The QFF CEO event thread (and AFF associated interactions)

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Thanks to the AFF16 for the information before, during & since your lunch.
And of course Red Roo & team for noticing AFF as a resource, having a presence here, and valuing the AFF members' opinions.
 
Hope the job interview went well.

It was a shame about the cover it thingy. From my following of the hash tag, must tweets seemed to be from you. As a novice with tweeter, is that correct or did I miss something?
Thanks, and I hope so too.

On tweets, That is correct. I was pretty much the guy in the room tweeting like mad. Scarily, I was recognised on a first (username) basis by Stephanie before we'd even got into the swing.

And CoverItLive was due to an issue with not understanding how it worked, and a poor user interface on their part. The system was scheduled to stream any tweets under the hashtag, and was assigned a scheduled start time. However, you still needed to login manually and kick it off - rather than it just automatically starting at the designated hour.

Did they mention or make any comment about the value to the competition of people diverting flights to get lounge access post the removal? As in did they comment on the alternative view or just provide the stated reasoning? I don't know how reasonable the point is, if they haven't at least tried to quantify the various effects of the change. Maybe that is more my question: did they suggest, in the discussion, that the cost benefit analysis was done or did they just form a view and act on that view?

NB, this is purely about understanding the process, which I understand to be one of the purposes of the event. I am not suggesting a reversal of anything.
Based on the discussion and language used, while it wasn't expressly stated that they had done that (as in the economics, analysis, and all the usual stuff that goes into a business decision), I certainly was under the impression that they had done this.

These changes weren't done overnight or at the drop of the hat, and I'm confident they thought long and hard about it before going ahead with that decision.
 
Just still confused about the qualification - my anniversary is 30NOV by which time will have obtained around 3800 status (90% on QF and about 560 from double status credits) - but by 31OCT I will be at 3295 SCs. Would I still qualify for P1 as I reached the requirement in my membeship year?

My understanding is yes.

Initial qualification is based on getting the required 3600/2700 in the 12 months to 1st Nov 11. But after that it is based on your membership year. Which means that you will qualify as soon as you hit the 3600/2700 requirements. And you will keep the P1 until the end of your next membership year.
 
Awilcockson - you were a bloody legend bringing this up. I mentioned bugyavev (I think it was him, and sp?) and I discussed just 15min prior if someone would have the cojones to mention it.

When it was mentioned, the whole dining area broke out into raucus laughter when he did, and I was informed by Stephanie post-event that he was beavering away in the kitchen as we spoke, and she commented a pie recepie would likely be presented to QF within the fortnight.

If there isn't a plaque next to these pies with Awilcockson's name on it when they join the menu rotation - I think a copyright or moral rights claim might be in order ;)

Quoting this for posterity ;)
 
Quoting this for posterity ;)

In the mid 90's one of life's pleasures was settling in the lounge with a couple of little pies with red sauce, plus a glass of champagne. I still remember how good it was. Comfort food Australian style!
Will have to shout you a glass of wine next time I see you as a big thanks for Bringing Back the Pies.
 
Will have to shout you a glass of wine next time I see you as a big thanks for Bringing Back the Pies.

Let's not get ahead of ourselves, let's wait until they actually make comeback first :)

But I'll definitely take you up on that offer.
 
Let's not get ahead of ourselves, let's wait until they actually make comeback first :)

But I'll definitely take you up on that offer.

Didn't someone say Neil was in the kitchen cooking up a storm yesterday right after your comments???
And here I was hoping they'd be available this weekend for me while I'm off on another of my Outback photography sessions..
I can see the re-introduction photos now - pies in the outback, up in NQ, down in Tassie - there's no destination in Australia that isn't right for a pie!
 
thinking about the issue of keeping people on QF. One of my disincentives to flying QF is the snack/refreshment meal. Being expected to pay 30 to 50 percent more for an included joke meal really turns me off. Much more that the removal of banned benefit. Not strictly a QFF issue but impacting on loyalty; was this aspect discussed as an issue. Was there any suggestion of tweaking these less than desirable meals.

Thanks, and I hope so too.

And CoverItLive was due to an issue with not understanding how it worked, and a poor user interface on their part. The system was scheduled to stream any tweets under the hashtag, and was assigned a scheduled start time. However, you still needed to login manually and kick it off - rather than it just automatically starting at the designated hour.

I was surprised with the news you were doing interviews. I thought the Sydney thing was all good.

Coveritlive sounds like a learning experience for next time. I wasn't sure if work would block the direct hashtag feed, but luckily it didn't. Again magnificent job keeping us informed.
 
Thanks for the summary thewinchester and though we have a slight disagreement regarding ATA ;) I am sure this issue will still linger on for a while and hold its place for many debates to come.

Now we know one needs at least 2,700 SC with QF, what are the best ASA runs to achieve this? 13.5 x CBR-SYD-HBA returns? ;) :shock:
 
Didn't realise anyone took so many photos of the lounge...that should generate a fair few views on your flickr thewinchester. Somewhat takes away the mystery that has always surrounded it though. :P

Cheers,
- Febs.
 
[/B]Finally - Lindsay Wilson - we all wanted you to know you were front of all of our minds throughout :)
Sorry I had missed this when you posted it initially and only picked it up when I read thewinchesters' post. I can't be sure I know what you mean, but I'm sure I was in drewbles mind a couple of times before the event.

I'm rapt to see the AFF16 enjoyed themselves and passed on some excellent feedback to QFF to mull over - and I'm sure we'll see the fruits of that labour in the not-to-distant future.
 
Didn't realise anyone took so many photos of the lounge...that should generate a fair few views on your flickr thewinchester. Somewhat takes away the mystery that has always surrounded it though. :P
It's funny you mention views and numbers, because I put together a quick summary this morning for Red Roo to quantify the impact of livestream.

The executive summary is that despite being a niche topic, people were interested, engaged, and want to know more. It reinforces my view that customers and frequent flyers are already using social media, and are ready and willing for the airlines to engage with them by this medium.

Proceed past this point if you, like me, are a data nerd or just love numbers and stats. You have been warned.

Photos: On the photos side for yesterday alone, four of the top 10 were related to the lunch, total views hit 1,796 (biggest day on record), and 1,218 of these being event related. Today, with all the photos uploaded related to the lunch and CL taking up the top 13.

Total views as of 2300 AWST is just shy of 1,600 (2nd biggest day on record). Top referrers to the mages were FlickR (direct traffic), links via AFF, and then the twitter URL shortener.

Back on the twitter side, here's the key numbers as of Midnight last night:

Total tweets on #qfflunch tag: 103
Tweets: 99.03%
Retweets: 0.97% (note: measures traditional retweets only, not use of RT tag or where posts quote the original text)
Top words (exc. hashtag and carrier acronyms): P1, Perry (as in Neil), flyers, members, heavy.
Replies: Conversations generated 12 replies during and related directly to the event, including a large number of others related to the event in general and post-event tweets/pictures.

Popularity: Tag was noticed as being popular to point where some twitter hashtag spammers attempted to hijack the feed and post links to junk online. Mercifully their impact was zero.

Geographics/Demographics: Users interested were spread globally, majority in Australia, followed by interest in US and UK.

Followers: Planned tweeting for this event caused a spike of 24 new followers in a day whose profiles indicate direct interest in travel and aviation matters. Included in these new followers was even a member of the Canberra press gallery. I'm already followed by a number of people heavily interested in airline matters and loyalty, as well as journalists in Aviation circles (working for Reed Business Information - Flightglobal, and McGraw Hill), however none of these look much at loyalty issues and time zone would have meant the majority of these might not yet have got to the tweets at the time of writing.

Reputation scoring: At the moment, Klout (http://klout.com) is my primary measurement of social media effectiveness (Klout | The Standard for Influence). Yesterday's tweeting and sharing led to a 1pt increase in Klout score. Most gains were made in the true reach score (number of ppl you influence), up 8pts to 304 (was 3pts to 299 on original email, recalculated to account for traffic after midday AWST yesterday). Amplification and network impact scores held steady.

Overview dashboard of the numbers, including top tweeters can be found using The Archivist:
thewinchesterau's Archive on #qfflunch Containing 103 Tweets
 
^^^^^^ Wow- that is an entirely new language- I understood the first paragraph!

Thanks for the rest- brought home to me how much information can be gleaned from social media.
 
^^^^^^ Wow- that is an entirely new language- I understood the first paragraph!

Thanks for the rest- brought home to me how much information can be gleaned from social media.
+1. He lost me at some point early on :o, me bring the IT and tweet guru that I am :p

drewbles would gave scored high on the number of texts and telephone calls within 24 hours; whilst simongr, and drewbles scored on FB posts :D
 
Thanks to the AFF team.Really informative coverage.I even looked at twitter!
And thanks to QFF and Red Roo for the event even though I was unable to go and now am :mrgreen:
 
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