Tiger Airways: ‘Air Ways’ TV series premieres on Channel 7 on Tuesday, 14 July

[Postcode]

Yep. The real Kath and Kim are fictional characters and would be seen nowhere else but on your TV. Or a TT check in counter.

 

[Skoogle]

On tonights show distressed pax baggage did not show up, but reveled somehow left in Canberra.
Angry pax had spent 2+2 hours on phone that did not answer - a familiar story.

My question would be if you complained to Insurance Council of Australia or whatever body, might there be a sanction - systemic abuse = pull their insurance - which in turn=cancellation of flying permits. An angle competititors might want to push. While airlines are keen to remind you of the fine print, that are not pointing out their obligations.

I was also wondering about the insurance angle, but slightly differently.

The Tiger staff member seemed to dismiss their role by saying something like the customer had to deal with the insurance company.

But how does that work if you are buying insurance from Tiger?

 

[jsd]

I was also wondering about the insurance angle, but slightly differently.

The Tiger staff member seemed to dismiss their role by saying something like the customer had to deal with the insurance company.

But how does that work if you are buying insurance from Tiger?

"Well you lost her bag so you bloody well god damm find it"

That gave me a chuckle, but I think that Tiger Puurtection is an AIG Product, therefore AIG is responsible for providing the product sold even though Tiger sold it.

 

[Flashback]

"Well you lost her bag so you bloody well god damm find it"

That gave me a chuckle, but I think that Tiger Puurtection is an AIG Product, therefore AIG is responsible for providing the product sold even though Tiger sold it.

I guess you think of it like... if Flight Centre sells Covermore Insurance ; you don't go to FC to claim, but Covermore.

 

[jsd]

I guess you think of it like... if Flight Centre sells Covermore Insurance ; you don't go to FC to claim, but Covermore.

Spot on, i was trying to think of an example to post but you beat me to it

 

[notzac]

I was channel surfing trying to find something watchable when I landed on the mother/daughter pair with their luggage woes tonight and started watching. I thought I was watching Kath and Kim.

This comparison assisted by the "aussie battler" accent and the fact her name was Shereen.

That show is like a train wreck..

 

[samh004]

Forgot it was on too. A very boring TV night for me

 

[Must...Fly!]

lol, this show is a joke

every bogan and their partner/daughter/son in tow screaming because for $20 they want the flexibility and service of qantas

 

[anat0l]

they want the flexibility and service of qantas

Some people might laugh and throw rotten tomatoes at you for spouting that supposed oxymoron.


It's amazing how people who have never flown before because of the cost of flying who now can and want to fly due to reduced / low cost carriage are suddenly well learned about flying and the airline business?

Or is it that the airline business has failed to adapt sufficiently for the new age of flying public and flying is suddenly as complicated as applying for a home loan?

In any case, there needs to be education on both sides of the fence. The shout-off freak shows brought about by ill-minded ignorami called amateur passengers is getting to the break point of embarrassing. But I think airlines still have a big part to play in the solution too.

I'm not willing to think there will be university courses called "Commercial Air Carriage 101", or getting a right-to-fly license (viz. a right-to-drive (drivers) license).

 

[serfty]

I was channel surfing trying to find something watchable when I landed on the mother/daughter pair with their luggage woes tonight and started watching. I thought I was watching Kath and Kim. ...

Yep. The real Kath and Kim are fictional characters and would be seen nowhere else but on your TV. Or a TT check in counter.

Actually, more like a QP near you ...

 

[yo yo ma]

That show is like a train wreck..

Very true... and I can't look away!

 

[Dee Thom]

Very true... and I can't look away!

Just five minutes, and I was on Pay T.V. watching Julia Roberts in "Pellican Brief", Ahhhhhhhhhhhhhhh that's better......................

Cheers Dee

 

[zig]

Forgot it was on too.

Likewise, but have just watched it online at 7plus (sad, I know, but there is something macabrely fascinating about this show)

 

[Saab34]

Seems like it will be on for a long time. Was the top rating show last night around the country. Quite a wide audience too, 1.4m people on average watched last night and the show peaks at 1.8m-2m.

 

[Fifa]

I wonder how much the hotel would have cost for the lady whose husband and kids checked in in time, but she was late therefore forcing her to catch a flight the next day?

It would probably have cost less to book on another airline the same day rather than pay the Tiger rebooking fee, hotel and associated $$$!

 

[Must...Fly!]

Not the only one who thought about that Fifa.

 

[MEL_Traveller]

And for all those that were interested in the story of the girl auditioning... interesting results if you google New York Film Academy. Some reviews are good, some very critical.

 

[Mrmaxwell]

Just watched episode 2...first time I've watched!!!

- Two mins in and I must be watching Australian Idol: girl singing...people clapping...mum crying - where is Andrew G?
- Dad running late trying to check in...mum parking the car...Tiger check in chick "You are 1 person short...where is she? Where is she? I can't check her in unless I can see her" in that classic Aussie customer service tone that only 21yo Australian females possess shudder
- Sheree arrives in MEL but her luggage doesn't...Tiger rep gives her a card with the customer service 'numbaaa' to make an insurance claim! I love it...as soon as luggage is reported missing it's assumed LOST! Awesome...and you pay $20 baggage fee for the experience

5 mins in and this train wreck is off and running...must look away....mustttt

 

[odysseus]

Couldn't believe next week's ad: one of last season's regulars returns and she's back to her old tactics. Deny everything, argue with the customer and when they get annoyed enough, tell them you'll call the police if they continue...

Who knew that Tiger's costs had been pared so much they couldn't afford customer service training for their staff

 

[odysseus]

Sheree arrives in MEL but her luggage doesn't...Tiger rep gives her a card with the customer service 'numbaaa' to make an insurance claim! I love it...as soon as luggage is reported missing it's assumed LOST! Awesome...and you pay $20 baggage fee for the experience

Funny that. The insurance company is expected to do something for their money and deal with and compensate the customer. OTOH, one wonders what Tiger thinks you're paying them money for?

They certainly didn't seem happy to deal with the problem they created themselves. Getting them to own their problem is an exercise in itself, hence why customers need to get desperate as it's apparently the only way to 'provoke' a response from them. Polite requests tend to get deflected.