She apologised and said she would get onto it. Early April I sent a polite email. Mid April I sent a Did you see this? Then I phoned twice and left messages. Then I sent another email. I have had no answers to my emails or phonecalls since 14 March and the refund hasn’t turned up,
IMO this a good example of the Ferrari factor ; the Sydney person has probably tried to get something done by the UK office and failed.
I agree ,Escalate..( but don't cancel.. SS are great once at sea.)
Make a formal complaint to an au regulator... AND THEN… join the Silversea list on cruise Critic and spell it all out in dispassionate detail.
Hit facebook , hit them everywhere, squeaky wheels receive grease, maybe even compensation…..
Stuffing you around costs them little.. 2 bookings is neither here nor there… hitting their public perception button will hurt and will likely get results. Tell the world .
I guess I should also say that (IMO of course) there is no value in booking direct.
The agents fees are built into the price anyway and a decent agent really has some clout .