Thought I’d just post a recent KrisFlyer experience given the glaring comparison with many experiences with reward tickets on our national carrier.
I booked a Suites Advantage Award from SIN to SYD online. A few weeks later, I’ve changed my plans and want to add a Business class award from SGN a few days before the SIN-SYD. This fits within the same price on the award chart and Advantage awards include a stopover so should be no extra points, just taxes. But I have to call as it’s a mixed-class booking.
As a nothing KrisFlyer member I call. It is answered within 2 or 3mins. The agent finds the availability, checks the price of the new ticket, confirms no extra points and free stopover, takes credit card for taxes and issues a new award ticket all in about 10mins.
Such a bizarrely easy transaction ….