The definitive thread on Qantas IT gripes

[tdimdad]

Sounds like it failed to ticket.

Given this is a thread on IT gripes, I really do wonder why Qantas can't catch these cases. Surely they can pull upcoming Qantas bookings purchased through Qantas in the next 48 hours that haven't been ticketed and manually action then. I know they have a manual ticketing team, so why can't they action the most time critical bookings first?

From my experience with Air New Zealand, if a booking fails to ticket immediately, you automatically get a warning email telling you to contact customer service, and that you cannot fly on your booking until this is resolved.

It may be that QF has now improved their process and start catching these on the fly. There's now an innocent-looking email about a failed payment (this came in about 10 mins from the initial attempt to book). But that, of course, does nothing to help Marki with his situation. Hopefully these problems become a thing of the past.

 

[Guvner]

Have been trying to book a simple domestic award MEL-MCY-MEL since last night. Hangs on the search with those 3 annoying dots for 10 minutes then times out. The one time I did manage to get to the payment page (9pm last night) it errored out and haven't been able to even get search results since. Tried different browsers, different devices. Ridiculous.

All I've seen for the last few hours.





and this is genius...

 

[blu]

All I'm getting is a list of generic error codes (missing name, QFF number, etc), both in Edge & Firefox browsers and app. Did get some results yesterday but not now. (multi city search).

 

[Ade]

Multi city search for my next o/s trip

Tried to latch on a CBR-OOL return leg to an OOL-MAA via CMB leg and the website gave up!

 

[Ade]

Surprising ... I did not realise that I was shorted by 5 SC on a Flex Y, upgraded to U (on points) trip last year (Sept 2022) ... QF IT discovered this and fixed it ...

5 SC awarded, post dated, removed immediately (as the earn date was in previous anniversary year) and points difference awarded. Good work QF IT!

 

[Cognac]

Got a text and notification saying QF71 had been delayed, but no time given. A notification on the app said the time had been changed, no time change showed up on the trip.

Turns out it's a 5-delay.

I'm checked in now, with a boarding pass and all, and the app still shows an on-time departure.

I'm going home to get a coffee.

 

[encryptededdy]

Same search performed twice within minutes of each other.


Then I shifted the search date forward by two days and got this


So at least 3 unique result sets, from searches for the same dates made within a few minutes of each other, logged into the same FF account.

 

[encryptededdy]

I suppose this is less Qantas IT and more their ticketing / fare structures, but why does this work this way



I don't really understand how you can be ticketed in "First Saver" and yet have all segments in Business. Also it costs more than to actually fly in F.

 

[CaptJCool]

I suppose this is less Qantas IT and more their ticketing / fare structures, but why does this work this way


I don't really understand how you can be ticketed in "First Saver" and yet have all segments in Business. Also it costs more than to actually fly in F.

yes, its a mad set-up - getting us all acclimatised for Project Sunrise where there will be higher fares and No F

I've seen worse on days of major events where Y Flexi fares are higher than J

that said, how good is it you can fly to Auckland then fly back to Sydney straight onto London for cheaper than just flying from Sydney!!

How good is Qantas? Fly more to pay less

 

[AustraliaPoochie]

Its all about $.
They could sell J all the way from AKL to LHR, but then, the service from MEL/SYD to LHR is in F/subclass of F, so its all to cover their $.
As we know, there is no F on AKL - MEL/SYD, but they can sell the tix as F just because the continuation of the service is in F from Aust - LHR.
I have not had a look at the difference (separate PNR) in price if AKL - MEL/SYD fares, is in J and then MEL/SYD - LHR in F, but it would probably be more expensive.
So by them putting F all the way, they get your money, you get a bit of a lower service AKL - MEL/SYD, but then you have a through transit experience in MEL/SYD, and probably have your bags tagged through direct, and the timing of the arr of the flight from AKL - MEL/SYD would be tied in as close as the dep for the flight from MEL/SYD to LHR.
I can see the benefit to QF doing it this way.
If by separate PNR, your bags would probably be able to be tagged as straight through, but your arr time in MEL/SYD might be hours apart from your dep from MEL/SYD to LHR via SIN, before "project sunrise" starts of course.

 

[aussiekid]

Same search performed twice within minutes of each other.
View attachment 334448
View attachment 334449
Then I shifted the search date forward by two days and got this
View attachment 334451

So at least 3 unique result sets, from searches for the same dates made within a few minutes of each other, logged into the same FF account.

I've been doing the same snooping this week and after a handful of times it's "404'd me out", wait like 15-20 mins and repeat. Definately noticed one search only showed me eco/prem despite it all selected. They need to hire better back end developers.

 

[AustraliaPoochie]

If doing the SYD routing, that is a very long time to spend in the SYD F lounge!

 

[CaptJCool]

If doing the SYD routing, that is a very long time to spend in the SYD F lounge!

yes please!@ 12 hours

that's a fair few bottles of Champagne! ! !
and those fairy floss desserts mmmmm

which begs the question?

what's the longest time someone has spent in the Flounge?

before all day check-in, probably barely 3 hours plus any time for flight delays - i think for me that was about 4 hours when inbound from the USA transferring onto the "domestic leg" of the QF81 flight that left late - and with an OPUP to boot (there were a pile of Unis students on that flight that day heading to the University Games (sports carnival))

 

[ChrisMars]

I have done a full day working remotly from SYD F lounge once.
CBR SYD, early morning (so no issue with luggage), taking the last flight to AKL.
The tricky bit was the passport control, it failed as the flight was not "open" yet. The agent had to make a call then it was ok.

 

[Guvner]

They need to hire better back end developers.

Better testers.

 

[SydneySwan]

Better testers.

I have corrected it for you.

 

[sudoer]

I have corrected it for you.

I think it was a pun on beta testers?

 

[SydneySwan]

I thought it was suggesting the current testers were not much good. Most of Qantas tech shows little evidence of user testing.

 

[shaun_b]

Has anyone experienced continuous issues booking Qantas Hotels?

"Sorry, we couldn't complete your booking at this time.
We are unable to process your payment, and your booking has not been completed.
If you need further assistance, please visit our contact us page."

Tried all the usual things like different browser, cache clearing, even different CC details, and it's not the first time this has happened to me. I've sent an email to support which goes unanswered for weeks. Seems to happen regardless of what hotel i book or what day.

For reference i'm trying to book while logged in my QF account.

 

[SydneySwan]

Has anyone experienced continuous issues booking Qantas Hotels?

"Sorry, we couldn't complete your booking at this time.
We are unable to process your payment, and your booking has not been completed.
If you need further assistance, please visit our contact us page."

Tried all the usual things like different browser, cache clearing, even different CC details, and it's not the first time this has happened to me. I've sent an email to support which goes unanswered for weeks. Seems to happen regardless of what hotel i book or what day.

For reference i'm trying to book while logged in my QF account.

I had no problem making a booking whilst signed into my account last night.