The definitive thread on Qantas IT gripes

[snabbu]

Prompting to check in after having checked in ages ago. I normally check in on my mobile app (Android) soon after the time window opens, i.e. 18-24 h before the flight. Then, an hour before the departure the app requests me to check in as the check in is closing soon.
First couple times I got confused of what had happened to my check in. Now I just shrug my shoulders and swipe the notification away but that will lead to complacent behaviour on my side, ignoring any potential legit notifications after being routinely targeted with nonsense.

Agreed 100%. The first couple of times this notification made me double check I had checked in earlier, which I had. Integration fail big time.

update reservation set checked_in='YES' where reservation_number='xx_xx_' and passenger_last_name='xx_XX' ;
commit ;

 

[Pushka]

Was looking for 2 x J then any class flight HNL to SYD after cruise, various dates May, found them BUT via LAX or wait for it PVG (Shanghai), why in the hell would anyone go such a long way around when it's a direct 10 hour flight, no thanks Qantas (so my 450k points remain untouched).

But they don’t release J award direct flights from Honolulu. That’s a policy thing not an IT thing. The best they can do is give you the option to use your points, hence the indirect route. Some, me, might take that opportunity. I’m doing a weird flight back from Amman, via Singapore.

It might be due to SC earn?

Award flight no SC.

 

[Kremmen]

I only look for premium award flights. Why not let me select that option at the start, or simply do it automatically!!! WTF make me tick the options for premium flights and re-do the search every single bloody time??

This is definitely the worst part of the QF web site. You have to choose class (other than economy) after already doing the search, which is just demented. Then, if the day you look at has nothing appropriate (e.g. that "business class" award includes an international leg on Jetstar in economy!), you have to click "back", wait 5 seconds or so for it to reload the calendar, and then choose another day. Even BA and Lifemiles are better for this part of the process, as you can just click on another day immediately.

 

[TheInsider]

Found this little gem bargain today when trying to upgrade an Award in Y and J on Qatar.

The little ! appeared in both the F and J columns. The one shown is in the F column. What a pleasant flight booking. In F for 3 hours then in Y for 8, made using the F booking column. Not even J offered in the First column.


View attachment 151477

And the worst thing? You wouldn’t even be able to access Qatar’s dedicated F lounge in Doha.

Just want to point out, yes that does happen, but the points charged correlate to the cabin flown (used to be one amount only).

 

[Pushka]

Just want to point out, yes that does happen, but the points charged correlate to the cabin flown (used to be one amount only).

I don’t dare click to next screen to find out

 

[93Revisited]

I have the pleasure of receiving a Qantas text with an account access verification code every 12 hours, every day. This has been happening since Qantas introduced the verification texts. I’ve made a number of calls to the FF help desk and they have confirmed there has not been any unauthorized access and they promise to investigate but so far, no joy. I’ve just learned to live with it.

 

[Pushka]

I have the pleasure of receiving a Qantas text with an account access verification code every 12 hours, every day. This has been happening since Qantas introduced the verification texts. I’ve made a number of calls to the FF help desk and they have confirmed there has not been any unauthorized access and they promise to investigate but so far, no joy. I’ve just learned to live with it.

Oh. That’s crazy. Something is very wrong there. That is not just an annoyance of IT when you log in and try do something but it happens without you doing anything! I wonder if it might stop if you log in and that will set a cookie and then it might stop?

 

[VPS]

I have the pleasure of receiving a Qantas text with an account access verification code every 12 hours, every day. This has been happening since Qantas introduced the verification texts. I’ve made a number of calls to the FF help desk and they have confirmed there has not been any unauthorized access and they promise to investigate but so far, no joy. I’ve just learned to live with it.

My immediate reaction was FFS - that deserves a lot of free FF points

 

[Franky]

But they don’t release J award direct flights from Honolulu. That’s a policy thing not an IT thing. The best they can do is give you the option to use your points, hence the indirect route. Some, me, might take that opportunity. I’m doing a weird flight back from Amman, via Singapore.

Yes, I thought the sequence you put up looked a little odd...

 

[Moosh51]

Now this really is an IT problem. Last week was booking a few MEL/LAX in Y. First 2 came up OK when about to pay - $996 (on sale). The 3rd booking, even though it was $996, came up as $1,290. Rang the premium line (I'm Platinum) and the operator said, 'I have no idea'. She did the booking for me but didn't charge the service fee. Did she report the IT glytch? I doubt it. However, how many people may have paid the extra without realising - was express checkpout.

 

[sudoer]

I have the pleasure of receiving a Qantas text with an account access verification code every 12 hours, every day. This has been happening since Qantas introduced the verification texts.

Have you signed up to AwardWallet previously?

Third party services which access your QFF account will cause this.

 

[Pushka]

Yes, I thought the sequence you put up looked a little odd...

I’m making a holiday of it in Singapore.

 

[juddles]

Just got an email from QF - titled: "we've had to make changes to your flight xx_xx_X."

Now this is the email:



Typical QF, they alert you to a change that although warrants an email, they do not find a way to simply include in that same email what the change is!!??

I go and get into my QF thing, dig up the flight referred to, and eventually find this part:



So this was all triggered by a simple change in departure time of a single flight - OMG!! It leaves 11 minutes later!! My trip flight time has crashed from 37hrs 31 minutes, to a mere 37hrs 18 minutes!!

I know I am being cruel picking on the email, but let me anyway:

(1) The huge "WE'VE HAD TO MAKE CHANGES TO YOUR FLIGHT". I would assume anyone getting that will get a bit of a feeling of dread - something big is afoot and Qantas are easing me into something.... But no, Qantas did NOT have to make any changes - a third party connecting airline just changed departure time a couple of minutes. LATAM blended two flights (as they often do) and my departure is set back a few minutes.

(2) The info on passengers. Strange that on an email sent to me about my flight, that I am the passenger! And thank you Qantas for reminding a P1 of their FF number.....

(3) They express that they "know" I am travelling "soon" with them in Sept 2019??? "Soon"???? This attempt at putting something akin to a personal touch in automated letters is painful. I will be impressed the day they replace such tripe with something more meaningful, like "We know this is a tiddly small, insignificant change, and we realise that you already have about 200,000 km of travel booked with us between now and then, and so wish you to alert you to a trivial thing that could get missed in all your travels".

(4) I love (not) the bolded "We're sorting everything out for you". What? What exactly are they sorting out? There are no changes. They do not need to do anything. A real help to me would be that they do not send me this advice now, but instead wait for the next 9 months, again not sending me similar cough each time one of the flight changes a few minutes, and then, about a week or two prior, then alert me to what the final details are.

(5) "Download our app"?? Why? I am perfectly capable of using their internet site, I do every couple of days!! And any company with a modicum of tech skill would know that.

(6) "call us at your earliest convenience" "Our team will help to confirm your new flight details" - Hello! Reality check. They want me to spend more time on the phone than what the flight departure difference actually is? Of course I will not waste my time phoning them so far out. I know that there will probably be at least 4 changes to departure time before the event.

(7) "You can contact us 24 hours a day, 7 days a week". I am breaking my rules in my own thread here - this is not a tech gripe - it is just the frustration of a comapny that operates 24/7, with pax travelling 24/7, that they feel the need to express that they can be contacted 24/7.

Enough grumbling for one night.....

 

[JohnM]

Don't let it get to you, mate. I always have a laugh at those few-minute change emails after the heart-stop headline .

 

[kermatu]

Enough grumbling for one night.....

A bit OTT but yours is a good point - the email alert that fails to tell you what's changed. Could be a 5 minute time change or complete cancellation. Unsettling.

 

[Pushka]

A bit OTT but yours is a good point - the email alert that fails to tell you what's changed. Could be a 5 minute time change or complete cancellation. Unsettling.

Agree when people send you emails, not just Qantas, and don’t tell you what the issue is.

We’d put in a request for release of an award flight on Qantas metal from Honolulu. I’d given up and booked Jetstar on award and had moved on. Then months later received an email from Qantas along the lines “important news about your Qantas Award booking from Honolulu. Please call 131313.” Yippee I thought. So I called up, waited in queue etc etc.

And.....it was to tell me I’d been denied. Oh jolly well done Qantas. Just tell me in the email next time. Sinking the boot well and truly.

 

[Cappuccino99]

I wish they would be consistent with time formats. I just booked some flights and was happy with the 24 hour clock to select my flights. The app shows my upcoming trips in the same 24 hour format, however the web page for manage my booking shows in 12 hour format at the top (freaked me out when I saw 07.45PM) and further down the page correctly displays as 19.45. Why the mix of formats???

 

[Guvner]

Add me to the list who hates that default Economy awards appear when you search. It's just stupid and, I venture to guess, just adds extra load on the search engine as you essentially have to do every search twice at least just to get a premium award. Even more when it's a multi-leg award.

 

[Pushka]

Add me to the list who hates that default Economy awards appear when you search. It's just stupid and, I venture to guess, just adds extra load on the search engine as you essentially have to do every search twice at least just to get a premium award. Even more when it's a multi-leg award.

I’ve found that premium seats appear anyway when I don’t select Y+ et.

 

[kermatu]

Single sectors and straight returns - only Y shows up; need to click other classes.
Multi-city searches - all applicable cabins show up.

Go figure.