RSA MEL F Lounge Qantas Official Response (Refused Drinks)

[Anna]

That's a little unfair.

No it's not.

 

[Baysider]

Haven't had a 767 booking in a long time and my last 2-3 bookings I am finding myself allocated 25B on 737. :shock: Platinum with a forward aisle preference. Where is 25B again?

380+ posts now, and the QF bashing has moved to other failings. The appropriate response after the first half a dozen posts would have prevented substantial brand damage. Hardly the adequate response for a successful top tier business.

 

[medhead]

As much as I'm sympathetic to many comments here, I also think this response is entirely appropriate. Qantas has decided to cut costs and have implemented this restrictive policy accordingly. The policy might even be about killing the attractiveness of masses groups descending on the F lounge for special runs.

Most here seem to understand or assume it's about cost, transparently or otherwise. Both sides seem to understand the reality behind the RSA excuse. What more is there to say? Qantas are not going to change their policy, if the speculation is correct. What more should they say?

Certainly this sucks for the OP and the others who have reported their negative experiences. But you all seem to travel off shore fairly regularly so perhaps look on the bright side that you might have a better experience next time you leave the country?

 

[RichardMEL]

I do think the comments about QF's responses to issues raised through Red Red are off topic to this specific thread, but the various recent comments do underline the common theme (or one of them) that IS on topic to this thread (not that I'm a mod or anything to determine that ) - that being "(in)consistency" - re the individual responses(or lack) really I am sure these all depend on the specific issues raised, which I feel are individual to the people making them and I wouldn't presume to comment on things I really know nothing of, and probably don't need to. However blanket generalisations never help in my view.

QF are generally responsive in one way or another (IMHO) but obviously moreso in some areas than others.

as for how they will follow up on this to the OP who knows, but really I agree with those that generally suggest "what can you expect the response to be?" - remember it's a corporate entity and whoever responds for the company have to be so careful for all kinds of reasons. While we can question the "RSA response" and query the legislation behind it which I think is reasonable, I wouldn't expect anything more than a generalised statement aimed to cover QF and they did just that - like it, believe it or not, or loathe it.

All the speculation re cost cutting policites, maybe individual staff being overzealous in application of RSA training, a management edict, or "isolated experiences" or even the "JQ discrimination" theory are just speculation and whatever is the reality you won't ever get a corporate response admitting to any of these because it's nor appropriate for a corporate entity (as opposed to an individual opinion).

IMHO anyway.

 

[Mattg]

I had a read of the responsible service of alcohol guidelines on display in the QF Int'l J lounge in Sydney last night (I presume it's the same across all of the QF lounges)... They said things like "no alcohol will be served to someone showing signs of intoxication" and "we will ensure there is food and non-alcoholic beverages available" etc. as per the normal RSA guidelines. I saw absolutely nothing about ensuring guests are able to operate machinery, nor any reference to a limit on the number of drinks someone is allowed to have per hour.

 

[TheBOSman]

Served five glasses of champagne this morning without issue. All seem to be standard pours, P-J Brut.

Apologies but I am not going for six before I board the plane .

 

[prozac]

Perhaps QF should clearly display that if you are drinking top-shelf you may have 3 drinks but from the middle will be served 4 or more. Beer? There's the fridge...

 

[scotchonrocks]

Hey now they set the precedent, anyone who could prove he or she were served more than the 3x drinks in 90mins can now probably have grounds to sue QF for irresponsible serviing of alcohol beyond the limit. Slay them with their own petard!

 

[RooFlyer]

"what can you expect the response to be?"

To the OP - if not a private apology (which does not admit that the staff did anything wrong wrt lounge 'policy') for being treated like they were intoxicated and hence embarrassed, then a quiet word that the staff may have invoked RSA incorrectly, and that additional training is being provided to staff to help ensure that monitoring and if necessary, dealing with issues arising from alcohol consumption in QF lounges will be dealt with in a sensitive and professional manner.

To the thread (should QF be so generous) hopefully something like : "QF has made an investigation, can say that, irrespective of what happened in the OP's case, additional training is being provided to staff to help ensure that monitoring and if necessary, dealing with issues arising from alcohol consumption in QF lounges will be dealt with in a sensitive and professional manner. For the record, the QF lounge policy on RSA is (blah blah). There is no discrimination between passengers based on the airline they are travelling on, or class of fare, as long as they meet the lounge entry requirements. "

That's what I'd expect, or something similar.

 

[cunninghams]

Perth to sydney I sat next to a guy who had a couple to many. We were having a good conversation and a laugh. Next minute he threatened to stab me in the back and cut my throat.
He obviously needed RSA.

 

[Mr_Orange]

To the OP - if not a private apology (which does not admit that the staff did anything wrong wrt lounge 'policy') for being treated like they were intoxicated and hence embarrassed, then a quiet word that the staff may have invoked RSA incorrectly, and that additional training is being provided to staff to help ensure that monitoring and if necessary, dealing with issues arising from alcohol consumption in QF lounges will be dealt with in a sensitive and professional manner.

To the thread (should QF be so generous) hopefully something like : "QF has made an investigation, can say that, irrespective of what happened in the OP's case, additional training is being provided to staff to help ensure that monitoring and if necessary, dealing with issues arising from alcohol consumption in QF lounges will be dealt with in a sensitive and professional manner. For the record, the QF lounge policy on RSA is (blah blah). There is no discrimination between passengers based on the airline they are travelling on, or class of fare, as long as they meet the lounge entry requirements. "

That's what I'd expect, or something similar.

Liked, but don't hold your breath waiting for that response!

 

[Virgin Bart]

Perth to sydney I sat next to a guy who had a couple to many. We were having a good conversation and a laugh. Next minute he threatened to stab me in the back and cut my throat.
He obviously needed RSA.

Wow... What a first post!

 

[opusman]

Perth to sydney I sat next to a guy who had a couple to many. We were having a good conversation and a laugh. Next minute he threatened to stab me in the back and cut my throat.
He obviously needed RSA.

Maybe it was something you said?

 

[TheRealTMA]

No it's not.

Oh yes it is.

 

[Mr_Orange]

Oh yes it is.

Oh no it's not (said in a crowd rousing manner ).

 

[TheRealTMA]

Oh not it's not (said in a crowd rousing manner ).

Obviously the RSA rules should now apply lest we all become individuals.

 

[Dmac6345]

Wow... What a first post!

Sounds like he almost didn't get to post.
Its not like you can just get up and walk away either. :shock:

 

[blaz]

Apart from Perth airport, all other lounges including international have self service, where no one knows how many bevies you have consumed...so I don't see the problem....just help yourselves, then you assume responsibility and not the staff.

 

[Baysider]

Apart from Perth airport, all other lounges including international have self service, where no one knows how many bevies you have consumed...so I don't see the problem....just help yourselves, then you assume responsibility and not the staff.

I thought they served you in the F lounges ?

 

[prozac]

Perth to sydney I sat next to a guy who had a couple to many. We were having a good conversation and a laugh. Next minute he threatened to stab me in the back and cut my throat.
He obviously needed RSA.

I see you have met my Syrian neighbour! Local police powerless to act until he actually does, but not so their Federal counterparts. You should have gone to the toilet and discreetly informed the FA. They would have had him met by the long arm upon landing.
I would also have asked to change seats and for a stiff single malt to calm the nerves...pronto.

Welcome to AFF cunninghams.