SQ Tips, Trips and Tales

[diningdecadence]

I didn't get finger printed.

surprised - as thought it was mandatory since about last month

 

[JohnK]

I didn't get finger printed.

You must have an honest face?

 

[get me outta here]

Yep very honest looking. Maybe it was my gold SQ BP that did the trick?

surprised - as thought it was mandatory since about last month

You must have an honest face?

 

[petercr]

Hopefully they're more polite than the US CBP officers? Especially as getting off the plane at a time when my brain is usually in neutral...

 

[davidj]

I was asking the ICA officer about the date of implementation and got blank faces so either my singlish is bad or he had no idea about the answer. Just following instructions it seems.

 

[dajop]

Well SQ are doing their best to turn this loyal customer off them at the moment. SQ227 on Friday night (SIN-MEL) was probably the worst flight I've had with them ever in the economy cabin. Worst was a noticeable safety transgression - seats were not asked to be put upright on landing, I motioned nearby FA (at exit row) to ask the last in front of me to put her seat up, but I noticed after landing many had their seats reclined after landing. Enough that I may fire off a complaint, as IMHO this is not acceptable on any airline. Secondly the crew was largely invisible for the flight. No water runs as is normally the case (an SQ standard) - I didn't even see the tell tale signs of the empty cups in other pax seats in case I had eyes shut). The Y seats on the 77WN are a step down from the 77W. Recline is too much such that it was uncomfortable for me to fully recline yet if I didn't I had a TV screen In my face (of course my fault, as always I carry a big sign and put on the seat in front telling the person to fully recline immediately after takeoff and don't put it upright until told to by FA proper to landing). . I swear the older 77W seats are wider and more spacious.

And to top it off on landing MEL luggage handlers were true to form - not sending out the F bags for at least 5 mins - unloading the J bags and a container of non-priority bags first (I don't care that much about that, but I did notice a few genuine F pax approaching ground staff asking where there bags were).

That was on top of worst SQ Y catering I've had (ex PVG) a week earlier and the worst IRROPS handling mid July my views on SQ are turning sour very quickly.

 

[Deleted member 29185]

SQ227 on Friday night (SIN-MEL) was probably the worst flight I've had with them ever in the economy cabin.

My one and only SQ flight was in whY and it was very ordinary. I posted about it and following the replies to that post, I've sort of decided that SQ must be either J/F or nothing. I've flown neither J nor F with them, but hopefully soon so I can test the theory. Telling the truth about SQ whY here on AFF is done so at your own peril......there a number of SQ fanbois who either get exceptionally good treatment (which was not evident on our flights), or who view the service through rose coloured glasses!

 

[Cruiser Elite]

@ dajop - you have never struck me as the type of character who would post your discontent here and not pass it onto SIA initially mate - what you have described is unacceptable from an alleged top tier carrier. You should have requested the IFS and made it known to him / her during flight - complaining here will have zero affect for you or any other pax going forward.

Here is the feedback address - [email protected] - please email them with a full run down of the disappointing flight experience and that will definitely get through to the relevant department.

 

[DaveB]

Quite a few at work have been returning from their Lebanon holidays. Surprised they all rubbish EY though have never flown their Y.
Eldest daughter was only passenger in F on SQ222 yesterday though have yet to hear how many were in R on SQ26. Feel SQ are letting their F product wither on the vine unless they can start cabin upgrades into R along with a limo service.

 

[JohnK]

Well SQ are doing their best to turn this loyal customer off them at the moment. SQ227 on Friday night (SIN-MEL) was probably the worst flight I've had with them ever in the economy cabin. Worst was a noticeable safety transgression - seats were not asked to be put upright on landing, I motioned nearby FA (at exit row) to ask the last in front of me to put her seat up, but I noticed after landing many had their seats reclined after landing. Enough that I may fire off a complaint, as IMHO this is not acceptable on any airline.

That's not good to hear.

Your post reminded me of my experience last week. On one of the flights the seat in front of me was partially reclined before take and during taxi. The FA was up and down the aisle 3-4 times and did not even notice the seat reclined. I had to stop her and ask her about seat in front.

Shouldn't reclined seats be one of their final checks before take-off? Not good and I agree a safety issue.

On a lighter note I did manage to have a shadow on all 4 flights KUL-SIN-CGK and return. I like SQ for intra-Asia short haul. Generally good service with meals and drink service.

 

[MEL_Traveller]

That's not good to hear.

Your post reminded me of my experience last week. On one of the flights the seat in front of me was partially reclined before take and during taxi. The FA was up and down the aisle 3-4 times and did not even notice the seat reclined. I had to stop her and ask her about seat in front.

Shouldn't reclined seats be one of their final checks before take-off? Not good and I agree a safety issue.

On a lighter note I did manage to have a shadow on all 4 flights KUL-SIN-CGK and return. I like SQ for intra-Asia short haul. Generally good service with meals and drink service.

seat backs should be checked before takeoff and landing. But this is an area where passengers can take the responsibility themselves if a crew member isn't handy... you ask the person in front to put their seat upright. You don't have to police the whole cabin, just the seat(s) in front which affect your brace position or egress.

 

[JohnK]

seat backs should be checked before takeoff and landing. But this is an area where passengers can take the responsibility themselves if a crew member isn't handy... you ask the person in front to put their seat upright. You don't have to police the whole cabin, just the seat(s) in front which affect your brace position or egress.

Reclining is one issue I try to avoid. I have seen and heard of too many reclining issues to get involved. Inform the crew and let them sort it out. Still remember the time on LH BKK-SIN where the 2 morons in front in bulkhead fully reclined for take-off and landing. Crew not the slightest bit interested and they were only a few feet away.

 

[MEL_Traveller]

Reclining is one issue I try to avoid. I have seen and heard of too many reclining issues to get involved. Inform the crew and let them sort it out. Still remember the time on LH BKK-SIN where the 2 morons in front in bulkhead fully reclined for take-off and landing. Crew not the slightest bit interested and they were only a few feet away.

for takeoff and landing the seat recline is not about comfort, it's about safety. What if the crew don't take action? it either means that I (as the affected passenger) have assessed the situation and determined the recliner in front isn't posing a real safety issue, or (b) I don't care. the only outcome if you think it is a safety issue is to raise it directly if no crew are around.

 

[dajop]

@ dajop - you have never struck me as the type of character who would post your discontent here and not pass it onto SIA initially mate - what you have described is unacceptable from an alleged top tier carrier. You should have requested the IFS and made it known to him / her during flight - complaining here will have zero affect for you or any other pax going forward.

Yes I have sent feedback to them. I don't know what's happening at SQ at the moment, but have been flying them regularly - in both Y & J - since 2005, and probably 30-50 sectors a year since 2009 (mix of short, medium and long haul), and have not felt the need to provide negative feedback until now - and this is the third time I've provided feedback this month (admittedly one of the three related to website information). During the whole previous 11 years - none, at least on the negative side.

FWIW, I did try to find the IFS to share my concerns after landing, but could not find him, indeed this was the first flight ever I was not even farewelled by any cabin crew during disembarkation. Very unusual for SQ as well. Usually in addition to regular cabin crew, there's someone at the door with a red or burgundy tie or kebaya which indicate seniority, that I could discuss it with. Perhaps I just struck a shocker of an IFS, which in turn is reflected by crew.

On the broader flight experience - it's my own stupid fault - as a rule try to avoid the three early evening departures to MEL (SQ 227, QF 36 & JQ 8), particularly in economy, the daytime flights (ideally) and late evening departures are in my experience preferable.

 

[Deleted member 29185]

it's my own stupid fault - as a rule try to avoid the three early evening departures to MEL (SQ 227, QF 36 & JQ 8), particularly in economy, the daytime flights (ideally) and late evening departures are in my experience preferable.

So.........service levels deteriorate even for status???
Now that's telling.

 

[davidj]

And to top it off on landing MEL luggage handlers were true to form - not sending out the F bags for at least 5 mins - unloading the J bags and a container of non-priority bags first (I don't care that much about that, but I did notice a few genuine F pax approaching ground staff asking where there bags were).

This is more related to Melbourne Airport ground staff then SIA. I too find I need to wait a good 30 mins before collecting bags, even after walking a good 5-10 mins from the gate through immigration to baggage collection. I noticed on the weekend some non-tagged bags came out first, then business, then first, then no tags again, but this is across a few airlines in my experience.

No such issues in BNE or SIN, bags are always waiting for me on arrival.

 

[JohnK]

And to top it off on landing MEL luggage handlers were true to form - not sending out the F bags for at least 5 mins - unloading the J bags and a container of non-priority bags first (I don't care that much about that, but I did notice a few genuine F pax approaching ground staff asking where there bags were).

I missed this earlier. We must have arrived in MEL around the same time Saturday morning? The luggage from EK404 was about the slowest I have experienced in Australia. Must have been close to 30 minutes? We were already ~45 minutes late and this made it worse. Missed connection and lucky to get on next flight to SYD without waiting around even longer.

 

[seanpodge]

Just finished a trip from Beijing to Melbourne with a four day stopover holiday in Singapore on the way to Melbourne in Y. In relation to the previous few pages' discussion:

* I was not fingerprinted at SIN either entering the country or transiting on the return leg. Didn't even see any fingerprinting equipment.
* I thought that the service was fine and around the usual standard. I still feel the meals are done in an odd way though. For example, on SQ237 (23:55-9:20), they served a full dinner soon after take off and then only a medium sized breakfast as MEL approached. Really should be the other way around. Can remember a few other SQ flights with similar odd meal plans.
* On SQ805, the often seen Drumstick after meal snack had been replaced with Häagen Dazs. Very nice.
* No luggage problem in MEL. Priority tags worked and combined with Smartgate, I was airside in about 10-15 minutes.
* I wish China would allow foreign passport holders to use their Smartgates too. It always seems to be a big immigration queue there. Stuck for about 20-30 minutes.
* No issues with having *A status acknowledged without physical card. Seems like the cardless system is coming true.
* The food in the MEL lounge before SQ218 was a bit hit and miss. The bread rolls were rock hard and the cheese didn't seem too good either. Pasta and antipasto were good however.
* I still really wish that SQ would retire the old 772s. Even though they've been refurbished, they're still a step down from their other planes (in Y at least).

 

[Cruiser Elite]

There is now a permanent 'chef' in MEL SKL - any probs with food and you really must alert him / her - the new lounge staff are really excellent.

 

[blackcat20]

There is now a permanent 'chef' in MEL SKL - any probs with food and you really must alert him / her - the new lounge staff are really excellent.

The green curry we had was fantastic.