The definitive thread on Qantas IT gripes

[TheInsider]

Has anyone experienced continuous issues booking Qantas Hotels?

"Sorry, we couldn't complete your booking at this time.
We are unable to process your payment, and your booking has not been completed.
If you need further assistance, please visit our contact us page."

Tried all the usual things like different browser, cache clearing, even different CC details, and it's not the first time this has happened to me. I've sent an email to support which goes unanswered for weeks. Seems to happen regardless of what hotel i book or what day.

For reference i'm trying to book while logged in my QF account.

If it says payment, then it would be something with the payment then most likely.

 

[shaun_b]

If it says payment, then it would be something with the payment then most likely.

I am trying to use a Qantas Hotels voucher on the booking, which I've just received and never used before. I wouldn't expect that to stuff things up as ive enountered this error before not using vouchers.

 

[Assassin]

Just logged into my FF account (my anniversary is 30 June). Only my one hotel booking showing, none of my flight bookings. Tried to buy some stuff from Qantas wine - the purchase errors out on the last screen.

 

[Lynda2475]

Activity filter isn't working correctly. If I select this frequent flyer year, it shows activity from June 1 2023, but my ff year started 1August 2022 and finishes 31st July2023. Have to use the last 12 months to correctly see all earn.

 

[pagingjoan]

Activity filter isn't working correctly. If I select this frequent flyer year, it shows activity from June 1 2023, but my ff year started 1August 2022 and finishes 31st July2023. Have to use the last 12 months to correctly see all earn.

Working fine for my account.

 

[Guvner]

I thought it was suggesting the current testers were not much good. Most of Qantas tech shows little evidence of user testing.

This.

 

[wandering_fred]

I thought it was suggesting the current testers were not much good. Most of Qantas tech shows little evidence of user testing.

On the contrary, the reports on this thread indicate that AFF members are supplying massive amounts of user testing. At a higher level of expertise than QF could ever hope to hire.
But these testers tend to go wandering
Fred

 

[anyonebutqantas]

Joyce cancelled an IT system upgrade back in 2013/14. Did they ever end up doing it? Even 10 years ago the complaint was the system was hopeless because it was a system that originated in the early 90s.

 

[jrfsp]

So annoying when flight is delayed and boarding pass disappears on the app. Just brings me back to the review changes page with no option to get it back
Have to then get a printed pass from the desk

 

[RooFlyer]

Have to then get a printed pass from the desk

Always do that, every flight, where I can.

 

[SYD]

Had an equipment swap PER-SYD A330 to B737 about 1 day out. The trip was booked as a Classic Reward JQ whY DPS-PER / QF J PER-SYD. I only noticed the change after I checked into JQ but the system still had us in 2K and 4K (apparently not reallocated). QF MMB booking wouldn’t allow select seat and I could see in EF the J cabin was full bar one seat!

I will never know if we had indeed been allocated 2 seats because I rang QF and all they could see was 2K/4K (and I could hear head scratching over the phone). First rep says he’ll put us on the earlier flight (A330 / arrives home earlier - win win) but that didn’t stick, 2nd rep does manage to shoehorn us into row 1 (probably bumped a now unhappy camper with an upgrade). About 1 hr later, I see 2D/F are free - were we there all along - who knows…? But took them anyway so we were seated together….

Meanwhile JQ at DPS refused to check through - some BS about QF checkin only open 3 hrs before. Plus no BP for QF and given the kerfuffle above. The QF wouldn’t let us get a BP either. Needless to say we were a little anxious until be rechecked in at PER T3…

I’ll probably think twice about doing that combo again….

 

[VPS]

So annoying when flight is delayed and boarding pass disappears on the app. Just brings me back to the review changes page with no option to get it back
Have to then get a printed pass from the desk

I always screen shot mine just in case

 

[tdimdad]

So annoying when flight is delayed and boarding pass disappears on the app. Just brings me back to the review changes page with no option to get it back
Have to then get a printed pass from the desk

I usually carry by physical QFF card on me. It's worked on those instances though the last time I needed it might have been in 2019.

The app has usually been OK if the flight delay is updated in the app beforehand. The trouble starts when the app still believes on one departure time but the boarding actually happens later.

 

[encryptededdy]

So annoying when flight is delayed and boarding pass disappears on the app. Just brings me back to the review changes page with no option to get it back
Have to then get a printed pass from the desk

If its domestic, just scan the digital QFF card in the app

 

[CaptJCool]

The card helps when your phone battery has expired

No phone no digital boarding pass

 

[AustraliaPoochie]

So its best to book QF to return to home city on a trip?
I had lost my VAd BP, had done VAd OLCI 48 hrs prior to trip, (on app it was not there), (on email BP wont come back), (saved to google drive and it didnt want to come back).
So if QFd OLCI had been done, the QFF physical card or on QFF bar code on app works as a BP?
Think VAd needs the real BP to board.
Thanks for the tip, out of home city VA to save $, coming back to home city, QF for ease of boarding BP wise.

 

[jrfsp]

O

If its domestic, just scan the digital QFF card in the app

Ahhh didnt know that, good tip!

 

[Lynda2475]

If you have an android always screen shot QF BPs as you cant save them to Google Wallet, if you have an iphone save the BP to your Apple wallet.

QF boarding passes expire and cannot be retrieved in the QF the app when a flight is significantly delayed.

It is crazy at JQ supports saving BP to Google Wallet but QF doesnt; given popularity of Android.

 

[tdimdad]

Where would that upgrade take me? The coughpit???

 

[Ade]