The definitive thread on Qantas IT gripes

[Scr77]

Still playing up - either no search (just a white box) or the error message when opening a private window.

I‘m not having any issues on an iPad if that’s an option for you?

 

[jase05]

I‘m not having any issues on an iPad if that’s an option for you?

My iPad and iPhone QF apps have not worked for 2 days but just tried then and it’s working again

 

[love_the_life]

I‘m not having any issues on an iPad if that’s an option for you?

Thanks - might check it out but seem to have lost the mojo now.

 

[large]

Tried booking 4 domestic flights last night, QF website was the worst I've ever seen it. Page continually froze up, missing information, woudnt display flight credits that I have, ended up with temporary bookings , one for a flight I didn't want. 50 minutes expected wait time for the QF call centre, so will wait for the bookings to time out tonight and start again!

 

[large]

QF website still giving grief this morning.

 

[TheInsider]

QF website still giving grief this morning.

Delete your temp internet files, cookies and cache. Something with your browser.

 

[straitman]

Who would have thought that there could possibly be 346 posts about Qantas IT gripes?

 

[OATEK]

I must have missed the announcement that QF are dropping PE from HKG Flights (see Blue highlighted text):

The calculators have been all over the place recently.

 

[esseeeayeenn]

Anyone else unable to book flights tonight?

 

[Doyvid]

Anyone else unable to book flights tonight?

Yep, I'm having troubles. Looks like the booking engine has cough the bed on the last night of DSC... Bloody ridiculous.

 

[jastel]

Yes...either displays error message both text gibberish and computer emoji thing or does nothing at all.
Once i got it to display flights and selected one then it died again...

 

[esseeeayeenn]

So Qantas has:
(1) a website which works until people try to use it; and
(2) a call centre which works as long as nobody calls.
Genius!

 

[opusman]

Online check-in is dead as well, as is their car rental portal. And it's not even school holidays!

 

[jase05]

Yep, no luck for me tonight.

 

[jastel]

Just got one simple one way DOM flight done in 1.5 hours....

 

[sqawks]

this is now hitting twitter

here
here
and here (#qantas, sort by latest) - one guy posts his phone screen, on hold with Q for 2 Hrs waiting to speak with someone.

honestly its just embarrassing if they don't extend this one...

 

[flyingfan]

Anyone else unable to book flights tonight?

Yes, kept hitting errors and clearing browsers / using different browsers / devices didn’t help. But things seemed to clear up long enough for me to get in few bookings in time. It was a very long night. Had no idea there were so many people booking status runs?

 

[opusman]

Had no idea there were so many people booking status runs?

I guess QF wouldn't bother with the double SC offers if they weren't popular.

 

[NoGodsOneQueen]

My current peeve with Qantas IT is that I can't seem to remove expired credit card details from my account. I log in and try and remove them from my profile, it tells me it's not holding any CC details for my account..but every time I book a flight they pop up. Have cleared cookies, cache etc.

To add further annoyance when copying details over from google (which I have to do for every booking due to the above) the expiry date never comes over correctly and has to be manually changed which does not happen on any other site.

 

[norby]

Hi All,

Has anyone else had this problem before? I have had it for 2 years in a row, where I start each status year with a handicap of -60 status credits.... I've emailed/called Qantas before, and it hasn't yet been fixed...