eastwest101
Established Member
- Joined
- Oct 26, 2010
- Posts
- 3,368
- Qantas
- Gold
- Virgin
- Gold
Try emailing silver@velocityrewards. I had a follow-up email saying they'd escalated it and a hone call from them after emailing here. I tried a number of avenues but saw in the email it was a reply and in the phone call they mentioned it too. The retro email is a waste of time I find. Good thing is now they've had lots of practice!
Thanks good tip - I had forgotten about that email address. Not hugely urgent for me as am not getting close to gold yet due to our travel provider avoiding VA since Jan 2013 but understand its important for other members on here.