- Joined
- Mar 11, 2015
- Posts
- 2,236
Yeah, some chatter about HDS issues over at my place too. One story indicated in Sth Aus they changed back to Aus Post and issued vouchers as an apology.Whatever you do when ordering from VM, DEMAND they use the Au Post and not their courier service HDS.
My wine was left sitting outside of my house on the public street next to the kerb and under the sun. These HDS folks lack the most basic common sense to handle the wine like that.
My personal experience has been good though, with deliveries from VM, Grays and GWD/Boozebud all via HDS recently. At least they ring the doorbell when they place the wine on my front porch, more than Aramex/Fast-away do. Most of the deliveries have been in refrigerated vans, some not.
Like any courier organisation it depends a lot on the local franchisee/contract drivers. I had years of issues with local Fastway franchisees/drivers, but those mostly went away when the pandemic delivery default mode moved to dump, photo and run, doorbell optional.