Velocity/Virgin websites are RUBBISH

[pauly7]

But no apology? You can just imagine the conversation in the break room "This idiot customer booked his return leg before the outbound", oh and how they laughed !!!!

I'm not sure they even have a break room in whatever overseas country they stuff their call centre in

But seriously - no they didn't really apologise - they acknowledged the fault and corrected it.

The only time I have had a true apology from Virgin was when one of their shop and don't earn reps accused me of lying in an email. Big mistake.... That got elevated very quickly and an apology was most certainly squeezed out of them for that one!

 

[Plutonus]

Has anyone else noticed the modify search button now takes you to a separate page which has cleared your search criteria so you need to reenter it. Frustrating.

 

[dandandan]

Sure have, very frustrating I agree.

Has anyone else noticed the modify search button now takes you to a separate page which has cleared your search criteria so you need to reenter it. Frustrating.

 

[bullerdude]

Has anyone else noticed the modify search button now takes you to a separate page which has cleared your search criteria so you need to reenter it. Frustrating.

Yes I have, so damm annoying...

I have sent VFF feedback last week.

 

[kevrosmith]

Has anyone else noticed the modify search button now takes you to a separate page which has cleared your search criteria so you need to reenter it. Frustrating.

I've worked that if you want to make a change, it's easier to click the Virgin Australia logo in the top left corner, and it takes you back to the front screen, but at least some the search details are retained...

 

[Bofter]

I have a new problem with the website - newly created, not newly discovered. This problem did not exist a month or two ago when I last looked in this area of the website.

When I go from the VA website into manage my bookings using my VFF number I see five bookings with no option to see my further 11 forward bookings.
On the VFF website I can see all 16 forward bookings, and even a few past bookings.

I hope that the web designers for VA didn't imagine that no VA flyers would ever want more than five bookings on their airline!

Another, related and worse, problem seems to have resolved itself. There was a time yesterday when in Firefox if I entered a booking reference from the homepage it took my to the booking list (of five) such that I couldn't actually access any other bookings. This worked however in IE. Today in Firefox this seems to also work.

 

[clarkkent]

Does mobile check-in no longer have the option to find your booking by Velocity number? I have to go via manage bookings?! Mobile check-in's integration with the Velocity system was better than the main website, which could never find my booking, yet apparently now it has somehow fallen behind (at least as viewed tonight on my Android phone).

 

[Gold Member]

Apparently last night's outage 10pm-6am was for an upgrade of their IT systems including an Optus link. Doesn't seem that much better this morning :shock:

 

[Fruitcake]

Does VA earn Qantas points on their Optus bill?

 

[clarkkent]

Does mobile check-in no longer have the option to find your booking by Velocity number? I have to go via manage bookings?! Mobile check-in's integration with the Velocity system was better than the main website, which could never find my booking, yet apparently now it has somehow fallen behind (at least as viewed tonight on my Android phone).

Seems twas just a blip, back to normal on the weekend.

 

[QF WP]

Yes, they are still rubbish. Have a booking tomorrow morning BNE/MEL and wondered why they hadn't sent me an email reminder (whereas QF had sent me one for my return flight). Go and log in yes, the booking is there under "MY Bookongs". Click on the reservation number link, but it pushed me back to the "Find Reservation (via reloc OR QFF number" screen. GREAT . So I log in via the reloc and it says "Cannot locate reservation" :evil:. That doesn't instil me with any confidence and a fleeting thought passed my mind - have they cancelled the booking? Finally use my VFF number and name, and it shows up - but I can't make any seating changes via this screen (thankfully I have a decent seat pre-allocated, I'd hate to be of lesser status and trying to do do online check-in).

Another reason I don't online check-in until I am leaving home or work (usually 1.5 hours before flight); so I have the flexibility to change.

Second time around (just now) the link works . No consistency....but at least it worked

 

[Deleted member 29185]

it pushed me back to the "Find Reservation (via reloc OR QFF number" screen. GREAT .

Maybe the issue was that you were using your QFF number!

 

[blackcat20]

Yes, they are still rubbish. Have a booking tomorrow morning BNE/MEL and wondered why they hadn't sent me an email reminder (whereas QF had sent me one for my return flight). Go and log in yes, the booking is there under "MY Bookongs". Click on the reservation number link, but it pushed me back to the "Find Reservation (via reloc OR QFF number" screen. GREAT . So I log in via the reloc and it says "Cannot locate reservation" :evil:. That doesn't instil me with any confidence and a fleeting thought passed my mind - have they cancelled the booking? Finally use my VFF number and name, and it shows up - but I can't make any seating changes via this screen (thankfully I have a decent seat pre-allocated, I'd hate to be of lesser status and trying to do do online check-in).

Another reason I don't online check-in until I am leaving home or work (usually 1.5 hours before flight); so I have the flexibility to change.

Second time around (just now) the link works . No consistency....but at least it worked

I also find you get bounced around a few times before it finds your booking. It's painful.

 

[bullerdude]

Website has been playing up for me too over the last few days and not finding booking until the 3rd or 4th attempt.

 

[Denali]

Ive been trying to book tickets, I select my flights and then get a "Price no longer available" error message so I gave up and just booked AirNZ J for August and we get a 777 seat so no complains about that.

 

[Quickstatus]

I rang Velocity platinum about a booking LAX-SYD

I told them that I wished i did not have to ring them for simple things like seat selection but I had to as the website has glitches that prevented me from doing so.

They did confirm that there were glitches and they had IT people on it but that has been the case for some time now.

VA is aware of it but I guess perhaps its a legacy of their previous el-cheapo life. Maybe still is.....

 

[markis10]

Yes, they are still rubbish. Have a booking tomorrow morning BNE/MEL and wondered why they hadn't sent me an email reminder (whereas QF had sent me one for my return flight). Go and log in yes, the booking is there under "MY Bookongs". Click on the reservation number link, but it pushed me back to the "Find Reservation (via reloc OR QFF number" screen. GREAT . So I log in via the reloc and it says "Cannot locate reservation" :evil:. That doesn't instil me with any confidence and a fleeting thought passed my mind - have they cancelled the booking? Finally use my VFF number and name, and it shows up - but I can't make any seating changes via this screen (thankfully I have a decent seat pre-allocated, I'd hate to be of lesser status and trying to do do online check-in).

Another reason I don't online check-in until I am leaving home or work (usually 1.5 hours before flight); so I have the flexibility to change.

Second time around (just now) the link works . No consistency....but at least it worked

You need to take your neighbours at work out for a coffee on the condition they explain to you what a Bookong is :shock:

 

[JennyH]

So now if you upgrade to business - no online or mobile check in. Call centre said they were working on it along with "a few other problems".......

 

[Fruitcake]

I think they are fiddling with something - sometime in the past couple of days a non-functional "my account" tab has appeared when retrieving bookings using Velocity number.

Perhaps it's another step toward the single-sign-on system for Velocity and VA - implemented by VA's tried and tested "development on the production server" system.

 

[bullerdude]

I think they are fiddling with something - sometime in the past couple of days a non-functional "my account" tab has appeared when retrieving bookings using Velocity number.

Perhaps it's another step toward the single-sign-on system for Velocity and VA - implemented by VA's tried and tested "development on the production server" system.

I just saw this...... very very amateurish and quite frankly unprofessional for an airline.