The definitive thread on Qantas IT gripes

[Batterytraveller]

I know I have griped about this before, probably in this thread, however I just flew GOT-LHR with BA this morning. Boarding pass nicely showing on the Lock Screen when I woke up to get to the airport. I did AY LHR-HEL-ARN as well and the right board as was always available at the right time. No unlocking, no faffing with PINs or FaceId to show the pass for scanning.

Qantas still can’t do this, delta could do this over 10 years ago when I lived in the states. I’ve submitted feature requests numerous time.

 

[SYD]

Qantas still can’t do this, delta could do this over 10 years ago when I lived in the states. I’ve submitted feature requests numerous time.

Which OS? I could swear that QF and VA BPs do that on iOS.

My recent AS flights were doing it and I’ll keep an eye out in a weeks time for QF.

 

[sap1l]

Which OS? I could swear that QF and VA BPs do that on iOS.

I’m fairly certain VA does this on iOS - I vaguely remember it appearing on a PER-SYD VA flight last year.

I flew QF domestic last month and my BP did not show. It also did not show on a QF international last week. I’m on iOS 16.

 

[pyramidforce]

So I just booked an award flight SYD-PER economy on QF. Couldn't get any simpler. Literally just a return flight. No codeshare no partner airlines no jetstar nothing.

No points deducted no eticket. Only booking reference has been generated.

I went and entered APIS information. Been about 1 hr.

How long before I panic?

Knowing QF IT systems I bet Cathay Pacific will somehow cancel the return segment.

 

[sudoer]

Boarding pass nicely showing on the Lock Screen when I woke up to get to the airport.

Spare a thought for us Android users that can't even save QFF BPs in Google Wallet, let alone the luxury of having them on your lock screen!!

Even JQ has supported Google Pay/Wallet for years, but when flying Qantas the only option Android users have for a digital boarding pass is the useless QF app that often fails to load/loses all your trips.

 

[SydneySwan]

the useless QF app that often fails to load/loses all your trips.

Do not use terms such as useless - that is far too complimentary.

 

[Guvner]

So I just booked an award flight SYD-PER economy on QF. Couldn't get any simpler. Literally just a return flight. No codeshare no partner airlines no jetstar nothing.

No points deducted no eticket. Only booking reference has been generated.

I went and entered APIS information. Been about 1 hr.

How long before I panic?

Knowing QF IT systems I bet Cathay Pacific will somehow cancel the return segment.

APIS on a domestic flight? Is that a thing?

 

[SYD]

APIS on a domestic flight? Is that a thing?

No

 

[AustraliaPoochie]

So I just booked an award flight SYD-PER economy on QF. Couldn't get any simpler. Literally just a return flight. No codeshare no partner airlines no jetstar nothing.

No points deducted no eticket. Only booking reference has been generated.

I went and entered APIS information. Been about 1 hr.

How long before I panic?

Knowing QF IT systems I bet Cathay Pacific will somehow cancel the return segment.

SYD - PER needing APIS?
Did His Honour succeed in declaring that WA is now a separate nation?
Conjoined
I know about the QF app not showing a booking, which had been paid for.
Lucky I was able to search for the booking via email, and had to write down the PNR from that email, and then go into the QF app, and put the PNR into the app.
I think/feel that its most likely that there is a link that in the QF's IT system, that has not been met, so to speak.
One side of QF knew about my booking, but until the PNR is put into the app, the app does not know of the booking.
But once I had input the PNR, the app showed the booking.
Dom QF flight, BNE - ADL.
===
Edit: Premier Mark had ideed declared himself as king in a covid bit, mentioned by the Daily Mail, in 2022.

 

[AustraliaPoochie]

I know about the QF app not showing a booking, which had been paid for.
Lucky I was able to search for the booking via email, and had to write down the PNR from that email, and then go into the QF app, and put the PNR into the app.
I think/feel that its most likely that there is a link that in the QF's IT system, that has not been met, so to speak.
One side of QF knew about my booking, but until the PNR is put into the app, the app does not know of the booking.
But once I had input the PNR, the app showed the booking.
Dom QF flight, BNE - ADL.
===
Edit: Premier Mark had ideed declared himself as king in a covid bit, mentioned by the Daily Mail, in 2022.

 

[RichardMEL]

Going to guess it was perhaps QF5 SYD-PER. APIS not strictly required for domestic, but is prompted for due to being an international flight.

I recently booked QF9 MEL-PER then forgot about it, and a few days later got a "You just booked an international flight..." standard email, and I freaked out thinking gee did someone just use my points forsomething?! lol but of course it was because of QF9.

that's my theory.

 

[pyramidforce]

Good news is that eventually, I got an eticket and finally my points were deducted. I guess one day of panic once in a while is good for the soul or something.

Thanks for all your moral support

 

[RooFlyer]

Boarding pass nicely showing on the Lock Screen when I woke up to get to the airport

Sorry, OT - love Patrick O'Brien How do you get it as audiobook?

 

[Batterytraveller]

Sorry, OT - love Patrick O'Brien How do you get it as audiobook?

It’s on Audible, although i have to say I have US audible so YMMV. there are two readers and I prefer Patrick Tull to the other one, but its very subjective.

 

[tdimdad]

This is perhaps more of an IT gripe than a call centre fail. I have a schedule change, arriving in MEL on 25/12 about 4h earlier than initially booked and wanted to get onto an earlier connection to SYD. A call centre agent just a few minutes ago was adamant that the last availability on the day is at 0730 in the morning, even when I could see plenty of availability. On the public website, the morning looks like this...

It's like the agent wasn't either equipped or trained to find flights which seem to be wide open for new bookings. Sigh...

 

[Cheesey Mac]

A new one for me this morning on the Qantas website, going into my bookings for domestic flights this weekend and as soon as I click on 'Manage' I get an error asking for a Traveller ID, a First name and Last name.

Happened for other bookings I had (both domestic and international) when I went to check if it was an isolated incident.

I figure this will be sorted at some point today.

 

[tdimdad]

A new one for me this morning on the Qantas website, going into my bookings for domestic flights this weekend and as soon as I click on 'Manage' I get an error asking for a Traveller ID, a First name and Last name.

Happened for other bookings I had (both domestic and international) when I went to check if it was an isolated incident.

I figure this will be sorted at some point today.

I've had similar issues for two days now in the MMB. The kids are at play again at QF IT...

 

[marki]

One Gripe is the time I used the QF website to change my flight back home. ( therefore having several more days longer on location). When arriving at the airport on my allocated day and time I have been confronted with the service agent asking me to call Qantas urgently! There was a black mark on beside my name.

Calling a service agent ( from overseas ) at that time it was very early morning - Australian time with at least guaranteed wait of 68 minutes.

Missing my flight and denied boarding.

I finally caught up with the agent over the phone only to be told it had been due to a credit card read error! Interesting because the flight was paid in full I even received a small refund.

However they ( Qantas) could not find any other flights that day!

Due to work - I could not afford to be late - I made the decision to find my own way home - that same day using Finnair.

It wasn’t cheap being a bought on the same day of the flight back home.

However my big gripe is Qantas have not replied to my request for a refund for the extra money I had to spend (almost 12 months now!! Incredible)


I have also taken up the matter with the ombudsman to no avail. Looks like I can kiss my money goodbye!

PS I did receive a refund for the botched trip from Qantas. But not the flight on Finnair I purchased from my own pocket.

 

[encryptededdy]

When arriving at the airport on my allocated day and time I have been confronted with the service agent asking me to call Qantas urgently! There was a black mark on beside my name.

Calling a service agent ( from overseas ) at that time it was very early morning - Australian time with at least guaranteed wait of 68 minutes.

Missing my flight and denied boarding.

Sounds like it failed to ticket.

Given this is a thread on IT gripes, I really do wonder why Qantas can't catch these cases. Surely they can pull upcoming Qantas bookings purchased through Qantas in the next 48 hours that haven't been ticketed and manually action then. I know they have a manual ticketing team, so why can't they action the most time critical bookings first?

From my experience with Air New Zealand, if a booking fails to ticket immediately, you automatically get a warning email telling you to contact customer service, and that you cannot fly on your booking until this is resolved.

 

[marki]

Sounds like it failed to ticket.

Given this is a thread on IT gripes, I really do wonder why Qantas can't catch these cases. Surely they can pull upcoming Qantas bookings purchased through Qantas in the next 48 hours that haven't been ticketed and manually action then. I know they have a manual ticketing team, so why can't they action the most time critical bookings first?

From my experience with Air New Zealand, if a booking fails to ticket immediately, you automatically get a warning email telling you to contact customer service, and that you cannot fly on your booking until this is resolved.

Makes sense