Vinomofo Wine Deals

[WineNot]

and...Boom!

Edit: not something I'd usually buy in a dozen, but I guess it's time to branch out, and am going off your recommendation

I'll gladly put my name to this. That being said, Marsanne is a very unique grape and doesn't often get produced as a singular varietal and is usually blended in with Rousanne and Viognier to make an RMV blend. Although, Nagambie has the largest Marsanne plantation in the world and have specialized in it for a long time. I'm confident that it is a stunner!

If you don't like it, I will cop the abuse sweet, but I'm sure that wont happen :mrgreen:

 

[AnonymousCoward]

The "brand new" thing happens a lot. As for the sale, t it seems I managed to get the last (or second last) case of Kalgan Ironrock chardy that I missed out on last time, so at least I'm happy

Well, that turned into a bust.

VM charged me, then cancelled my order the next day. I was curious to know where this would be going, since after I paid, I assume we have a contract.

Today got a message saying "Sorry, but the courier just called and said they damaged your wine, and since we have none left, we'll give you a credit"

So, apparently VM have a time machine that allows them to cancel orders even before they know their couriers will drop the wine, and they can cancel a contract unilaterally if they don't want to sell you something.

I bought >600 bottles from VM in the past 12 months, but companies that behave like this aren't who I want to deal with. Very disappointing IMHO.

 

[Wozza]

Well, that turned into a bust.

VM charged me, then cancelled my order the next day. I was curious to know where this would be going, since after I paid, I assume we have a contract.

Today got a message saying "Sorry, but the courier just called and said they damaged your wine, and since we have none left, we'll give you a credit"

So, apparently VM have a time machine that allows them to cancel orders even before they know their couriers will drop the wine, and they can cancel a contract unilaterally if they don't want to sell you something.

I bought >600 bottles from VM in the past 12 months, but companies that behave like this aren't who I want to deal with. Very disappointing IMHO.

Mate, that is bad news.

All I can say is - I am going to dig out 2 bottles of this excellent drop (pretty sure I have two left), and bring them into work for you to have and enjoy. You have been such a super star on this forum, it's an easy give. Just PM me when you are next up in town for a collection, as I know you are not up that often these days ...

 

[AnonymousCoward]

Mate, that is bad news.

All I can say is - I am going to dig out 2 bottles of this excellent drop (pretty sure I have two left), and bring them into work for you to have and enjoy. You have been such a super star on this forum, it's an easy give. Just PM me when you are next up in town for a collection, as I know you are not up that often these days ...

Thanks for that very generous offer, but I can't deprive you of those and I have plenty of good Chardy in reserve (hence my "time to diversify" comment before).

I got Hugh Johnson/Janis Robertson's 7th Edition Atlas of Wine for Christmas, and have been devouring the sections on all those regions I don't know much about (which is almost everywhere it turns out). I'm quite curious to get my hands on wine from places like Portgual, Italy, South America etc - now that have some idea of what I'm looking at.

 

[Buzzard]

More than $60k, less than $70k.

Click on the link "more jobs by this advertiser" and then use the salary slide bar filter.

That's more than I'm earning now.
Maybe I should apply and be our mole on the inside
Shame I live in ADL

 

[WineNot]

That's more than I'm earning now.
Maybe I should apply and be our mole on the inside
Shame I live in ADL

I thought VM originated in Adelaide... Why do they operate out of Melbourne?

 

[Teebs]

Coupled with free shipping and a $25 credit it's a cracking deal!

Just in case anyone is curious on the 2009 Tahbilk Marsanne. It is stunning, I visited the winery late last year and had a go a this at the cellar door. Stunning! I prefer to drink my Marsanne only slightly chilled as when its too cold it takes away a bit from the peach, lemon and subdues the minerality. Pull the trigger on this one, its amazing! I grabbed a case already and most likely will get more

 

[AnonymousCoward]

I'll gladly put my name to this. That being said, Marsanne is a very unique grape and doesn't often get produced as a singular varietal and is usually blended in with Rousanne and Viognier to make an RMV blend.

Hmm, I have a bottle of Giaconda Aeolia Roussanne - shiould I mix them together?

 

[WineNot]

Hmm, I have a bottle of Giaconda Aeolia Roussanne - shiould I mix them together?

For sure! Then whack some Yalumba Viognier in there and maybe blast with a Soda Stream delicious!

 

[Podolo]

Well, that turned into a bust.

VM charged me, then cancelled my order the next day. I was curious to know where this would be going, since after I paid, I assume we have a contract.

Today got a message saying "Sorry, but the courier just called and said they damaged your wine, and since we have none left, we'll give you a credit"

So, apparently VM have a time machine that allows them to cancel orders even before they know their couriers will drop the wine, and they can cancel a contract unilaterally if they don't want to sell you something.

I bought >600 bottles from VM in the past 12 months, but companies that behave like this aren't who I want to deal with. Very disappointing IMHO.

I've had this line fed to me twice now. I was suspicious the first time, but the second time confirmed that the old 'courier damaged your wine' email is clearly a cop out.

 

[penegal]

To pass WSET L2 you only need 50% in the exam which consists of multiple choice questions with four options. So really, not too much knowledge is needed to just pass.

I know, it is far from a prestigious qualification, but generally anyone who takes the test has sat through ~10 hours of "instruction", and therefore would have some idea of the basics.

 

[penegal]

I thought VM originated in Adelaide... Why do they operate out of Melbourne?

Best city in Australia...

Um, not sure - possibly better access to capital, etc.

 

[WineNot]

Best city in Australia...

Um, not sure - possibly better access to capital, etc.

That might well be, but one would think being a wine merchant, you would want to base yourself in the best wine growing state in Australia? Better access to wineries and reps etc.

 

[Tannin]

I've had this line fed to me twice now. I was suspicious the first time, but the second time confirmed that the old 'courier damaged your wine' email is clearly a cop out.

Ask for photographic proof if you want to get difficult about it. Would be very surprised if couriers didn't photograph problems to cover their tracks.

 

[AnonymousCoward]

Ask for photographic proof if you want to get difficult about it. Would be very surprised if couriers didn't photograph problems to cover their tracks.

In my case the order was cancelled the day I ordered. It was never shipped to me.

But I did ask for proof (e.g. notice/emai/photo from courier) before I admitted to knowing anything and according to the manager that their rep consulted 'VM does not share that information'.

I tried to give them an out by saying 'this is what you should do: call me and work something out' but they just said 'sorry, here's $9 for your next order'. I spent well north of $10K with them last year - evidently I'm not important enough a customer to actually call when you've made a mistake like selling stuff you don't have. Am thinking I might file a complaint, just cause the chain of correspondence has p*ssed me off so much.

 

[Dr Ralph]

More than $60k, less than $70k.

Seems generous.

 

[Wozza]

In my case the order was cancelled the day I ordered. It was never shipped to me.

But I did ask for proof (e.g. notice/emai/photo from courier) before I admitted to knowing anything and according to the manager that their rep consulted 'VM does not share that information'.

I tried to give them an out by saying 'this is what you should do: call me and work something out' but they just said 'sorry, here's $9 for your next order'. I spent well north of $10K with them last year - evidently I'm not important enough a customer to actually call when you've made a mistake like selling stuff you don't have. Am thinking I might file a complaint, just cause the chain of correspondence has p*ssed me off so much.

I am guessing they have sold something they didn't have, sent you a very standard - the courier broke it - email, and then have been pretty useless in the all-important follow up correspondence. And in doing so, not taking into account you are probably one of their biggest private customers. I am hazarding a guess - but at $10k, you are probably one of their top ten customers of 2015.

It just goes to show that they have got too big, too quick, and have employed young, inexperienced people to handle these important issues. Such a shame. Especially when they are trying to "I quote" : we live by our credo to step up, care more, keep it real, do some good and have fun.

If they were going to keep it real - they wouldn't send out a (most likely) fictitious excuse. If they cared -they would check who they were responding to. If they were going to step up - they would do what WineMarket did when they stuffed up : go out of their way to source a replacement batch to make good on their promise, even if it was correcting a third party mistake.

The Fo are losing touch with who they are and what they stand for. Or, are we, the older Fo customers, not keeping pace with the - don't give a damn, big faceless, tech-dominant, pretty average corporate machine - it's turning into. Am I being too harsh? Or are others noticing a decline in wine offerings and the service?

 

[AnonymousCoward]

I am guessing they have sold something they didn't have, sent you a very standard - the courier broke it - email, and then have been pretty useless in the all-important follow up correspondence. And in doing so, not taking into account you are probably one of their biggest private customers. I am hazarding a guess - but at $10k, you are probably one of their top ten customers of 2015.

Possibly for genuine retail customers, though I do suspect they have a few non-retail customers (maybe a restaurant or hotel or two, or a reseller) that spend more.

It just goes to show that they have got too big, too quick, and have employed young, inexperienced people to handle these important issues. Such a shame. Especially when they are trying to "I quote" : we live by our credo to step up, care more, keep it real, do some good and have fun.

What did make me laugh a little was a call back from my broker - after I emailed her specifically asking for that wine, back in early Jan. She kept saying it was about the customer and keeping it all good. She obviously hadn't read my email, and had no idea what to say. Except that it was about keeping customers happy. Except they're not proactive re doing that.

Older organisations like airlines and banks have very expensive, but sophisticated systems for identifying good customers. These days given the sophistication of off-the-shelf CRM systems, I'd kinda surprised that a "born online" outfit like VM isn't also able to track this - it's pretty cheap with various cloud "solutions" when you're not encumbered with decades of data stored in legacy systems. Either they aren't able to track it, or I'm not really that valuable.

If they were going to keep it real - they wouldn't send out a (most likely) fictitious excuse. If they cared -they would check who they were responding to. If they were going to step up - they would do what WineMarket did when they stuffed up : go out of their way to source a replacement batch to make good on their promise, even if it was correcting a third party mistake.

Exactly - I was happy to have a chat, and work out where I was on the heirachy. If I was valuable, I'd ask them to go out to the local wine shop and buy me a case. That's going "above and beyond" in my opinion, and would have reinforced why I should keep buying. If not, then recommend me something else. What I really don't appreciate is being fed a line of BS.

But, they have their model, and I have mine, and I suspect that they don't quite intersect anymore. So I guess it's a bit less of a loss on my part, and possibly a bit more on theirs. Or maybe not. Either way, tomorrow is another day, and this will be the last from me on this topic. All good

Bring back the speculation and hunt for good deals (though I probably won't be buying anymore)

 

[poochio]

I am guessing they have sold something they didn't have, sent you a very standard - the courier broke it - email, and then have been pretty useless in the all-important follow up correspondence. And in doing so, not taking into account you are probably one of their biggest private customers. I am hazarding a guess - but at $10k, you are probably one of their top ten customers of 2015.

It just goes to show that they have got too big, too quick, and have employed young, inexperienced people to handle these important issues. Such a shame. Especially when they are trying to "I quote" : we live by our credo to step up, care more, keep it real, do some good and have fun.

If they were going to keep it real - they wouldn't send out a (most likely) fictitious excuse. If they cared -they would check who they were responding to. If they were going to step up - they would do what WineMarket did when they stuffed up : go out of their way to source a replacement batch to make good on their promise, even if it was correcting a third party mistake.

The Fo are losing touch with who they are and what they stand for. Or, are we, the older Fo customers, not keeping pace with the - don't give a damn, big faceless, tech-dominant, pretty average corporate machine - it's turning into. Am I being too harsh? Or are others noticing a decline in wine offerings and the service?

I haven't had any particular issues lately, but primarily because I haven't bought anything for a while.

It's a shame if this is widespread. I recall a few years ago they contacted me (email) as they had the wrong vintage of my order - they gave me the choice to take the wrong vintage, it was a 2011 from the Barossa (no thanks) or to track down the right vintage. To their credit they did that and I left happy and impressed with their commitment.

Nearly 3 years on and we have clear BS being peddled to regular customers about the state of their orders. Maybe the lessons from Salvation Case II have been forgotten - I hope not.

 

[tgh]

I've had this line fed to me twice now. I was suspicious the first time, but the second time confirmed that the old 'courier damaged your wine' email is clearly a cop out.

Bingo.. That's zactly what happened to me…but like a dummy I believed them.. not happy jan