SQ Tips, Trips and Tales

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Yep the new amenity kids are stunning - I always just take female ones so Cruiserette can pass them along as gifts.

I did give one to my latest KF rep and she was just knocked over with it - excellent currency.
 
CH is the only champagne I've ever seen in SQ J! I had two trips last year, and am hoping it's still there in August! Pretty sure it was in SKJ also!
 
Cruiser Elite said:
Yep the new amenity kids are stunning - I always just take female ones so Cruiserette can pass them along as gifts.

I did give one to my latest KF rep and she was just knocked over with it - excellent currency.
Click to expand...

Any pictures please?! My husband is annoyingly in the camp of 'more J flights are better than fewer F' so I miss out...
 
Cruiser Elite said:
Took a visit up the stairs from R to J on 308 SIN-LHR yesterday and apon checking menu discovered this gem:

View attachment 73038

Yep the CH back in J - god it must be like close to 10yrs since this was the staple in SQ J - I seriously love this drop - it's also standard on offer in SKL J:

View attachment 73040

And with VC Ponsardin 2004 in SKL F to compliment PH Rare in TPR you cab do a lounge crawl all within SZkL confines and experience 3 totally different quality champers:

View attachment 73041
Click to expand...

J on our A380 flight still had the taittinger.
 
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This afternoon we have a young friend start her RTW journey in SQ J from Sydney thru to LAX. She thought it was her best birthday present. I do hope she is doing champagne testing tonight.
 
Anyone have any experience getting access to a lounge in ZRH/CDG when arriving F, but connecting to a *A flight in Y?
 
Just had a very frustrating conversation with a SQ.

I have a confirmed booking with SQ345 in Suites onto SQ223 in J and a then a waitlist on the later SQ215 also in J. This is all on the same reservation and cost 97,750 miles per person for Zone 11 (Europe) to Zone 8 (Perth) in F (115,000 minus 15% discount).

Had an email this morning saying the waitlist is available to confirm, happy days right?

I call SQ to confirm the change and the agent says it will cost 30,000 miles to make the change. He claimed that the system was saying this is required. This seems to be the difference between the F & J cost SIN-PER but he couldn't actually explain it any further than the computer says it will cost that much.

He wouldn't budge and apparently went to check with a supervisor who said that it is correct.

Surely this can't be right.

It is the same route with the same combination of classes on the same day with the layover less than 24 hours and I have already paid the full saver F rate from ZRH to PER.

I am going to HUCA and apparently this has been escalated but has anyone else had this happen before?
 
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If you have already paid F rates for both sectors then there should be no extra pts to change existing sector to waitlist cleared sector - the info the agent gave you is incorrect. Call back and try again - if you cannot get satisfaction send me a pm with your name, booking ref and explanation and I will get Eli to look at it for you.
 
Thanks CE.

Well the first call was 40 minutes of frustration and being put on hold. Lucky confirming Suites has conditioned me to like the SQ hold music.

Second call was over in about 5 minutes no holding and email confirming change arrived as I was thanking the agent for his help.

The second call I got the SIN call centre where I suspect the first call was the subcontinent centre. As far as I can tell the call quality is different as are the names and accents of the agents.

I am glad that it got sorted but this was a really poor experience.
 
Now back home after 11 day trip to Singapore and Penang.Travelled in J from Brisbane and have previously posted about that flight. My 75 yo mother was travelling with wife and I. My mother has mobility issues in that she can not walk long distances and has previously had back surgery. Had requested wheel chair assistance in Brisbane and Singapore and were impressedwith that service on the way over.

For the trip back wife and I flew MH (we had an enrich redemption flight that was changed in January that needed to be used by end of June) and mother was travelling on her own with pre arranged wheel chair assistance. My mother flew Penang to Singapore on Silkair and had a stopover in Singapore on Wednesday nightand was on the 6.55am flight Singapore to Brisbane in J on Thursday. On way over we were lucky enough to meet a taxi driver with an E Class Mercedes who does Airport transfers for around $45 (depending on the time of course) and we arranged airport transfer with him. He was aware of mobility problems with my mother. The transfer was booked for 3.00am as my mother wanted to be at the airport in plenty of time to have breakfast and some time for duty freeshopping. Ordinarily she can wander around the shops.

Upon our arrival in Sydney on Thursday night on MH I phoned Mum and was surprised to be told that she was in hospital. Saw Mum in hospital and she told me of what she felt was bad service from SQ. She arrived at the airport a bit after 3.30am (her luggage had been checked through from Penang toBrisbane) and the driver Anthony (whose details I have should anyone needa good driver in Singapore with an E Class. He charges just $8 on top of the metered fare for a booking to or from the airport) was able to get a trolley for Mum’s 2 bags of hand luggage and walked with her to check in as Mum wanted to check 1 more piece of hand luggage. That was a bit after 3.30am. Mum had wrongly assumed that there would be check in available at that time (I know Mum is at fault here for not checking.)

Mum said that there were 2 agents at one end but they told her they could not assist as they were there to check in flight crew only. Around 4.15am Mum said a check in agent arrived at her end and she walked over with difficulty and he advised he could not help as he was on his own and was waiting for other check in agents. Mum went back to sit down and after she thought about it again went back and explained about her situation and the pain she was in. The agent accepted her bag and Mum waited until around 4.50am for the wheel chair assistance to arrive who took her through to the lounge.

Mum asked for a supervisor who she told about her experience and he said that was not up to expected service level and gave her a complaint form to fill out. However no other assistance was offered and Mum said she struggled with getting a cup of coffee and food on her own. Not sure if her expectations were too much but she had hoped that staff might have carried her plates to her chair when in obvious pain and bent over. Mum is active and is normally able to look after herself and on the Tuesday was walking without difficulty. The specialist in hospital has diagnosed stenosis. Mum said that it was after her arrival in Singapore Wednesday that her backbecame very painful.

On the flight to Brisbane Mum said there were only 6 passengers in J and the service and assistance she received from the cabin crew was outstanding.
Will post again once Mum receives a response from SQ.
 
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