I know many of you are keen to hear about changes we’re making to Qantas Frequent Flyer since we sought feedback from you. As a small gesture of thanks to the Australian Frequent Flyer community, we’d like you to be amongst the first to know about these changes in advance of an email later today.
Key Program ChangesIncreased Cabin bonuses on all earning fares on Qantas and Jetstar from 17 May 2011.
· Premium Economy: 10% to 25%
· Business: 25% to 50%
· First: 50% to 100%
Increased Status bonuses for Silver and Gold Qantas Frequent Flyers on Qantas and Jetstar from 17 May 2011.
· Silver: 25% to 50%
· Gold: 50% to 75%
More options to earn points and Status credits on Jetstar fares from 17 May 2011.
Improved upgrade request and notification process planned for late 2011, including SMS confirmation
Platinum One - additional benefits for our most frequent flyers from 3600 status credits and beyond.
Changed Loyalty bonus from December 2011 – a Loyalty bonus of 8000 points for every 500 Status credits earned within a membership year up to 4 per year.
These changes are specifically designed to reward our Frequent
Flyers. As you are aware, we have made recent significant investments in our lounges and check-in on the ground. In the air, we recently introduced our first AVOD equipped 737-800 on the Domestic network. These aircraft will replace 737-400s. Internationally, A380 standard product will be launched on the 747-400 later this year. We are also working on improving the delivery of the basics, to provide you with a better experience with us.
In terms of other changes, there is an increase in points required to pay for surcharges, fees and taxes on eligible Australia and New Zealand Domestic Classic Awards from 3,000 points to 4,500 points per segment, due to jet fuel prices. We are also announcing plans to create a new alliance with Optus to provide you with new opportunities to earn points, which will be launched later this year. For those of you passionate about food and wine, we are also launching epiQure by Qantas Frequent Flyer, a new online community for Members on food and wine.
Thanks for flying with us and for your input and energy in providing us with your thoughts and ideas. No doubt, you will have plenty to share with us in response to this, and we look forward to your feedback.