Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

[Danger]

re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

To be honest, the first I've heard of this is on AFF today!

Without any disrespect to the OP's cousin (after all, working for QF in any capacity makes her family ), I'll be investigating this further.

Many thanks. Much appreciated.

Given Red Roo's response I'm now a bit worried that the original rumour was false but our replies may have given Qantas a good idea..

I think we have also given QF a number of reasons why it would not be well received.

I'm amazed the access on JQ dom has gone on as long as it has. Some people rort this to within an inch of its life. The QF F Lounge should be for QF and OW intl flights, not $10 LCC legs.

Which wouldn't be such an issue if QF had the international timetable of a true international airline.

Can someone point me to this 3-months notice clause?

I've got 3 of these still to come this year and just want to make sure they are safe.

If they do remove the Flounge privileges for these runs next year, surely that means no domestic traveller will have any interest at all in retaining WP again. We still have to travel between SYD and MEL all the time. The trade-off QF WP/VA nothing vs QF SG/VA SG is very close with these options available, but an absolute no-brainer without them.

It's not a huge loss, just means dividing loyalty.

Clause 3.2 of the QFF T&Cs, here.

 

[harvyk]

re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

I certainly wouldn't rely on the "3 months notice" if you recall the dropping of BA status earn or lounge access.....

If I remember correctly, that was more a BA thing, not a lot QF could do about it... In fact it would be interesting to know if QF where already in talks with EK at this stage and BA was simply taking their bat and ball and going home, or if it was something which pushed QF into EK's loving arms...

 

[MartinO]

re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

Hi again everyone,

Wow, what a storm this has kicked up! I'm glad that Red Roo is looking into this, I would not like to see it happen, and it is not confirmed which is why I made it clear this is a rumour.

I'd like to qualify that while my cousin said this is something QF has looked at, and that is a fact, she heard it from one of the other staff who said QF was going ahead with it and named the '1 January 2014' date. This is 'second hand' so it might not be correct.

I hope Red Roo can confirm this is not happening on 1 January 2014 and will say there are no plans to direct JQ-WPs into the J lounge. It would be a shame to lose this 'perk'. But QF is looking closely at costs in its F lounges and this is one of the things that was identified for 'closer examination' at least.

 

[SQ421]

re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

I have it from a source (since they are not on AFF, I'll keep their specifics to myself) that this is - their word, not mine - "nonsense".

 

[dk4]

re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

I think what we have here, is a situation where on the ground lounge (middle) management has differences with (senior) head office relationship management objectives. (And this may be due to cost constraints being thrust against middle management by senior management.)

 

[maninblack]

re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

Hi again everyone,

Wow, what a storm this has kicked up! I'm glad that Red Roo is looking into this, I would not like to see it happen, and it is not confirmed which is why I made it clear this is a rumour.

I'd like to qualify that while my cousin said this is something QF has looked at, and that is a fact, she heard it from one of the other staff who said QF was going ahead with it and named the '1 January 2014' date. This is 'second hand' so it might not be correct.

I hope Red Roo can confirm this is not happening on 1 January 2014 and will say there are no plans to direct JQ-WPs into the J lounge. It would be a shame to lose this 'perk'. But QF is looking closely at costs in its F lounges and this is one of the things that was identified for 'closer examination' at least.

I don't really care if Red Roo knows or doesn't, if it's true or false, or if your cousin's colleague or whoever that person may be in the organisation knows something or is whistling dixie. Access to the F lounge for JQ passengers is ultimately QF's choice but IMO access to the international J lounge would seem more than adequate for those choosing to fly a ****ty LCC no matter who owns it afterall it is still just as good as the domestic J lounge.

 

[Aussie_flyer]

re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

I don't really care if Red Roo knows or doesn't, if it's true or false, or if your cousin's colleague or whoever that person may be in the organisation knows something or is whistling dixie. Access to the F lounge for JQ passengers is ultimately QF's choice but IMO access to the international J lounge would seem more than adequate for those choosing to fly a ****ty LCC no matter who owns it afterall it is still just as good as the domestic J lounge.

If Qantas wants to keep its most valuable clients flying within the Qantas group then they will continue to offer F lounge access on JQ international routes. What about the businessman flying for work all year who goes on holiday to coughet or Honolulu from Melbourne? They will be more inclined to choose JQ knowing they continue to have F lounge access on departure.

 

[maninblack]

re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

What about the businessman flying for work all year who goes on holiday to coughet or Honolulu from Melbourne? They will be more inclined to choose JQ knowing they continue to have F lounge access on departure.

That may be so but it certainly hasn't swayed me over to JQ international.

 

[JohnK]

re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

Accessing a lounge when entitled to is *not* an abuse.

I think it is abuse. You don't.

I am comfortable for Qantas to decide on access rules to First lounge, if they are in fact contemplating a decision.

Either way I am not going to lose any sleep....

 

[Aussie_flyer]

re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

I think it is abuse. You don't.

I am comfortable for Qantas to decide on access rules to First lounge

These two points work fine on their own but not together. You are ok with Qantas to decide who can access it, but you also think when someone complies with the rules they are abusing it? Absolutely illogical

 

[Red Roo]

re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

Upon discussion with the relevant management, I can confirm that this is a rumour and First Lounge access for Jetstar passengers remains as per the current program terms and conditions.

As with any business, cost is an important consideration. We continually look at ways to improve our products and services, and this includes effective management of resources. However the customer is, and will always be at the heart of what we do. This is reflected in the choice of popular brands we offer on board and in our amenity packs.

It’s disappointing to hear staff speaking of change in a negative context, particularly if they’re new to the team. Feedback and comments from this thread have been passed on as reference, and will be used towards internal communication with the teams concerned.

 

[Aussie_flyer]

re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

thanks red roo.

 

[maninblack]

re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

It’s disappointing to hear staff speaking of change in a negative context, particularly if they’re new to the team. Feedback and comments from this thread have been passed on as reference, and will be used towards internal communication with the teams concerned.

Ouch......

 

[yohy?!]

re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

hip hip hooray!

 

[anat0l]

re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

It’s disappointing to hear staff speaking of change in a negative context, particularly if they’re new to the team. Feedback and comments from this thread have been passed on as reference, and will be used towards internal communication with the teams concerned.

Translation - someone is potentially going to dragged over coals for this.



A little tip for people who have friends or family who work for corporations: avoid talking about information which is potentially commercially sensitive, even if you beset it as a "rumour" or conjure a veil of anonymity to launch it. Not only could it get people reprimanded or done in, but it could also be illegal (e.g. insider information).

It's one thing to release this kind of information to family and friends (who I hope you could trust to keep sensitive information confidential); it's another thing to release it to a public forum where anyone can see it, including the company so referred!

 

[asg29e]

re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

Translation - someone is potentially going to dragged over coals for this.



A little tip for people who have friends or family who work for corporations: avoid talking about information which is potentially commercially sensitive, even if you beset it as a "rumour" or conjure a veil of anonymity to launch it. Not only could it get people reprimanded or done in, but it could also be illegal (e.g. insider information).

It's one thing to release this kind of information to family and friends (who I hope you could trust to keep sensitive information confidential); it's another thing to release it to a public forum where anyone can see it, including the company so referred!

I'm not sure I agree. By all means let the rumours free. Remember the JASAs going off line rumour? Valuable stuff for AFFers in my opinion.

Perhaps a little more care could be taken to disguise the source though; if I was a newly employed female F lounge employee, recently transferred from Accor I would be looking over my shoulder a bit about now.

 

[Red Roo]

re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

Ouch......

Translation - someone is potentially going to dragged over coals for this.

Not at all the case, and certainly not my intention. In fact quite the opposite.

We're keen to maintain open and honest conversations with all our employees, and feedback to management was to ensure they're clear in their future communications when discussing such matters.

 

[moa999]

re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

Thanks for the confirmation Red Roo...

I was also surprised by the source. From an employee of Accor/ lounge, I would presume they get paid $x per pax (assumedly the same for JQ and QF, and maybe others) and have to run the business to that budget.
Apart from ensuring they charge the appropriately correct airline I suspect they really don't care about where someone is flying.

 

[pauly7]

re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

Especially when you can fly to SIN on QF for $450 return and not have to stuff around with JQ check in limits.



Sorry but JQ pay NOTHING to QF for lounge access. JQ refuse to pay QF. This is information direct from QF provided during lunches and such.

Don't apologise - I'm just passing on information which came direct from QF as it appears did yours!

What was communicated to me was that JQ do not pay for domestic but do pay a transfer charge for international.

 

[anat0l]

re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

I'm not sure I agree. By all means let the rumours free. Remember the JASAs going off line rumour? Valuable stuff for AFFers in my opinion.

Perhaps a little more care could be taken to disguise the source though; if I was a newly employed female F lounge employee, recently transferred from Accor I would be looking over my shoulder a bit about now.

It may be valuable to us and someone else, and yes some rumours have proven to be true. That doesn't make them potentially dangerous in the hands of those who know of the rumour and the person who let it out (or passed it on).

Just saying to be careful. Releasing some rumours can have serious consequences. It can be like a greenhorn kid playing with matches.

Not at all the case, and certainly not my intention. In fact quite the opposite.

We're keen to maintain open and honest conversations with all our employees, and feedback to management was to ensure they're clear in their future communications when discussing such matters.

Fair enough and I appreciate your company's ethos to maintain said mature communication protocols. That said, whilst it may not be your intention at all, to whoever the incident is discussed with, restitution may still result which is outside of your influence and/or control.

Don't mean to dump icy water on it all; I used to work for a mining company and we had very strict communication and confidentiality protocols. Something like this getting out and being discovered by our company would likely result in at bare minimum serious counselling.