My God. Telstra rant coming up.
When I go o/s I generally don't like getting a foreign SIM in my phone, as I like people (esp clients) to be able to reach me easily. I usually make do with hotel and cafe wifi. Occasionally I purchase a Telstra data pack, especially when its a business trip.
Went into their web site just now and after a bit of dicking around, I see that 'Data packs' - which used to last a month or more, if you chose, are now 'day passes' for $10/day (for small business account).
I want the service for a few days while I'm in Greece, then stop; I don't get back for a couple of weeks after that. Couldn't see how to get it off the web, so I poured a stiff G&T and called.
I gather (from the usual heavily accented, over-eager to please call centre):
* They cannot set a Day Pass to activate into the future, and turn off at some other future date. It activates as soon as the phone detects that I'm overseas, and lasts until I get home. If I don't want to pay $10/day until the start point. then I can't use my phone
at all off flight mode.
* Also -
here's a nice little earner - it aromatically re-activates the next time you (or the phone) is overseas, without you asking.
She directed me to the web site so I could start it when I'm overseas. Apparently the way to find something is to log into your account, and then search on: international roaming Nil results! (not kidding .. I was logged in at 'Your Telstra Tools' and it couldn't find international roaming.)
So she says to search on day pass Same result. She could not direct me via the menu.
She suggests I call again when I'm overseas to activate it then. Right. So I make a call from overseas, waiting Telstra's long wait time, to activate a service where I pay $10/day to save on calls.
Riiiight ...
Hopeless.