Denali
Senior Member
- Joined
- Sep 17, 2012
- Posts
- 6,010
I disagree. Some businesses need to remember who is keeping them in business and perform better. Refunds, once acknowledged, should be instantaneous.
But they cant be instantaneous. You need someone with the authority and access code to press the buttons.
Even if I refund $ back to someones credit card, I need them to give me the credit card details over the phone because we dont write down/store the persons credit card number.
You cant entrust all staff with the refund password for the EFTPOS machine because otherwise, youre at risk of someone giving themselves $$$$ in refunds and catching a flight the next morning out of the country.
I do agree it shouldnt have to take 2, 3 weeks to a refund.
Edit: I think its Coles. If you complain about a product purchase, they send you a $5, $10 ect Coles gift card.