MEL_Traveller
Veteran Member
- Joined
- Apr 27, 2005
- Posts
- 28,989
Re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lou
lounge access doesn't seem to be an issue. the determining factor has been stated as the provision of popular on-board items and the contents of the amenity kit.
on time performance, quality of on board hard product, consistent excellence in customer service, seamless travel or even lounges... these don't seem to be recognised as being of importance... only the amenity kit and 'popular on board products' seem to count?
In the end, it still doesn't quite address the core question - the cost of operating lounges. Of course, F and WP pax have (usually) paid a rather substantial amount of money to QF, and, as my dad likes to joke, that the benefits were all prepaid when I flew with the airline. However, for itineraries of a very low cost, eg. SYD-MEL on JQi, it's plausible that the marginal cost of providing the benefit would exceed the money paid for the flight. I'm not saying this is abusing the system, but obviously, this isn't sustainable, and you would have other F and WP pax effectively subsidising the benefits. And I've been guilty of that as well, drinking up the value of the flight ticket even before I got to the gate.
However, I think it would be in the best interest of everyone to have a sustainable model of operation. Yes, some people might miss out, but it is basically an elitist world - with the best resources reserved for the most valuable people. In that sense, I think SQ has worked this out quite well with a much more segregated system of lounges. I'm not suggesting this is the best approach for QF, but I suppose everything is worth looking at to help reduce costs, hopefully without angering too many people at the same time.
lounge access doesn't seem to be an issue. the determining factor has been stated as the provision of popular on-board items and the contents of the amenity kit.
on time performance, quality of on board hard product, consistent excellence in customer service, seamless travel or even lounges... these don't seem to be recognised as being of importance... only the amenity kit and 'popular on board products' seem to count?