Virgin Australia Discover Gold (Status Match)

[encryptededdy]

I applied last Tuesday (10 days ago), still no response. I'm in no rush since I got flights booked for mid-September, but if they take longer than Qantas to reply to my emails that's not a good look.

 

[Fortunatecrow]

I applied last Tuesday (10 days ago), still no response. I'm in no rush since I got flights booked for mid-September, but if they take longer than Qantas to reply to my emails that's not a good look.

I sent the email last weekend. On Thursday they responded asking for a copy of the QF card and did it the following day, so 10 days sounds like worth following up/resending if my timeline is typical.

 

[MJHoops]

Could not recommend this more to anyone who is eligible. You’ll be amazed by the quality of service, at the least

 

[Mattg]

Could not recommend this more to anyone who is eligible. You’ll be amazed by the quality of service, at the least

When flying with VA - absolutely. But it sounds like the service when actually getting the status match processed leaves a lot to be desired...

 

[MJHoops]

When flying with VA - absolutely. But it sounds like the service when actually getting the status match processed leaves a lot to be desired...

hopefully just because they are inundated with applications, I will speculate optimistically

 

[encryptededdy]

Confirming everyone else here just emailed [email protected]?
That was where I emailed per the advice I got over the phone.

 

[Fortunatecrow]

Confirming everyone else here just emailed [email protected]?
That was where I emailed per the advice I got over the phone.

I used the website feedback form

 

[nathano]

Confirming everyone else here just emailed [email protected]?
That was where I emailed per the advice I got over the phone.

that's what I did, I got the auto reply with case number.. followed up a week later (which was Tue last week) and I got upgraded that night or Wed night.. can't recall.. only reason I called to chase it was I have a flight tomorrow.. I'll earn 30SC this week so I just need to work out the cheapest way to get 50SC from BNE

 

[encryptededdy]

Well, here's my adventure for anyone playing along at home

• Tues, Aug 9 - Called up VFF, was told to send my request along with picture of my status match status through to [email protected]. Recieved autoreply with case number advising 5 business day turnaround
• Sun, Aug 21 - Replied to the above autoreply
• Wed, Aug 24 - Called VFF again, following up with the case number, was told that they would push this through and I should expect a reply in a day or two.

As of today still nothing

My flight's not for another few weeks but I hope they do get back to me. Not sure how everybody else managed to get through so quick!

 

[Silvia]

I used the contact form but did not give me a reference number, does that sound accurate?

 

[Formal Hall]

Any credit card sign up bonuses giving status credits at the moment or on the near horizon? SCs on the ground unsurprisingly seem to have dried up since borders opened again and most of my flying in outside the next 3 months.

 

[blacksultan]

If you apply for the match does your 3 month period end in exactly 3 months / 90 days or at the end of the third month ( 30 /31 ) ?

 

[nathano]

If you apply for the match does your 3 month period end in exactly 3 months / 90 days or at the end of the third month ( 30 /31 ) ?

looks like from the day it's approved. mine expires on e.g. mine expires on 16/11/22

 

[encryptededdy]

Finally got my status match today! Took too long though

• Tues, Aug 9 - Called up VFF, was told to send my request along with picture of my status match status through to [email protected]. Recieved autoreply with case number advising 5 business day turnaround
• Sun, Aug 21 - Replied to the above autoreply
• Wed, Aug 24 - Called VFF again, following up with the case number, was told that they would push this through and I should expect a reply in a day or two.
• Fri, Sept 2 - Called VFF again, was told it will be processed soon
• Mon, Sept 5 - Emailed VFF for a third time
• Thurs, Sept 8 - Status match finally came through!

In the end it took an entire month to go through. My flight's next week, so that's just in time.

 

[Mattg]

Finally got my status match today! Took too long though

• Tues, Aug 9 - Called up VFF, was told to send my request along with picture of my status match status through to [email protected]. Recieved autoreply with case number advising 5 business day turnaround
• Sun, Aug 21 - Replied to the above autoreply
• Wed, Aug 24 - Called VFF again, following up with the case number, was told that they would push this through and I should expect a reply in a day or two.
• Fri, Sept 2 - Called VFF again, was told it will be processed soon
• Mon, Sept 5 - Emailed VFF for a third time
• Thurs, Sept 8 - Status match finally came through!

In the end it took an entire month to go through. My flight's next week, so that's just in time.

The whole point of the status match is to attract your business. That's not a great way to introduce a potentially profitable long-term customer to your airline's customer service...

 

[Silvia]

Interestingly i sent an email to the red@ account and now it says response within 10 business days...

 

[kangarooflyer88]

Now that Aer Canada provides lounge access as a perk for VA Gold members, I'm really tempted to join the Virgin Status match. Looking at my travel calendar, however, the earliest I could fly them is in December meaning I should enrolled in the status match sometime in October so that the 90 day window falls within the date I plan on flying with them.

I'm curious if Virgin made any announcements of when the match would end?

-RooFlyer88

 

[encryptededdy]

The whole point of the status match is to attract your business. That's not a great way to introduce a potentially profitable long-term customer to your airline's customer service...

I agree. The only saving grace for them is that Qantas is taking just as long to fix my Platinum "sorry" gift

 

[Mattg]

Now that Aer Canada provides lounge access as a perk for VA Gold members, I'm really tempted to join the Virgin Status match. Looking at my travel calendar, however, the earliest I could fly them is in December meaning I should enrolled in the status match sometime in October so that the 90 day window falls within the date I plan on flying with them.

I'm curious if Virgin made any announcements of when the match would end?

-RooFlyer88

There's no end date - the offer is ongoing (or until pulled).

 

[blacksultan]

There's no end date - the offer is ongoing (or until pulled).

Do you reckon it could be withdrawn with no prior notice ?