thewinchester
Established Member
- Joined
- Oct 3, 2006
- Posts
- 1,771
BigW have the iPad2 Wifi 16Gb running at AUD399 as of today, but I'm in two minds if an AUD379 baseline price is going to be a reality.
There's not a big reason why most regular Australians would want the iPad3 in current release, save for a little more memory and a slightly beefed up graphics processor, and that's taking into account the greatly improved camera. The iPad2 is still more than serviceable device, and you'll have access to all the high-speed 3G networks in Australia and abroad with the relevant model.
On my reckoning, you'll be seeing iPad2's in the market for quite some time yet.
I know your pain. Half the problem is telco staff aren't trained enough to see problems through (ask once philosophy), which as a consequence results in unnecessary frustration and poor service outcomes for the customer.
I find this method is the best for getting your problems resolved:
- Research exactly what you want/need first. Writing down the names of the products and/or options you want will make things easier.
- Don't transact complex or detailed matters by phone - always do it at the biggest shopfront for the company that's conveniently located.
- When entering the store, aim for Managers to handle your transaction. Failing that, your next best step down the rung is a young female (21-30) with little makeup and pride in her appearance (she's generally switched on and a go-getter).
- Use your previous list as a working sheet for exactly what you need done. If the staff member diverts away from these items, bring them swiftly back on track in case things get lost or missed.
- If there is something that requires outside support (phone call to an Operations or Helpdesk group), make sure your staff member records in a relevant system whom he spoke to and what the outcomes of the call were.
- If the issue can't be resolved in that call, get a reference number as well as direct contact details of how you can follow up on it.
- Review your list with the staff member at the end, to make sure exactly everything you need has been taken care of.
- Make sure that for things that haven't been completed in store during that visit, get reference numbers and contact details to follow up, as well as agreement on when they will be resolved.
- Hold them to it.
With Telstra, they now also publish the details for each store's area manager on their website (see Store Locator - Telstra and example at Joondalup Telstra Store - Store Locator - Telstra). If you don't have your issues promptly resolved or they don't meet their commitments, get onto the area manager straight away and keep staff accountable.
Can't survive a few minutes without it?
