Card arrived today, just over three months after applying for it. Rang the call centre in Mumbai or wherever to activate it. Gave them my QFF number to link the card and hit the first problem: Apparently my QFF Account is in the name of William J Fysh, not William Fysh according to them. They then told me I would have to ring QFF and change my account name to William J Fysh. WTF? My QFF account, Jetstar Platinum Card and Macquarie Platinum card are all in the name William Fysh. So I politely suggest they change their records to align with everything else. After checking with her supervisor, I'm told they can do that once I send them a copy of my passport. Hang on, I say, you have all my details, I am an existing Platinum customer and you have already performed credit checks on me so why do you need my passport to remove my middle initial from my account name?
I thought I had better check that what they have given me accords with the offer I signed up for. I then find out that I am not going to receive the 30k bonus points as they reckon I didn't apply for that offer. I don't think I could be bothered rooting around and trying to locate the screenshot from the application, I think I'll just tell them to keep their card and can my Macquarie card as well.
