Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

[DC3]

re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

... A little tip for people who have friends or family who work for corporations: avoid talking about information which is potentially commercially sensitive, even if you beset it as a "rumour" or conjure a veil of anonymity to launch it. Not only could it get people reprimanded or done in, but it could also be illegal (e.g. insider information)...

Yes, there will be tears before bedtime with this.

 

[trippin_the_rift]

re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

Yes, there will be tears before bedtime with this.

Many organisations will "leak" fake info to certain divisions to see if it makes it's way online and when it does some people find themselves jobless.

Not a bad strategy imo!

 

[Mal]

re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

Actually I think it shows an internal deep resentment from some staff towards 'those Jetstar passengers' and a desire from some within the lounge for them to not be there.

 

[MEL_Traveller]

re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

Upon discussion with the relevant management, I can confirm that this is a rumour and First Lounge access for Jetstar passengers remains as per the current program terms and conditions.

As with any business, cost is an important consideration. We continually look at ways to improve our products and services, and this includes effective management of resources. However the customer is, and will always be at the heart of what we do. This is reflected in the choice of popular brands we offer on board and in our amenity packs.

It’s disappointing to hear staff speaking of change in a negative context, particularly if they’re new to the team. Feedback and comments from this thread have been passed on as reference, and will be used towards internal communication with the teams concerned.

Not at all the case, and certainly not my intention. In fact quite the opposite.

We're keen to maintain open and honest conversations with all our employees, and feedback to management was to ensure they're clear in their future communications when discussing such matters.

while my initial feeling was the original post should have been amended to protect the identity of the source, it is too late now and I doubt very much the cousin thought her comments were going to be repeated over the Internet. they were likely shared in confidence and expected to remain that way.

we all make mistakes, including red roo who publicly endorsed a post which began by describing some jetstar passengers as idiots (the endorsement was highly offensive to people such as my parents who were included in that statement). I hope the same understanding afforded to red roo in that case is afforded to the cousin.

I am also surprised at the speed of the response and the action taken. yet we don't seem to have any such speed in response to check-in staff advising connecting oneworld passengers to pick up their luggage in sydney and recheck because the staff don't know the rules. and no equal speed on other issues.

my thoughts are with cousin at this point in time.

 

[Aussie_flyer]

re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

Actually I think it shows an internal deep resentment from some staff towards 'those Jetstar passengers' and a desire from some within the lounge for them to not be there.

Wow - you got that from this post? incredible

 

[trippin_the_rift]

re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

Wow - you got that from this post? incredible

That's the attitude I've seen with some staff!

 

[Aussie_flyer]

re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

That's the attitude I've seen with some staff!

How do you know it's not their attitude with everyone?

 

[Mal]

re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

Wow - you got that from this post? incredible

As trippin_the_rift commented, I have had that vibe from some of the staff at the lounge. In fact, you see an indifference towards Jetstar from many Qantas staff.

 

[Aussie_flyer]

re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

So to get rid of jq customers they concocted a rumour and leaked it to someone who they knew would pass it to an aff member and subsequently post it online with the hope Qantas would see it and act upon it?

 

[DC3]

re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

So to get rid of jq customers they concocted a rumour and leaked it to someone who they knew would pass it to an aff member and subsequently post it online with the hope Qantas would see it and act upon it?

Well, it couldn't have been planned any better, as it has turned out.

 

[eastwest101]

Re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lou

I also am intruiged as to how this was picked up by the company rep and then acted upon very very promptly, as opposed to other issues in which the flow of feedback/ advice to AFF members and corrective action is extremely "leisurely" i.e. Priority Boarding, loss of ATA, lost access to BA LHR Galleries/Terraces etc etc

Whether it was a genuine leak, just misinformed speculation/miscomunication or a bit of kite flying or whatever else, it prompted an interesting and vigorous discussion without too many personal attacks..... which is good

 

[boomy]

Re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lou

Interesting to read this post. I'm a bit disappointed that some members almost wish that this rumour was true. I mean, if you don't use this benefit, why not letting others enjoy it?!

After I'm spending tens of thousands of dollars a year on QF flights, I would like to be able to enjoy the F lounge on domestic flights from time to time. I only did it twice this year but even if it was more I don't think there is anything wrong with that and it's not 'abusing the system' more then using xASA to earn/maintain status, something that many members here proudly do.

 

[maninblack]

Re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lou

I also am intruiged as to how this was picked up by the company rep and then acted upon very very promptly, as opposed to other issues in which the flow of feedback/ advice to AFF members and corrective action is extremely "leisurely" i.e. Priority Boarding, loss of ATA, lost access to BA LHR Galleries/Terraces etc etc

Because the company rep and therefore the 'company' is much more concerned about staff members leaking information than it is about the general meanderings and complaints of customers generally raised in the forum.

 

[anat0l]

Re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lou

I am also surprised at the speed of the response and the action taken. yet we don't seem to have any such speed in response to check-in staff advising connecting oneworld passengers to pick up their luggage in sydney and recheck because the staff don't know the rules. and no equal speed on other issues.

I also am intruiged as to how this was picked up by the company rep and then acted upon very very promptly, as opposed to other issues in which the flow of feedback/ advice to AFF members and corrective action is extremely "leisurely" i.e. Priority Boarding, loss of ATA, lost access to BA LHR Galleries/Terraces etc etc

Well the answer to that is very simple. I'm sure Red Roo just asked via email or a phone call what's going on and a response came back. You don't need to start a ticket for this; and if it did, then who knows what the delay in response might have insinuated.

Following up all the rest of that is a matter of time; yes it may not be fast enough and I would too like to hear more updates on some of the outstanding issues here, but, for example, merely shooting an email to whoever trains the staff at the Domestic terminals to tell them about oneworld so and so does not (in and of itself) constitute addressing the problem.

I think the ATA issue was actually answered quickly (Red Roo's first steps in AFF) but of course no one liked the response. The BA thing relies a lot on communicating with BA, which is guaranteed to be glacial. The rest - yeah, faster and more frequent updates would be nice, but I know they can't be solved and closed in ten minutes.

 

[MEL_Traveller]

Re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lou

I also am intruiged as to how this was picked up by the company rep and then acted upon very very promptly, as opposed to other issues in which the flow of feedback/ advice to AFF members and corrective action is extremely "leisurely" i.e. Priority Boarding, loss of ATA, lost access to BA LHR Galleries/Terraces etc etc

Whether it was a genuine leak, just misinformed speculation/miscomunication or a bit of kite flying or whatever else, it prompted an interesting and vigorous discussion without too many personal attacks..... which is good

unfortunately it seems very easy to come down so quickly on the Accor cousin. but when it's a member of the qantas team doing a less than satisfactory job... that doesn't seem so easy to provide rapid feedback.

did we get a same day post saying instructions have been reissued to all check in staff reminding them how to through-check baggage between one world airlines? that customers don't in fact need to claim bags in sydney? or did I miss that?

did we get a comment from the QF representative saying how disappointing it is that check-in staff don't know the rules?

how do you think the cousin feels tonight, reading comments from the company representative saying how disappointed he is in her actions? publicly stated on the Internet! does anybody recall the tragic outcome of the hoax call to the London hospital? valuable lessons should have be learned from that.

not absolving Accor cousin or OP from blame here. but the situation has potentially been compounded.

importantly, the denial of the rumour only says the rule remain unchanged... present tense. it doesn't say 'they are not changing in the near future'.

then we have the contents of the amenity pack explained to us?

I'm not sure the relevance of the contents of the amenity pack to lounge access? however, if the most relevant example of what qantas feels it is doing for the customer is the amenity kit and choice of popular on items on board, then maybe that explains why we run out of champagne, why we can't get bags checked, why we have to pay assisted booking fees for matters outside our control. clearly they aren't part of the amenity kit!

 

[JohnK]

Re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lou

As trippin_the_rift commented, I have had that vibe from some of the staff at the lounge. In fact, you see an indifference towards Jetstar from many Qantas staff.

Would their behaviour/attitude have anything to do with it?

Interesting to read this post. I'm a bit disappointed that some members almost wish that this rumour was true. I mean, if you don't use this benefit, why not letting others enjoy it?!

After I'm spending tens of thousands of dollars a year on QF flights, I would like to be able to enjoy the F lounge on domestic flights from time to time. I only did it twice this year but even if it was more I don't think there is anything wrong with that and it's not 'abusing the system' more then using xASA to earn/maintain status, something that many members here proudly do.

You are a newbie so you would have missed the withdrawal of Anytime access to lounges a couple of years ago and the negativity shown by many on AFF.

I really miss Anytime access. Not that I used it that much but it was a benefit I felt was useful as I spend a lot of my hard earned money on Qantas and sometimes they are too expensive for me or don't service a route I want and it was nice to be able to use the lounge in those times.

Anyway in these types of situations I am reminded of "First they came...."

 

[anat0l]

Re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lou

how do you think the cousin feels tonight, reading comments from the company representative saying how disappointed he is in her actions? publicly stated on the Internet! does anybody recall the tragic outcome of the hoax call to the London hospital? valuable lessons should have be learned from that.

Yes - don't make hoax calls.

Next fallacious argument, please?

 

[Ghostdunks]

Re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lou

Upon discussion with the relevant management, I can confirm that this is a rumour and First Lounge access for Jetstar passengers remains as per the current program terms and conditions.

Red Roo, just to be clear the right question was asked of the relevant management, did you ask about jetstar passengers in general or did you ask specifically after jetstar passengers flying SYD-MEL via JQi, which, to me is a bit of a special case and was the direct parties affected that were pinpointed by the original rumour? Just asking as your source may have thought you may have been asking about JQi passengers in general and there are no plans to deny F lounge access to them BUT are targeting a very small specific subset of that group who may have been seen as "rorting" the system by not flying internationally but taking advantage of a quirk in the system

I realise that the term that you used, jetstar passengers, covers this subset as well, but just checking that you asked the right question and got a correct answer

 

[MEL_Traveller]

Re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lou

Yes - don't make hoax calls.

Next fallacious argument, please?

the point being that you don't know how the pressure of a public criticism is going to affect someone (particularly in a case where the person is not, and has not engaged in this forum)

 

[Awesom Andy]

Re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lou

In the end, it still doesn't quite address the core question - the cost of operating lounges. Of course, F and WP pax have (usually) paid a rather substantial amount of money to QF, and, as my dad likes to joke, that the benefits were all prepaid when I flew with the airline. However, for itineraries of a very low cost, eg. SYD-MEL on JQi, it's plausible that the marginal cost of providing the benefit would exceed the money paid for the flight. I'm not saying this is abusing the system, but obviously, this isn't sustainable, and you would have other F and WP pax effectively subsidising the benefits. And I've been guilty of that as well, drinking up the value of the flight ticket even before I got to the gate.

However, I think it would be in the best interest of everyone to have a sustainable model of operation. Yes, some people might miss out, but it is basically an elitist world - with the best resources reserved for the most valuable people. In that sense, I think SQ has worked this out quite well with a much more segregated system of lounges. I'm not suggesting this is the best approach for QF, but I suppose everything is worth looking at to help reduce costs, hopefully without angering too many people at the same time.