anat0l
Enthusiast
- Joined
- Dec 30, 2006
- Posts
- 11,669
Had the following reservation held yesterday and just tried to ticket- they advised that is over the milage going to AMS and cancelled the whole booking!! grrrrr
BNE-HKG-AMS|STOP|AMS-LGW~LHR-DFW-LAX|Destination|LAX-HKG-BNE
No other flights to get across the Atlantic at that time....
What am I missing?
Just checked the PNR and all the flights are gone
First up, just because you are able to put something on hold does not mean you will be able to ticket it later. When a booking is put on hold, it is not necessarily validated then (let alone sent to rates desk). Since US DM manually checks and prices most of the time, one agent which may give you something of a gift may not be so for the next agent.
This is why if an agent is willing to do something for you that definitely looks out of the ordinary, ticket immediately.
I wouldn't always trust that the reason given by the agent is correct. The only thing that is correct when they object is that they are having a problem and cannot continue. The reason they give has only a chance of being the correct one.
In itself, BNE-HKG-AMS obviously doesn't break the MPM. What is more surprising is allowing the itinerary all the way to LAX and back through the Pacific, which breaks at least one rule. On top of that, since LAX is closer to BNE than AMS, AMS would be the destination and LAX is the stopover ("works" as well since LAX is an AA hub). Practically this makes little difference; checking the MPM compliance on AMS back to BNE via your routing, it still comes under according to the Atlantic+Pacific indicator (about 700 mi off the 25M figure); that said, I wonder if they were using the correct indicator.
On the other hand, if AMS were truly the stopover and LAX the destination, then the routing BNE to LAX via AMS will be well and truly over the MPM+25 for BNE-LAX.