank by us AFFer's per year on these cards.

 

[turnip666]

So we had our follow up call today. On the original call, the agent said they were putting in a request for a points adjustment in the region of 200,000 citi points to offset the new earn rates. They said this would put us back in the pre-devaluation phase, and just needed to be approved by a manager.

Well today they said the manager had 'reviewed' the request and it was declined. Citi claimed this was a change in the price the supplier was charging.

I asked if QF, SQ and DJ all increased their prices on the same day. The agent said 'no... they all changed their prices some time ago, and Citi has been absorbing the costs until now'.

In order for us to take out case to the FOB or ACCC, we have formally requested a case number to be generated, with a formal reply from management.

We made the point that as we were spending money on the 1st of November, we believed we were earning points at 1.5:1. Citi allowed us to continue spending, which may be in breach of ACCC guidelines (ie a company offering points/benefits which it doesn't intend to honour).

IF QFF also increased their "price" why has only the Citibusiness card without direct earn been halved?

Surely it would apply to all?

 

[msniper]

Hi Dave
Count me in too. Please PM me so I can PM you back.
Thanks
Richard

 

[VAG newbie]

Warning! Warning! Warning!!!! Do not believe whatever offer Citi phone agent offered! They need approval from higher end. I was promised reversal of full $700 but just got told they can only offer $350!!!

Citibank is clearly not willing to settle. It is time we go to FOS! Get a written reply, then take it to FOS.