The definitive thread on Qantas IT gripes

[ausfox]

It has booking ref, QF number, seat number, etc. but I cant see a ticket number anywhere.

QANTAS ITINERARY
ABN 16 009 661 901
QANTAS AIRWAYS CONTACT CENTRES 20MAY22
10 BOURKE ROAD
MASCOT
SYDNEY NSW 2020
PH 13 13 13

TRAVEL DETAILS FOR :

CUSTOMER NAME: MR SYDNEYSWAN(ADT)
BOOKING REF: 99NNNN
MEMBERSHIP NO: QF888888


YOUR ITINERARY AND TRAVEL DETAILS:

QANTAS AIRWAYS QF19 ECONOMY CLASS (X) CONFIRMED
DEPART 99MAY22 SYDNEY/KINGSFORD SMITH 1230
ARRIVE 99MAY22 MANILA/NINOY AQUINO INTL 1850
OPERATED BY QF QANTAS AIRWAYS
DEPARTS FROM TERMINAL 1
ARRIVES AT TERMINAL 3 8:20 DURATION
AIRCRAFT : AIRBUS A330-300 NON SMOKING
SEATS (SUBJECT TO CHANGE) : 99 X
------------------------------------------------------------------------
QANTAS AIRWAYS QF20 ECONOMY CLASS (X) CONFIRMED
DEPART 99JUN22 MANILA/NINOY AQUINO INTL 2035
ARRIVE 99JUN22 SYDNEY/KINGSFORD SMITH 0630
OPERATED BY QF QANTAS AIRWAYS
DEPARTS FROM TERMINAL 3
ARRIVES AT TERMINAL 1 7:55 DURATION
AIRCRAFT : AIRBUS A330-300 NON SMOKING
SEATS (SUBJECT TO CHANGE) : 99 X

I have 3 direct bookings with QF and cannot find a ticket number on any of them On MMB. Am I missing something or am I lookingin the wrong place?
I have the PNR but no tickets.

 

[encryptededdy]

I have 3 direct bookings with QF and cannot find a ticket number on any of them On MMB. Am I missing something or am I lookingin the wrong place?
I have the PNR but no tickets.

It'll say in the PDF E-ticket you get, there'll be a ticket number next to each passenger

 

[ausfox]

Hmm, I will have to leave this up to someone more knowledgeable to answer, but I feel like maybe this isn't ticketed

It'll say in the PDF E-ticket you get, there'll be a ticket number next to each passenger

Thanks, too easy. Poor situational awareness on my behalf. I need to take more care obviously.

 

[dylarr]

It has booking ref, QF number, seat number, etc. but I cant see a ticket number anywhere.

QANTAS ITINERARY
ABN 16 009 661 901
QANTAS AIRWAYS CONTACT CENTRES 20MAY22
10 BOURKE ROAD
MASCOT
SYDNEY NSW 2020
PH 13 13 13

TRAVEL DETAILS FOR :

CUSTOMER NAME: MR SYDNEYSWAN(ADT)
BOOKING REF: 99NNNN
MEMBERSHIP NO: QF888888


YOUR ITINERARY AND TRAVEL DETAILS:

QANTAS AIRWAYS QF19 ECONOMY CLASS (X) CONFIRMED
DEPART 99MAY22 SYDNEY/KINGSFORD SMITH 1230
ARRIVE 99MAY22 MANILA/NINOY AQUINO INTL 1850
OPERATED BY QF QANTAS AIRWAYS
DEPARTS FROM TERMINAL 1
ARRIVES AT TERMINAL 3 8:20 DURATION
AIRCRAFT : AIRBUS A330-300 NON SMOKING
SEATS (SUBJECT TO CHANGE) : 99 X
------------------------------------------------------------------------
QANTAS AIRWAYS QF20 ECONOMY CLASS (X) CONFIRMED
DEPART 99JUN22 MANILA/NINOY AQUINO INTL 2035
ARRIVE 99JUN22 SYDNEY/KINGSFORD SMITH 0630
OPERATED BY QF QANTAS AIRWAYS
DEPARTS FROM TERMINAL 3
ARRIVES AT TERMINAL 1 7:55 DURATION
AIRCRAFT : AIRBUS A330-300 NON SMOKING
SEATS (SUBJECT TO CHANGE) : 99 X

This is different to what is sent out when the booking is ticketed.

When ticketed, these text only e-mails triggered by the call centre will be sent with the heading "QANTAS E-TICKET ITINERARY AND RECEIPT", contain a ticket number and will come from a different e-mail address ([email protected] instead of [email protected]).

 

[SydneySwan]

This is different to what is sent out when the booking is ticketed.

When ticketed, these text only e-mails triggered by the call centre will be sent with the heading "QANTAS E-TICKET ITINERARY AND RECEIPT", contain a ticket number and will come from a different e-mail address ([email protected] instead of [email protected]).

Rang Qantas again and got straight through (the good news) to the SA call centre (the bad news). The operator insisted the email with the eticket number would have been sent out when I accepted the change and it obviously went to my spam folder and why haven't I checked there (????). She could not tell me what day it was supposed to have been sent of course but obviously I am at fault for not receiving it. Apparently she claimed that she is unable to resend this email but can send me my itinerary again from [email protected] which she did. She also insisted that I had booked using a voucher which is nonsense as it is a classic reward booking with the taxes paid by credit card.

I asked her to read out my e-ticket number if she was so certain that my new itinerary was ticketed and she read out the number on the original itinerary prior to any changes being made. Maybe that is correct but how am I supposed to know for sure? Would the fact that it is an award booking make a difference?

I hate getting through to the Qantas Cape Town call centre because my experience is that they never definitively resolve anything. And this is no exception.

Que Faire?

 

[LCC]

Rang Qantas again and got straight through (the good news) to the SA call centre (the bad news). The operator insisted the email with the eticket number would have been sent out when I accepted the change and it obviously went to my spam folder and why haven't I checked there (????). She could not tell me what day it was supposed to have been sent of course but obviously I am at fault for not receiving it. Apparently she claimed that she is unable to resend this email but can send me my itinerary again from [email protected] which she did. She also insisted that I had booked using a voucher which is nonsense as it is a classic reward booking with the taxes paid by credit card.

I asked her to read out my e-ticket number if she was so certain that my new itinerary was ticketed and she read out the number on the original itinerary prior to any changes being made. Maybe that is correct but how am I supposed to know for sure? Would the fact that it is an award booking make a difference?

I hate getting through to the Qantas Cape Town call centre because my experience is that they never definitively resolve anything. And this is no exception.

Que Faire?

I think you are right to persevere with insisting on sighting a copy of your e-ticket with the correct flight details. When we had a flight segment changed on a recent trip (not with Qantas) it resulted in a new e-ticket number so best for you to doublecheck what you are being told.

 

[Guvner]

My recent OWA booking had a segment modified by QF due to a schedule change and I eventually received a new 081- ticket. Just had to keep calling.

 

[ChrisMars]

My recent OWA booking had a segment modified by QF due to a schedule change and I eventually received a new 081- ticket. Just had to keep calling.

Similar experience here, a change in a BA segment. Once I clicked 'accept' on the app, I got a new pdf ticket within a few minutes.

 

[justinbrett]

So I know you’ll call me a QF apologist but this is a factual account of what happened to me today.

Tomorrow flying SYD-MEL-DRW (connecting to QF9). Corporate travel agent booking, international connection…

SYD-MEL flight was cancelled. Was notified in the app. “Here we go” I thought, figuring I’d have to call the call centre.

Despite the complications, managed to view options on the app, offered me a range of options and I booked the earlier flight out of Sydney. No dramas at all.

I was very happy with the IT in this particular instance.

 

[RooFlyer]

Is there an 'I got acceptable options when my Qantas flight was cancelled' thread?

 

[SydneySwan]

So I know you’ll call me a QF apologist but this is a factual account of what happened to me today.

Tomorrow flying SYD-MEL-DRW (connecting to QF9). Corporate travel agent booking, international connection…

SYD-MEL flight was cancelled. Was notified in the app. “Here we go” I thought, figuring I’d have to call the call centre.

Despite the complications, managed to view options on the app, offered me a range of options and I booked the earlier flight out of Sydney. No dramas at all.

I was very happy with the IT in this particular instance.

Did you receive a new e-ticket automatically?

 

[Daver6]

Is there an 'I got acceptable options when my Qantas flight was cancelled' thread?

Could be a thread with a single post

 

[justinbrett]

Did you receive a new e-ticket automatically?

Yep. Even got upgraded on the 787 let shortly after.

 

[justinbrett]

Is there an 'I got acceptable options when my Qantas flight was cancelled' thread?

Why? Do the factual accounts that bring balance to the discussion bother you?

 

[RooFlyer]

Why? Do the factual accounts that bring balance to the discussion bother you?

No, but this is a thread about Qantas IT gripes. I'm sure one about Qantas IT successes or just doing as it should, would be popular.

"I successfully logged on" etc.

 

[justinbrett]

No, but this is a thread about Qantas IT gripes. I'm sure one about Qantas IT successes or just doing as it should, would be popular.

"I successfully logged on" etc.

So it does bother you. Thought as much. Ruins your narrative.

 

[FishFood]

In Feb, my flight was cancelled twice, each time I was able to choose an alternative that got me to my destination on the same day. While suboptimal, at least the IT systems worked perfectly. It can happen

 

[RooFlyer]

So I received the dreaded "We've had to make some changes ..." e-mail - two, actually, both replacing HBA-ADL direct flights; one points in Biz , the other revenue, in whY ( ). I think it was an all economy cabin on an Alliance plane.

This is what Qantas IT managed to send me (both the same for different dates)



Yeah, typical - I thought- substitue a flight Hobart to Adelaide with one from Melbourne to Adelaide. So I called (gritted teeth but Plat line answered in 15 mins).

Turns out, that they had actually already put me onto HBA-MEL, MEL-ADL flights. Yeah, so why not show these on the changed flights e-mail? They weren't optimal, but I may have accepted them. On both days I have all day to get to Adelaide.

This is so, so dumb. Just dumb. I called and used the call centre unnecessarily. Qantas IT strikes again! Although the HBA call centre was great and upgraded me to Business for the second flight.

Why? Do the factual accounts that bring balance to the discussion bother you?

So it does bother you. Thought as much. Ruins your narrative.

Doesn't bother me - I'm bemused by someone coming into the QF IT gripes (problems) thread and expressing that they experienced something that simply worked as it should, and thinking it brings 'balance' to about 490 prior posts over 3 years, 25 pages of problems . And I dunno what the 'narrative' thing is - butI think if there is a 'narrative', this thread encapsulates it.

 

[marki]

My Qantas IT Gripes.

1. Are few but lately it has been the ticket gate asking to upload a certificate of exemption therefore it can be reflected on the app. The agent had no idea how.
2. My seat booking 59D was changed last minute without my approval or consent to 58C. The free seat next to me, therefore, went to somebody else. That was for the 23-hour flight to LHR via Darwin. Also, QF09 was the last flight via Darwin, which is a bit poky with its lounge offerings( yesterday ) 22nd.

 

[SydneySwan]

My latest problem. Going to Manila from Sydney with Mrs SS on 25/5. Successfully allocated a lounge voucher to Mrs SS this morning. Tried to allocate a lounge voucher to myself but fails every time.

Please review the following items:

• Something went wrong. Please try again later.

I have rung Qantas but have received nonsense answers. Here is a selection;

1. You must try again sir, we don't have access to do this, only you can do it.
2. You must wait nearer the time to link lounge invitations (less than 24 hours)
3. The lounge might be full.
4. The system is being upgraded.

The current situation is that the Manila call centre have promised to escalate internally and call me back within 24-48 hours. Just a totally unsatisfactory response with no-one senior able to talk with me now.