Velocity/Virgin websites are RUBBISH

[williamsf1]

Appears you can now " pay with points" in the normal booking site , a tab appears at the top ( and I was not logged into account)

 

[bullerdude]

Update: Wow VA this is incompetence to a new level

On the payment page the selected payment options refuses to show up - i.e. I cannot pay....

 

[williamsf1]

The most notable change I can see is that economy and business fares are now displayed together when searching for bookings - there is no longer a drop down on the home page to choose econ, prem or bus.

But... business saver has vanished from the IBE and the fares overview page. Make it cleaner but I hope it wasn't a devious way to raise all the prices.

It appears also that D/I class will now earn 2 points per mile ... up from 1.5 for International

 

[eastwest101]

The most notable change I can see is that economy and business fares are now displayed together when searching for bookings - there is no longer a drop down on the home page to choose econ, prem or bus.

But... business saver has vanished from the IBE and the fares overview page. Make it cleaner but I hope it wasn't a devious way to raise all the prices.

Correct. Business Saver now appears to be extinct, probably a good move to display business fares as well as flexi and saver lites etc but at those prices I can't see them being rushed off their feet with J class passengers. Y fares look to be normal.

 

[Plutonus]

Interesting... I can see the old business saver fares pop up though. They must have decided to price purely on popularity instead of two different fare conditions.

Also fare conditions page allows refunds if you check in but do not fly (in business). New?

 

[williamsf1]

Correct. Business Saver now appears to be extinct, probably a good move to display business fares as well as flexi and saver lites etc but at those prices I can't see them being rushed off their feet with J class passengers. Y fares look to be normal.

Looks like they have done a Qantas.com and combined all the business family under 1 banner ... Business saver D/I class appears to still be available to be selected ( but not obvious unless you look at the rules)

 

[bullerdude]

Yeah you guys seem to be correct - all 4 business bookings classes still exist so initially you will see the 'business saver' price for a ticket and then when thats sold out the price will just jump up a bit.

I think it would be good if they make the Flexi column Grey just to break up all the red.

 

[Reggie]

Does anyone know where I can add my FF number to my booking (made by someone else). I have looked everywhere. There is a section called update details (or something similar) however it says I need to ring up.

Is there much difference in crediting a discount flight to VA or Etihad?

 

[williamsf1]

Does anyone know where I can add my FF number to my booking (made by someone else). I have looked everywhere. There is a section called update details (or something similar) however it says I need to ring up.

Is there much difference in crediting a discount flight to VA or Etihad?

You should be able to add it via manage my booking if you have the booking reference and last name


as for adding to Velocity or EY .. is it domestic or international ? do you have status with either? what is the route and fare class ?

 

[Reggie]

You should be able to add it via manage my booking if you have the booking reference and last name


as for adding to Velocity or EY .. is it domestic or international ? do you have status with either? what is the route and fare class ?

I tried MMB with the reference and last name.

I'm flying PHE-PER in discount Y. I have gold with etihad and about to loose gold with Virgin, so will be silver by then.

 

[williamsf1]

I tried MMB with the reference and last name.

I'm flying PHE-PER in discount Y. I have gold with etihad and about to loose gold with Virgin, so will be silver by then.

if you credit to VA you will earn 5 x the $$$ paid + 50% status bonus for silver .......... EY will be 0.5 x miles + 50% EY gold bonus ....

It all really depends if you are chasing status credits or looking for "value" if redeeming those points earn ? VA will provide better bang for your buck on a redemption

 

[hummel]

Didn't want to make a new thread since when do points earnt on the estore transfer to the pooling account? Maybe I've just never noticed but was surpised to find a lot of points in my wifes account which should be in mine...

 

[bcworld]

Didn't want to make a new thread since when do points earnt on the estore transfer to the pooling account? Maybe I've just never noticed but was surpised to find a lot of points in my wifes account which should be in mine...

All points you earn are pooled, regardless of how they were earned...since always!

 

[hummel]

All points you earn are pooled, regardless of how they were earned...since always!

Interesting thanks, I think the delay in transaction on the estore and the posting of points some 45 days later is what may have caught me out. Not to worry!

 

[Warks]

I was just on the QF site and was logged in. Looked up some reward flights and clicked 'continue' (or whatever) and got a pop-up which said I needed to be logged in to look at reward flights! The disease is spreading!!

 

[eastwest101]

I was just on the QF site and was logged in. Looked up some reward flights and clicked 'continue' (or whatever) and got a pop-up which said I needed to be logged in to look at reward flights! The disease is spreading!!

No - the VA IT team are still in front when it comes to incompetence, looks like they have modified or redesigned the online check in process, as it certainly looks different. Same result though - see below.

 

[hummel]

No - the VA IT team are still in front when it comes to incompetence, looks like they have modified or redesigned the online check in process, as it certainly looks different. Same result though - see below.

View attachment 34809

So it's not just me then? I tried checking in earlier for my flight home tonight and got the same error.

However when I tried for my wife it seemed fine.

Will have to try again!

 

[eastwest101]

So it's not just me then? I tried checking in earlier for my flight home tonight and got the same error.

However when I tried for my wife it seemed fine.

Will have to try again!

Worked again when I tried later so maybe persistence is the key? When I did get it working, I discovered my pre-allocated seating preference of Aisle does not seem to be sticking and it wants to allocate me windows all the time. In seat selection, when you have 2 flights in one booking its also a bit tricky to find how to allocate seats on the second flight, but I did eventually find it (more by accident than design). Ignore the first rendering of the boarding passes, it gives you a chance to email and print boarding passes later on (but does not say that at the time).

 

[hummel]

Worked again when I tried later so maybe persistence is the key? When I did get it working, I discovered my pre-allocated seating preference of Aisle does not seem to be sticking and it wants to allocate me windows all the time. In seat selection, when you have 2 flights in one booking its also a bit tricky to find how to allocate seats on the second flight, but I did eventually find it (more by accident than design). Ignore the first rendering of the boarding passes, it gives you a chance to email and print boarding passes later on (but does not say that at the time).

Well I checked in...5a then went to check my wife in it shows 7b! Can't get anywhere near me so haven't checked her in. Here's hoping the BNE lounge angels can do something for me!

 

[anat0l]

Well I checked in...5a then went to check my wife in it shows 7b! Can't get anywhere near me so haven't checked her in. Here's hoping the BNE lounge angels can do something for me!

Are you on different bookings? Do you both have the same status?