Vinomofo Wine Deals

tgh said:
Bingo.. That's zactly what happened to me…but like a dummy I believed them.. not happy jan
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When I was in the CBD (recently had to move to a different office), I got to know the three NexDay couriers well. They'd let me know if a case was damaged, and they'd be reporting it. And they had to provide evidence.

I don't know if that's a whole-of-company policy, but I suspect for insurance purposes etc. the drivers do need to collect/provide evidence. In any case, you should have received a shipping notice saying the goods have been dispatched to you. If you've got that, and it's been damaged en-route, then the driver should have to collect the evidence. On the other hand, if it's never been shipped to you, then I suspect it's a bit of corporate BS. And probably illegal - you can't just repudiate a contract unilaterally (i can't see anything in the T&C that covers this). Maybe Dr Ralph and Wozza can give a legal opinion, but I suspect that a customer could sue for specific performance (not sure how damages would be quantified though).
 
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There was a 6 hour gap between the despatch advice and the email from vm saying the wine was damaged by the carrier.

I'm so sorry to be emailing with bad news, but our courier team have just told me that your mof_ SECRET DEAL Riesling 2014 was damaged on its way to you

Clearly something fishy about this especially as it appears to be quite common.

The law probably allows them to do what they have done , but as a customer I think it sucks .

I will now remind readers of this thread and in other places that this is a company who may not deal with their customers ethically .
 
electrotek said:
Ask for photographic proof if you want to get difficult about it. Would be very surprised if couriers didn't photograph problems to cover their tracks.
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This has also happened to me a few months ago...not a really big deal as you can always buy others. No point crying over spilt wine is there.
 
tgh said:
There was a 6 hour gap between the despatch advice and the email from vm saying the wine was damaged by the carrier.

I'm so sorry to be emailing with bad news, but our courier team have just told me that your mof_ SECRET DEAL Riesling 2014 was damaged on its way to you

Clearly something fishy about this especially as it appears to be quite common.

The law probably allows them to do what they have done , but as a customer I think it sucks .

I will now remind readers of this thread and in other places that this is a company who may not deal with their customers ethically .
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Not good enough really. I have experienced this with other companies before and even though they had run out of stock. They offered me an upgrade to a higher quality product and when I said, "No, I was really wanting that one" they contacted the winery and ordered one case specifically to send it to me. Which I was impressed with. IMHO if you sell a case of wine and take payment, the responsibility is with you to fulfill the order. If that means you have to ruin your margins by buying the wine from the winery without bulk purchase discount, so be it. If it means that you have to go buy a case from Dan Murphy's, so be it.

Especially in the case of AnonymousCoward. I have worked in a sales capacity before and know how difficult it is to get repeat business, especially with online competitors all over the place. When you have someone loyal that purchases a lot, bend over backwards to look after them. You might have over 400,000 customers, but the top 10% of them will be 70-80% of your turnover, if you drive them away, your business will suffer. I hope VM read this forum, there is plenty they need to be aware of!
 
WineNot said:
I hope VM read this forum, there is plenty they need to be aware of!
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Yes - even if it is too late to regain AC's business, I hope a senior manager at least becomes aware of this practice and how detrimental it is to their business.

Sadly, it appears someone made a conscious decision to handle these situations in this way - hopefully it was not at a high level and is not in line with VinoMofo's business model/policies etc.
 
I would be surprised if VM intentionally sold something they didn't have in stock (or access too). Their system seems to be good at keeping track of stock levels, and then ticking over to sold out. If this isn't the case, then that is a pretty big defect which should be at the top of their programmer's to-do-list.

It could be human error, for example more stock was in the system than they actually had. Or perhaps someone (probably an internal VM warehouse person) did actually break the case (or cases).

Who knows - In any case, the generic response and credit are a bit disappointing from a customer engagement perspective. Especially in the case of a highly engaged customer. I would have thought they would prioritise VIM customers in the case of a screw-up, but I suspect they are not that sophisticated.



FWIW - I find VM a bit useless with interactions. I have posted numerous times about how useless my "broker" has been. Not even sure if he still works there, but he stopped calling me. No explanation.
 
Off topic - but does anyone actually use Twitter for anything productive?
Other than complaining to low level staff of large companies, or re-broadcast complete garbage?

I was an early adopter, but have long since deleted my account as it's a giant waste of time. Nobody has been able to convince me otherwise as yet.
 
penegal said:
Off topic - but does anyone actually use Twitter for anything productive?
Other than complaining to low level staff of large companies, or re-broadcast complete garbage?

I was an early adopter, but have long since deleted my account as it's a giant waste of time. Nobody has been able to convince me otherwise as yet.
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Yes. There are a lot of wine-industry people and wine-interested people on there. Plus other interesting/useful (to me) stuff. I get more than I give there.
And yes it can be a time-waster.
I wouldn't try to convince anyone that it is useful to them, it either is or it isn't.
 
redbigot said:
I've sent them a link to this via Twitter, in case they aren't already monitoring this thread.
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Unfortunately, it seems like they missed the point and replied to the discussion about the fact they're hiring at the moment. The Twitter link took me to the top of the page, the first post of which was #7491 on the WSET.
 
penegal said:
Off topic - but does anyone actually use Twitter for anything productive?
Other than complaining to low level staff of large companies, or re-broadcast complete garbage?

I was an early adopter, but have long since deleted my account as it's a giant waste of time. Nobody has been able to convince me otherwise as yet.
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Politics, news, and hobbies/areas of interest (cricket, golf, wine, tech). You have to cultivate a good set of accounts to follow though, or you end up with pages of nothing.

RE: the discussion at hand, it is a shame. I have had zero issues thus far, but I too would hope a quick call goes out to affected customers rather than a generic email. That said, I don't think I would as unhappy as some here. **** happens, first world problems, and all that! Hopefully VM have a good read here.
 
redbigot said:
Yes. There are a lot of wine-industry people and wine-interested people on there. Plus other interesting/useful (to me) stuff. I get more than I give there.
And yes it can be a time-waster.
I wouldn't try to convince anyone that it is useful to them, it either is or it isn't.
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Tock said:
Politics, news, and hobbies/areas of interest (cricket, golf, wine, tech). You have to cultivate a good set of accounts to follow though, or you end up with pages of nothing.

RE: the discussion at hand, it is a shame. I have had zero issues thus far, but I too would hope a quick call goes out to affected customers rather than a generic email. That said, I don't think I would as unhappy as some here. **** happens, first world problems, and all that! Hopefully VM have a good read here.
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Yeah - I think it helps if you limit yourself to 1 or 2 domains (or topics of interest), and focus on those.

If you have wide / varied interests there is too much going on to follow closely.
 
Good afternoon all. Found this quite by accident & appreciate the sound advice. Sorry to hear of some recent lamentations ...
I only started buying from VM 6 months back and don't touch shiraz, cab sav, sav b or chardy, so my perception is probably a bit skewed.
I reckon at least they have stuff of interest & good value - even if not some insane Grange for $20 bargain.
That said I love The Seppelts Henty Pinot (went back for seconds) & the Church View Zinfandel (arrived last night 32 deg day -couldn't resist) @ 16.9% it needs to be good enough to only sip :-). Kicking myself for missing the Marsanne ...
 
sagittariusdrake said:
Good afternoon all. Found this quite by accident & appreciate the sound advice. Sorry to hear of some recent lamentations ...
I only started buying from VM 6 months back and don't touch shiraz, cab sav, sav b or chardy, so my perception is probably a bit skewed.
I reckon at least they have stuff of interest & good value - even if not some insane Grange for $20 bargain.
That said I love The Seppelts Henty Pinot (went back for seconds) & the Church View Zinfandel (arrived last night 32 deg day -couldn't resist) @ 16.9% it needs to be good enough to only sip :-). Kicking myself for missing the Marsanne ...
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You can still get the 2009 Tahbilk Marsanne for $15.99 a bottle at DM's $15.19 in any 6. That would be your best bet

https://www.danmurphys.com.au/product/DM_368425/tahbilk-marsanne-2009
 
Cheers WineNot - I remember now why I didn't jump straight in. And Tahbilk have a number of back vintages available at around $15-20 if you sign up with them. A vertical tasting beckons.
 
sagittariusdrake said:
Cheers WineNot - I remember now why I didn't jump straight in. And Tahbilk have a number of back vintages available at around $15-20 if you sign up with them. A vertical tasting beckons.
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No worries, Happy to help. They have some stunning wines! I love Marsanne and Rousanne but not a lot of places actively grow it, so it can be hard to find a good one. If you love the Marsanne style, Lino Ramble do a stunning Rousanne Viognier Marsanne called "Ludo" in the McLaren Vale. I bought a lot of the 2012 vintage from another company a while ago and just sampled their 2014 vintage at a tasting. Stunning booze if you love the more textural whites with aging potential. They only small produce it, so it isn't huge on the market, but I thoroughly recommend it!
 
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