The definitive thread on Qantas IT gripes

Multi-city tool looks to have knocked off and gone down to the pub again this Friday arvo.... cannot load any 3rd flights of a 4 part domesic multi city itinerary (and yes the flight does exist).


Screenshot 2023-07-28 163800.jpg
 
drron said:
Well QF IT reckon mrsdrron is on track to become the world's oldest woman. An email today said that her QF account will expire in 2117. She will be over 160 years old!.
I had bad news for her. Our super will not last that long.
Click to expand...
Perhaps for one person it would? :)
 
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Going thru a very weird booking experience with QF and QBR … I’m able to see the fare that I want on the QBR website, but QBR CC at CPT are not able to see this fare. They are however able to see the Sale and Saver fare for the flights that I want, and I need the Flex fare, but they are not able to sell the Flex fare. I can choose to buy the Flex fare from website if I like, but I’m reusing a PNR and they don’t seem to find a way … any time I ask for an explanation, all I get it, computer says no. We are not able to price a Flex fare. Looks like we can only sell you Saver fare.

This isn’t the first time this has happened. Same route, last month, it took QBR team at CPT 5 days to sell me a higher fare class than what they are able to sell. Apparently they had to talk to HBA and get an exception/ approval to sell me an expensive fare … and they didn’t give me the 6% QBR Level 1 discount. So took another 5 days to get approval for refund of the discount …

This time around, the quoted me at least $800 over the Flex fare on the website and I simply said no. So they have gone back to see what can be done and I’m expecting a call sometime today with a outcome, positive, one can hope …
 
You select a seat when booking > 6 month before flight departure.

The seat (5A) you booked shows in MMB but then you check in and find yourself given a boarding pass with a worse (coughty middle seat 5F). Call QFF and premium line says no you are def in 5A even though boarding pass says 5F.

Arggh
 
Lynda2475 said:
The seat (5A) you booked shows in MMB but then you check in and find yourself given a boarding pass with a worse (coughty middle seat 5F). Call QFF and premium line says no you are def in 5A even though boarding pass says 5F.
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I think this may not be exclusive to QF. Once it's under airport control I don't believe seat selections are synced back to the booking engine. Of course, the premium line ought to know this.
 
encryptededdy said:
I think this may not be exclusive to QF. Once it's under airport control I don't believe seat selections are synced back to the booking engine. Of course, the premium line ought to know this.
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But surely they should know why it was changed to a cough seat?

And should be able to put me through to someone who can put me back in my seat and move the interloper to the coughpy middle seat.
 
Lynda2475 said:
You select a seat when booking > 6 month before flight departure.

The seat (5A) you booked shows in MMB but then you check in and find yourself given a boarding pass with a worse (coughty middle seat 5F). Call QFF and premium line says no you are def in 5A even though boarding pass says 5F.
Click to expand...

Had a similar scenario a few months ago on QF2 LHR-SYD. I moved myself from 13A to 11A (A380 bulkhead window but not a bassinet) at T-80 when it opened.

BPs printed... 14A for LHR-SIN then 28D (last row middle seat) for SIN-SYD - despite MMB still showing 11A for both legs.

Raised a bit of a stink and it definitely helped that MMB still showed my seat selection. Check-in agents and station manager couldn't tell me why I'd been moved and said it was probably an equipment issue. They backtracked once I questioned whether the seat was showing as blocked or occupied on their end (ExpertFlyer showed it was occupied)

The station manager made some calls and got me back into 11A for the LHR-SIN leg, but couldn't do the same for SIN-SYD because it wasn't under their control apparently.

Frustrating to go from the first to the last row of the cabin on a relatively short overnight flight where that difference is likely to mean 30-45 minutes less sleep if you want a meal service.
 
I will be raising this, although just got a message saying flight departure delayed 4 hours, so I don't know whether to go to airport 4 hours before the original departure time or the new one; wrt best shot of getting my seat back.
 
Qantas not the only one having IT meltdowns. Awardwallet just reminded me to check in for my AY74 flight from HND to HEL tonight. I am sitting in the JAL Sakura Lounge at NRT having already checked in. Even CheckMyTrip knows AY74 goes from NRT!
 
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My current booking (through TA), not yet ticketed, is not showing in 'my bookings' on the web page, but is coming up on the app - previously it would appear in both places
 
CorporateFlyerMEL said:
My current booking (through TA), not yet ticketed, is not showing in 'my bookings' on the web page, but is coming up on the app - previously it would appear in both places
Click to expand...
Also, my QP membership has been generously extended for my yet to be born great grandchildren...

QANTAS CLUB MEMBER
Your membership expires Monday 31 August 2122
 
CorporateFlyerMEL said:
My current booking (through TA), not yet ticketed, is not showing in 'my bookings' on the web page, but is coming up on the app - previously it would appear in both places
Click to expand...
That happens with tickets sold by another airline than QF. A clear shortfall in how the website queries the data because the record is there and visible through a different user interface.
 
Lynda2475 said:
You select a seat when booking > 6 month before flight departure.

The seat (5A) you booked shows in MMB but then you check in and find yourself given a boarding pass with a worse (coughty middle seat 5F). Call QFF and premium line says no you are def in 5A even though boarding pass says 5F.

Arggh
Click to expand...
Happened to me on QF10 - Long allocated 5K, checked in in BCN and 3F allocated.

Lounge at LHR about to change LHR-PER back to 5K, but PER-MEL to 4K (which was fine by me).

No idea what caused the gremlin - lounge staff acknowledged “someone (in Sydney!) changed something they shouldn’t have” - at least a fairly honest answer (rather than blaming “operational requirements”, broken seat or some other rubbish).
 
I came across a well written blog post tonight by Simon Hackett, the ex-CEO and ex-board member of Internode and NBN respectively. Couldn't help but chuckle a bit to read his thoughts on a number of QF issues he faced as a potential non avgeek.
  • Priority baggage not arriving with priority.
  • Involuntary downgrade from domestic J to Y.
  • Scans of boarding passes required for support ticket.
  • IT system issues with support reference number.
  • Issue with account locked out.
  • Issue with "details we hold for you are either incomplete or invalid".
  • Getting a refund for a flight credit.
But hey, at least as a somewhat prominent person, his blog post caught the attention of the executive relations team over at Qantas.
 

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