Westpac Singapore KrisFlyer Credit Card

[albatross710]

I don't think you can combine the 15% online redemption discount with the loyalty voucher?

I just ran a dummy redemption booking BNE-HKG and I didn't see a field to enter a coupon/voucher. Looks like the voucher at this stage needs to go via the call centre.

Looks like we need to consider the T&C printed on the Voucher. I found this in the Westpac Krisflyer T&Cs.

15.8 Discount mile vouchers
(a) Provided your Card Account is in order, you will be issued with a Singapore Airlines voucher
on or about each anniversary of the day the applicable Annual Card Fee is charged or due to
be charged to your Card Account.

(b) This voucher entitles you to a discount on Miles required for redemption or upgrade awards for travel on Singapore Airlines operated flights as determined by Singapore Airlines and subject
to the terms and conditions of the KrisFlyer Programme. For details refer to the voucher for
the full set of Terms and Conditions.

(c) Westpac and Singapore Airlines reserve the right to change the terms and conditions applicable to the issue of these vouchers at any time without prior notice.

My emphasis.

and of course, no bank documentation would be complete without (c).

 

[Sarge1]

From my memory, someone posted a while back that the flight had to be booked within 6 months. So really you could use it for a flight 18 months away.

 

[lovetravellingoz]

From my memory, someone posted a while back that the flight had to be booked within 6 months. So really you could use it for a flight 18 months away.

Yes I posted 11 posts back:


I must admit that I am VERY disappointed as:
* Voucher has to be redeemed in only a 6 month window.

* It is not really 50% as it includes the 15% you already get for booking online. ie is really only 35%!!!!!!!!!!!!!!!


You can redeem for almost a year out. So it gives you an 18 month window.These days I redeem in J or F...so not sure I will use it.

 

[crowman28]

You can redeem for almost a year out. So it gives you an 18 month window.These days I redeem in J or F...so not sure I will use it.

I think they should really relax the rule and let customers redeem J class seats as well using the loyalty voucher.

It gives a bit of flexibility.

Otherwise I wouldn't be using the voucher at all, as I always use my points to redeem J class seats.

 

[aikman]

From my memory, someone posted a while back that the flight had to be booked within 6 months. So really you could use it for a flight 18 months away.

Sadly not.

4. Account holder must redeem the offer and complete travel within 6 months. The valid from and valid to dates are displayed on the voucher.


Just to make it even harder, here's a couple more conditions. It's definitely more restrictive than I had first thought. Also not valid on Silk Air.

5. No changes, cancellations or refunds are allowed once the redemption ticket is issued.
9. You will not be able to make use of this offer if the selected flight is on waitlist.

 

[crowman28]

Yes I posted 11 posts back:


I must admit that I am VERY disappointed as:
* Voucher has to be redeemed in only a 6 month window.

* It is not really 50% as it includes the 15% you already get for booking online. ie is really only 35%!!!!!!!!!!!!!!!


You can redeem for almost a year out. So it gives you an 18 month window.These days I redeem in J or F...so not sure I will use it.

Thanks for finding out the exact conditions. I was also thinking along the line that the travel must be completed within 6 months.

So I would rather take advantage of the 15% online redemption, and this is much more beneficial it seems.

Cheers

 

[kamchatsky]

Here is the full text for the offer. It is available as part of PDF in Westpac online. I also received a hard copy.

Looks like you need to redeem AND travel within 6 months, and it looks like that the promo won't be available until 1 July 2010, and can only be used on online SQ redemptions only, not *A and even SilkAir flights.

______________________________________________________________________
Redeem your discount between 1 July 2010 and 1 January 2011

UP TO 50% DISCOUNT ON FLIGHTS AND UPGRADES

In recognition of your first anniversary with your
Singapore Airlines Westpac credit card, we would
like to reward you with a 50% redemption offer.

It's time you rewarded yourself, so we'd like to give you
an offer that could save you 13,750 miles on a return
economy saver ticket from Sydney to Singapore, or
20,000 miles on a one-way upgrade from Business to
First Class on a saver award. Perhaps it's a
long-awaited family holiday or a trip to visit old friends -
how you redeem it is up to you. Choice of offers
include:

A total discount of 50% (includes a 15% online
discount plus a 35% renewal discount) on the KrisFlyer
miles required for one Economy class redemption
award. Redemption award can be in the form of a
Saver, Standard or Full Award.

A total discount of 50% (includes a 15% online
discount plus a 35% renewal discount) on the KrisFlyer
miles required to upgrade your seat on any Singapore
Airlines flight. An upgrade redemption award can be
either an Economy to Business Class Upgrade or a
Business to First Class Upgrade in the form of a Saver,
Standard or Full Award.

Both offers are subject to a maximum of 25,000
KrisFlyer miles for Singapore Airlines Westpac Platinum
account holders and 15,000 miles for Singapore Airlines
Westpac Gold account holders. Offers are for one-time
use only.

There are no limitations on destinations. You just need
to redeem and travel within 6 months of receiving this
offer. It's time you reaped the rewards, so start
planning your next holiday today.

IT'S EASY TO REDEEM

REDEEMING ECONOMY CLASS TICKETS

1. Log on to your KrisFlyer account at KRISFLYER
2. Click on the 'Redeem Miles' tab and select your promotion code from
the drop-down menu. (Refer overleaf for your code.)
3. Select your itinerary, i.e. travel dates, departure and destination
cities, etc, and proceed with the redemption booking flow. In the
event that the selected flight is on waitlist, you will not be able to
make use of this offer.
4. The number of miles required for the selected itinerary will be
automatically calculated after adding the discount. Note that the
redemption bookings will not proceed if the selected itinerary does
not meet the terms and conditions of the redemption discount offer.
5. Complete the booking after confirmation of passenger details and
payment of taxes.

REDEEMING UPGRADE AWARDS
.
1. Log on to your KrisFlyer account at KRISFLYER
2. Purchase a Singapore Airlines ticket by clicking on the 'Book a Flight' tab and follow the booking flow to complete the
purchase. If you had previously purchased an air ticket and provided your KrisFlyer number during the booking, click on 'My
Bookings' to retrieve the booking you would like to upgrade.
3. Click 'Redeem an Upgrade for this Booking' on the left hand side. Click on the 'Promotion Code' drop-down menu and select
your promotion code on the flight selection page. (Refer overleaf for your code.)
4. Proceed with the upgrade redemption booking flow. In the event that the selected upgrade is on waitlist, you will not be able to
make use of this offer.
5. The number of miles required for the upgrade will be automatically calculated after adding the discount. Note that the upgrade
redemption booking will not proceed if the selected itinerary does not meet the terms and conditions of the redemption discount
voucher.
6. Complete the booking to upgrade your Singapore Airlines ticket to the next higher cabin class.


Terms and Conditions
1. The offer is valid for one-time use for one ticket for either the account holder or their redemption nominee. This offer is not available to additional
cardholders.
2. This offer is inclusive of the usual 15% discount for online redemptions and cannot be combined with any other promotion or discount.
3. This offer is valid for one-time use only on Singapore Airlines operated flights issued on Singapore Airlines tickets only and is subject to seat
availability. This offer cannot be used for SilkAir flights. This offer cannot be combined with any other discounts or promotions.
4. Account holder must redeem the offer and complete travel within 6 months. The valid from and valid to dates are displayed on the voucher.
5. No changes, cancellations or refunds are allowed once the redemption ticket is issued.
6. The discount is only applicable to the KrisFlyer miles required for redemption of the Saver, Standard or Full Award. The discount is not
applicable to miles used to pay for KrisFlyer service fees, additional miles for stopovers or to fees, taxes and surcharges chargeable for the
flight.
7. Account holder must log on to KrisFlyer account on KRISFLYER to redeem the offer. For upgrade redemptions, this offer is only available
for Singapore Airlines air tickets purchased on Australia Flights - Singapore Airlines.
8. Account holder may choose one of the following offers. Either:
A total discount of 50% (includes the usual 15% online discount plus a 35% renewal discount) on the KrisFlyer miles required for one Economy
class redemption award (subject to a maximum of 25,000 KrisFlyer miles for Platinum account holders and 15,000 for Gold account holders).
Redemption award can be either in the form of Saver, Standard or Full Award; or
A total discount of 50% (includes the usual 15% online discount plus a 35% renewal discount) on the KrisFlyer miles required for one Upgrade
redemption award (subject to a maximum of 25,000 KrisFlyer miles for Platinum account holders and 15,000 miles for Gold account holders).
Upgrade redemption award can be either an Economy to Business Class Upgrade or a Business to First Class Upgrade in the form of either a
Saver, Standard or Full Award.
9. You will not be able to make use of this offer if the selected flight is on waitlist.
10. Upgrade redemption award offer can be utilised on a commercial flight (in eligible booking classes only) purchased by the account holder for
travel on Singapore Airlines operated flights only. This offer cannot be used for open-jaw bookings, e.g. Perth-Toyko and Osaka-Perth in one
booking.
11. This offer is considered redeemed even if less than the maximum KrisFlyer miles (set out in point 8) are used. Excess KrisFlyer miles will not be
credited to the account holder's KrisFlyer account.
12. This offer is to be used in conjunction with KrisFlyer miles in account holder's account.
13. KrisFlyer terms and conditions apply.
American Express® is a registered trademark of American Express. Visa is a registered trademark of Visa Worldwide PTe Limited.
2010 Westpac Banking Corporation ABN 33 007 457 141.

 

[albatross710]

The six month window is probably going to mean I will miss out on the benefit of the voucher this year. All of my SQ travel is already booked and paid for H1.

Other options : offer it to a colleague/friend and if they take it up add them as a Redemption nominee and then remove them (1,500 miles). This would convert some of the points to cash assuming I can get them to pay more than the taxes of the fare. I dare not even look in the SQ T&Cs about that. Probably not worth the hassle.

Change renewal date : contact Westpac and adjust my card renewal date so that my next voucher gets issued for a period in which I can plan os travel. For instance, my 'next' voucher would be good if it covered travel in the Jan-Jun period which covers Easter and more chance for family travel when I can put the Albatross offspring into Y.

Possible itineraries with voucher value:
................Saver.....Saver(15% disc).....Saver( voucher).... Net Saving
BNE-LHR....95,000...........80,750 ...........75,000 ................. 5.750
BNE-SIN....55,000...........46,750 ........... 30,000 .................16.750
BNE-PVG....75,000........... 63,750 ...........50,000...................13,750

To maximise the return on the voucher, need to consider short sectors. That's a tough one from BNE on SQ when factoring in the existing 15% redemption for online booking.


Thoughts on maximising this appreciated.

 

[deft]

OK, so got my letter in the mail yesterday but noticed it says 10K points rather than 20K. Not too worried as I have a hard copy brochure of the offer plus have just saved the web page but wondering if anyone else had this.

Have also got my wife to apply so guess I'll see with her letter.

I signed up a couple of weeks ago and took screen shots of the 20,000 miles after 1st purchase. Today I received my letter and it says 10,000 miles.

I'm going to ring Westpac for sure.

 

[ZeroPoint]

I signed up a couple of weeks ago and took screen shots of the 20,000 miles after 1st purchase. Today I received my letter and it says 10,000 miles.

I'm going to ring Westpac for sure.

That's strange. I didn't get a letter but on my statement and in my KF membership I got the 20k. It was my first statement.

 

[crowman28]

That's strange. I didn't get a letter but on my statement and in my KF membership I got the 20k. It was my first statement.

I got the letter last week, and it said 10,000 miles. Got the card early last week.

Even in the Westpac bank website, it stated 10,000 miles.

 

[deft]

I have screenshots of various sections of their web site that says 20,000 miles. I rang Westpac and she (customer service) says the letter is automatically generated and I should receive the 20,000 miles in July.

I got her to put a little note in my account to credit my account 20,000 miles and not 10,000 miles.

 

[crowman28]

I have screenshots of various sections of their web site that says 20,000 miles. I rang Westpac and she (customer service) says the letter is automatically generated and I should receive the 20,000 miles in July.

I got her to put a little note in my account to credit my account 20,000 miles and not 10,000 miles.

Just wondering do you need your new card to be approved by a certain date in order to get the 20,000 miles?

I remember when I applied online, I saw the 20,000 miles in the Westpac website, but didn't take any screen shots for it.

Cheers

 

[lovetravellingoz]

Just wondering do you need your new card to be approved by a certain date in order to get the 20,000 miles?

I remember when I applied online, I saw the 20,000 miles in the Westpac website, but didn't take any screen shots for it.

Cheers

I thiink it may have been early JUne as I was just in the SQ Business Lounge in Melbournea few days back and there were some brochures advertising 20K bonus to get the card. A quick glance showed it was analready expired offer for early June...so I did not keep.

 

[crowman28]

I thiink it may have been early JUne as I was just in the SQ Business Lounge in Melbournea few days back and there were some brochures advertising 20K bonus to get the card. A quick glance showed it was analready expired offer for early June...so I did not keep.

Ok thanks, my card was approved on June 15, so I think I might not get the 20,000 miles.

 

[cove]

Well last year to 30th June2010 was my first year with the platinum card version.
Have just renewed it for $250 and with some J and F redemptions I still have 2 commas in my KF account.
I have been really happy with the ease of use and the no limits on point earning.
Because of the 3 year validity of the points I am booking further J and F flights for the gang of five.
Very happy for a first year user of this great product.

 

[deft]

Arrrghh!!! I arrived home yesterday to find a new Krisfyler card in the mail

When I signed up I gave Westpac my existing Krisflyer details.

So annoying.

 

[Foreigner]

Well last year to 30th June2010 was my first year with the platinum card version.
Have just renewed it for $250 and with some J and F redemptions I still have 2 commas in my KF account.
I have been really happy with the ease of use and the no limits on point earning.
Because of the 3 year validity of the points I am booking further J and F flights for the gang of five.
Very happy for a first year user of this great product.

aah, two commas...millones! Well done.

My Qantas and most OW flights earn QF ff points. With Westpac krisflyer and Amex platinum cards, I have both *A and OW covered. Krisflyer accrues points to SQ only but Amex points can be transferred to around 7 airlines, mostly asia-pacific ones. Reading thru the forums, SPG account would be handy for transfer of points to other airlines though. It would have been handy to have SPG and Amex co-branded card for Australian residents. That would be icing on the cake.

 

[kamchatsky]

Looked at my Krisflyer account, and noticed the option for "Westpac Platinum" for booking the "50% off" redemptions. I tried to book 2 pax 1 way trip and it would not allow me to do so. It only allows booking for 1 pax. Also it is not available for use for J redemptions which is annoying, especially their high level of taxes.

So I tried to book SYD-SIN-HKG return Y ticket (without actually ticketing it), which normally for internet booking would be 46750 points, it calculates to be 30000 points after Westpac Platinum discount, a saving of 16750 points. The taxes/surcharges though is like $121.26 (taxes) + $229.80 (carrier surcharges) = $351.06!!!!!

 

[snufl]

Arrrghh!!! I arrived home yesterday to find a new Krisfyler card in the mail

When I signed up I gave Westpac my existing Krisflyer details.

So annoying.

I received a new Krisflyer card too, but the points posted to the correct account, the member number I gave when I applied for the card on the Westpac website.

Unfortunately only 10K points posted. What annoys me is when I put in my application I phoned Westpac to make sure I would get the 20K points. They looked up my name and said they had a record of the mail-out invitation so I would get the 20K. It was already noted on my account!

So not a good start, a Krisflyer card I don't need and only half the points promised. Hopefully it won't take a lot of effort to get it sorted and earned points will post correctly.