Hope the cat is well behaved! Along with the cream couch story we once bought a jacquard couch for the family room. It looked like it had a fabric flaw so there was a lot of to and fro with Myer (where were bought it) and eventually (after maybe 12 months) they said they would replace it with a different pattern. One of our cats had taken to sharpening his claws on the top of the couch so I had to go along and snip off all the offending threads that had been pulled and there were many.
Funnily, about 3 weeks later we saw the couch on the floor at the local Myer store with a 'Sold' sticker on it!
Poor Lola! Perhaps you need to get her a chair.