RSA MEL F Lounge Qantas Official Response (Refused Drinks)

[medhead]

Surely one would send the batman to get the horse whip as the need arose.

 

[JohnK]

But Buzzard, were you on JQd? I've been a few times to the MEL Flounge too this year and it's been fine. But I've not been on JQd.

I still feel people are over reacting to a couple of isolated incidents.

Time of the day or the way the waiter/waitress was feeling could have been factors. There may also have been complaints from others around about noise levels?

 

[basso]

It's starting to sound like it was one particular staff member who misunderstood the RSA rules and affected a few people. Perhaps a new recruit?

I don't know. In my own experience in working in a high value client environment, the decisions to cut drinks supply is made a little bit up the supervision chain, often by the bar manager, maybe further up. A wait person might recommend, but ultimately, I am not sure that it is their decision. In any case, let us wait and see what the Q come back with. It may well be a house policy that is being enforced - stuff isn't always in the laws - it could be in regulations, license conditions, house policy etc etc......

 

[Mr_Orange]

Does anybody actually expect QF to come back with anything at all? I'm not even expecting the usual perfunctory brush-off.

 

[lovestotravel]

Does anybody actually expect QF to come back with anything at all? I'm not even expecting the usual perfunctory brush-off.

Nope, just some other standard Corporate rubbish.

No idea what people actually expect to hear from QF

 

[N860CR]

In my experience, when RedRoo states "I share your frustration, I'll escalate this", you'll get an abusive email or phonecall from someone at customer care basically saying "how dare you second guess us".

 

[blackcat20]

I still feel people are over reacting to a couple of isolated incidents.

Time of the day or the way the waiter/waitress was feeling could have been factors. There may also have been complaints from others around about noise levels?

When we were there, there was one other table in use. The lounge was otherwise empty (they vacuumed around is it was that empty).

 

[TomVexille]

I still feel people are over reacting to a couple of isolated incidents.

Time of the day or the way the waiter/waitress was feeling could have been factors. There may also have been complaints from others around about noise levels?

And what if there were only two other people in the lounge?

 

[TomVexille]

In my experience, when RedRoo states "I share your frustration, I'll escalate this", you'll get an abusive email or phonecall from someone at customer care basically saying "how dare you second guess us".

That would be unacceptable

 

[Ansett]

As of this morning no feed back from either Red Roo or Customer Care.

With regards to the notion of being loud I can assure everyone that we were far from loud or even obnoxious, demanding and disrespectful to staff and other lounge members.

 

[straitman]

In my experience, when RedRoo states "I share your frustration, I'll escalate this", you'll get an abusive email or phonecall from someone at customer care basically saying "how dare you second guess us".

A bit harsh IMHO :!:

 

[harvyk]

In my experience, when RedRoo states "I share your frustration, I'll escalate this", you'll get an abusive email or phonecall from someone at customer care basically saying "how dare you second guess us".

I have yet to get an abusive phone call from customer care, typically when I've sent things in via Red Roo I've been offered more than acceptable outcomes.

 

[Anna]

As of this morning no feed back from either Red Roo

Entirely consistent with my experience of trying to raise an issue with Red Roo. Except I didn't even get an acknowledgment.

 

[Baysider]

Does anybody actually expect QF to come back with anything at all? I'm not even expecting the usual perfunctory brush-off.

With 373+ posts, almost all negative, their entire PR department should be down at Centrelink if they don't respond !

 

[TheRealTMA]

In my experience, when RedRoo states "I share your frustration, I'll escalate this", you'll get an abusive email or phonecall from someone at customer care basically saying "how dare you second guess us".

Have not had any direct personal experience with Red Roo communications via AFF, but from other posts this seems a little harsh. If one is to make such a statement it should be supported by evidence I suggest.

 

[kevrosmith]

Have not had any direct personal experience with Red Roo communications via AFF, but from other posts this seems a little harsh. If one is to make such a statement it should be supported by evidence I suggest.

While I've had the benefit of intervention and help from Red Roo, and I am always grateful for this, I have also had occurrences where my contact has not been responded to or acknowledged, so other's comments regarding this are valid. I never expect a response, though I'm never sure which ones they choose to pick up and which ones they choose to ignore... I just assume they are busy helping other AFFers with more important issues

 

[JohnK]

Entirely consistent with my experience of trying to raise an issue with Red Roo. Except I didn't even get an acknowledgment.

That's a little unfair. Under the circumstances Red Roo does a good job. Sometimes being pro active with assistance.

What do people expect here? Resolution? An apology? For what?

 

[Flying mermaid]

In my experience, when RedRoo states "I share your frustration, I'll escalate this", you'll get an abusive email or phonecall from someone at customer care basically saying "how dare you second guess us".

That has not been my experience - in fact quite the opposite.

 

[Ansett]

That's a little unfair. Under the circumstances Red Roo does a good job. Sometimes being pro active with assistance.

What do people expect here? Resolution? An apology? For what?

What we all want to see, IMHO, is consistency John What we don't want is being led down the garden path and treated like school children.

 

[JohnK]

What we all want to see, IMHO, is consistency John What we don't want is being led down the garden path and treated like school children.

Don't wait too long for consistency from Qantas.

Haven't had a 767 booking in a long time and my last 2-3 bookings I am finding myself allocated 25B on 737. :shock: Platinum with a forward aisle preference. Where is 25B again?