The totally off-topic thread

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Good businesses aren't dictated to by accountants - all accountants can do is provide information and analysis of the business. They set targets for the business with reference to strategic targets set by the Board or leadership team. Th problem with accountants' input is that it is based in provable fact. If you want profit to grow by $5M then reducing spend on utilities by $5M will achieve that. Conversely saying that improving employee morale by 2 - 3% will lead to reduced employee turnover and savings of the same amount is very hard to hang your hat on.

You know what would make business' performance improve without having to resort to asking the CFO where can we save? Try some of these:

- Marketing plans that have a tangible and measurable improvement on sales in the face of a declining market
- Product development and innovation that persuade the consumers to buy your product at a premium over competitors
- Operational efficiency improvements that truly deliver better margins, quicker customer response times
- Flexible long term planning that allows the business to grow and shrink with little impact on the workforce so that it is more nimble and able to adapt

If that's too hard for the great minds of engineers, marketers, planners and designers then I am afraid they will have to resort to cost control measures.

Go back to the single olive debate on AA - what if instead of asking "where can we cut costs?" someone had said "where can we reliably add value to make our product a better selling proposition" there wouldn't be many accountants saying not to do that.

Great points Simon. One of my pet peeves at the moment is this concept of KPI's, Dashboard reports - the ole "keep it simple, cause we're far too busy and important to understand anything at anything beyond a superficial level"..Obviously money is a simple stat, however there are a lot of tangible benefits that money cannot (or rather we haven't figured out a reliabel way to measure) yet.

So lets not have to think too much and keep it simple.
 
That to a certain extent is the failure in the accountants and analysts to be able to understand the business and work out what the real levers are. Too much focus is on how we have performed rather than what will enable us to achieve. You can have simple and dashboards and KPIs but they need to be the right ones. One stat I love and hate is the Happy Meal stat at Macdonalds - they key way that they measure performance is on the number of happy meals sold - that will immediately give an insight into the overall historical performance and shows a great understanding of what drives the business performance - what it doesn't tell is what that figure will be next week.

This is why ever since I started as an accountant I have always made sure I understand what the business is about - walk the factory, meet people in the stores, listen to customer calls, visit [insert business operations here] - let the business tell you its story and then you can help the business measure itself.
 
That to a certain extent is the failure in the accountants and analysts to be able to understand the business and work out what the real levers are. Too much focus is on how we have performed rather than what will enable us to achieve. You can have simple and dashboards and KPIs but they need to be the right ones. One stat I love and hate is the Happy Meal stat at Macdonalds - they key way that they measure performance is on the number of happy meals sold - that will immediately give an insight into the overall historical performance and shows a great understanding of what drives the business performance - what it doesn't tell is what that figure will be next week.

Nor does it tell you the quality of said meals delivered, and whether the customer was actually satisfied about it.

This is why ever since I started as an accountant I have always made sure I understand what the business is about - walk the factory, meet people in the stores, listen to customer calls, visit [insert business operations here] - let the business tell you its story and then you can help the business measure itself.

Despite the marketing made of CPA's - You are an exception to the rule, from my experience at least.
 
Flashware, I said that as a statement (thus the !), not as a question. I need to hear from you first with a little more flesh around the bare bones comment above...you know I am willing to help...always have been, always will.
 
Getting pretty annoyed at the hotel wifi, I can't get MBAir to connect. It won't even ask me for the password, just self assigns an IP and falls over. Argh! At least iPad is working.
 
What a total waste of time.

Time for me to get out....

The new mantra where I worked was "if it can't be measured it can't be managed". I used to ask people who said that "how do you measure creativity?", "how do you measure someone thinking", "...planning" "...managing". I just got exasperated and confused looks.
 
I am not an accountant but I like to manage the business on different levels.

Maybe it is the control freak coming out in me.

I measure staff performance based on hourly sales GP as an average for the day and also average GP per sale.

I report the daily sales staff performance to them every day so they know how they are going and how they are going at making there sales target.

It sounds really controlling but when the staff member stuffs up there figures(On purpose) and you tell them that they are no where near there budget and then you get low moral and a bad attitude as well.

I had one staff member tell me that I could not achieve the figures that I was asking for and I achieved 50% over the target that I set them.

I said to one of my staff member if he added and extra few dollars to every sale they would have achieved the target GP and made has commission payment.
 
The new mantra where I worked was "if it can't be measured it can't be managed". I used to ask people who said that "how do you measure creativity?", "how do you measure someone thinking", "...planning" "...managing". I just got exasperated and confused looks.

The mantra has a place, but when it becomes an absolute then you're in a fit of trouble. Measurements are meant to assist holistic decision making; it's not meant to replace them. And of course, measuring for the sake of measuring is ridiculous.

There are certainly things you can't measure that are important. The narrow minded ones conceive these as being unimportant or immaterial since you can't measure them. The broad minded ones just accept the fact and find creative ways to account for them (alongside everything else that can be measured).

Obviously your management was far from holistic thinking. Did they ever teach that at the schools that they went to?
 
The mantra has a place, but when it becomes an absolute then you're in a fit of trouble. Measurements are meant to assist holistic decision making; it's not meant to replace them. And of course, measuring for the sake of measuring is ridiculous.

There are certainly things you can't measure that are important. The narrow minded ones conceive these as being unimportant or immaterial since you can't measure them. The broad minded ones just accept the fact and find creative ways to account for them (alongside everything else that can be measured).

Obviously your management was far from holistic thinking. Did they ever teach that at the schools that they went to?

very true, We have had stock issues in the last few months so it has been a challenge getting stock and it has impacted staff results so I have not had the big talks about not achieving sales budgets but I have been talking about getting average GP up on every sale and make them all count. If we sell and extra $30 worth of accessories per sale and we do 70 sales per month it means an extra $2100 per month turnover and a good bit of extra GP.
 
The new mantra where I worked was "if it can't be measured it can't be managed". I used to ask people who said that "how do you measure creativity?", "how do you measure someone thinking", "...planning" "...managing". I just got exasperated and confused looks.
I was never interested in management but back in the early 90's I did some management and one thing is for sure and certain.

A good manager knows whether an employee performs or not. You also know if an employee has what it takes to achieve.

Do KPIs cloud the issue? I think they achieve nothing when they can be tailored to make someone look good when in fact they are hopeless....
 
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I hate packing, as much as I am looking forward to getting back to MEL I am really struggling with getting everything packed. Especially when there is so much good reading here. ;)
 
Remind me .....what happened to that firm called Arthur Andersen?
Also I remember a partner at Arthur Young telling me "you don't get much for $5,000" in 1973. I enjoyed sacking them!
In all professions we have weak links and I feel I have dealt with many who must have cheated to have qualified in either of CA and / or CPA exams.
 
Remind me .....what happened to that firm called Arthur Andersen?
Also I remember a partner at Arthur Young telling me "you don't get much for $5,000" in 1973. I enjoyed sacking them!
In all professions we have weak links and I feel I have dealt with many who must have cheated to have qualified in either of CA and / or CPA exams.

A bit like Dr Patel....& countless others!
 
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