I hope its worth it.
Filled out application 2 days ago, sent docs, set up the internet banking.
Today, got SMS and e-mail saying 1) Details didn't match my profile (huh? what profile?) 2) that I hadn't sent the required docs and 3) I hadn't yet set up internet banking.
Called the number supplied and got a hopelessly trained young bloke. I said docs had been sent to the supplied e-mail (which pops up itself, pre populated with application #) .. but he said, no, nothing received, please send again, or take into branch. Me: Where's my nearest branch? (I'm in Tas). Him ... (after long pause) .. Eagle Farm. Me:
Where (thinking that's in Qld). Him: Its in Sth Australia.
Then we moved onto the matter of my application address not matching what's in my 'profile'. The address they have is from when I lived in Sydney 15 years ago. I don't recall ever banking with St George, but maybe I did. Me: Ok, can you change it (they had IDed me on the call of course). Him: Extra ID needed. What's your drivers licence number? Me: <Gave it out>. Him: No, not what's in your profile (ie my old NSW licence). Me
Can I speak to a supervisor? ...
Long wait, get a supervisor who changes the details etc, then says one of my docs not acceptable. Me: So they have been received? Not what the other person said ...
I won't go into details but a bank statement of last 2 months isn't available (3 monthly), so CBA gave me a letterhead with transactions. Not OK; fair enough. So I have to request a special statement from CBA, which I did late this arvo, 4 days till postal delivery
And not long after, I got an e-mail saying my application had been approved!!
I think I've earned those bonus points ...