What changes would you make to the Qantas Booking site?

[Austman]

..and yet is is what 'Email Itinerary' in Manage your booking is documented to do :shock:

But doesn't ! It's nothing like the E-Ticket.

 

[whatmeworry]

I am sure it has been raised but the ability to book online award flights more easily with partner airlines rather then having to ring up QF all the time.

 

[Pleb Status]

After using the new website for a while now, I would like to go back to the old one. For me, it was easier to use. Getting a date in say mid 2014 was easier on the old site due to the drop down month/day boxes vs the system you are forced to use now on the home page where you have to scroll through the months.

 

[anat0l]

But doesn't ! It's nothing like the E-Ticket.

I don't have a booking with QF to test either one.

What are the differences between what you what you want and what can be supplied?

If you wanted your e-ticket number, you can also print the information from checkmytrip.com

 

[Austman]

What you get is an simple itinerary, not an E-Ticket. And it's even designed to send to other person (as a FYI).

Yes, the ticket number is useful but it's not the E-Ticket, which even Qantas themselves says:

Important Information

• This is your E-Ticket Itinerary & Receipt. You must bring it with you to the airport for check-in, and it is recommended you retain a copy for your records.
• Each passenger travelling needs a printed copy of this document for immigration, customs, airport security checks and duty free purchases.

 

[anat0l]

What you get is an simple itinerary, not an E-Ticket. And it's even designed to send to other person (as a FYI).

Yes, the ticket number is useful but it's not the E-Ticket, which even Qantas themselves says:

Well I guess a "short term" solution may be to call Qantas to send one to you. If you need an excuse, just tell them you can't find the first copy.

I think either you are interpreting the important information too rigidly, and/or Qantas are a bit misleading in this case. They cannot advocate that their document which they send to you is the only document possible to certify you for the listed conditions, otherwise you would be rightly indignant if you could not easily obtain another copy (which is paramount for those who do not use qantas.com as the agent, e.g. other online travel agent or human travel agent). Certainly, a lot of people would be unable to travel on QF if this were the case (and if such a condition were enforced completely).

I would ordinarily print both checkmytrip.com and whatever the travel agent gave me for references in lieu of a qantas.com booking receipt. There is enough information in both to legitimately check a booking.

Other than that, you can't "hold" the e-ticket: it is an electronic record. A printout - whether via checkmytrip.com or from Qantas - is simply a tactile representation of an electronic record. It's not like a paper ticket where if you destroy your paper ticket, you've effectively lost the booking. This is why most e-ticket check-ins can be done in the absence of any e-ticket record (just requires passenger name, though at least airline PNR would be good too to avoid identity theft), but there are several good reasons to be holding some true, veritable copy of a booking in paper form.

 

[oz_mark]

What you get is an simple itinerary, not an E-Ticket. And it's even designed to send to other person (as a FYI).

Yes, the ticket number is useful but it's not the E-Ticket, which even Qantas themselves says:

What makes something an "eticket receipt" is the information contained within it, rather than the form it is presented in.

 

[medhead]

What makes something an "eticket receipt" is the information contained within it, rather than the form it is presented in.

The thing about the "eticket receipt" is its actually a tax invoice/receipt. The eticket bit is somewhat misleading and unimportant. The document they email is important to me as a tax invoice with the full fare/cost information contained therein. That information is not contained on the document requested by email later - it's not a tax invoice.

 

[Aussie_flyer]

lot of confusion here about what an e-ticket is indeed...


meanwhile I can barely get the site to function, looking for award ticket SIN-HKG , the calendar says business is available but I keep hitting continue and it just keeps going back to the calendar of availability, it wont go to the flights page.

PLEASE GO BACK TO THE OLD SITE QANTAS - THIS NEW BOOKING ENGINE IS A HUNK OF S**T. Sorry but that's how it is.

This is looking more and more like Singapore Airlines effort at a new website which was a total disaster and still is 2 years later.

Who the hell is working in Qantas IT and came up with this cough.... I'm really annoyed!

 

[medhead]

lot of confusion here about what an e-ticket is indeed...


meanwhile I can barely get the site to function, looking for award ticket SIN-HKG , the calendar says business is available but I keep hitting continue and it just keeps going back to the calendar of availability, it wont go to the flights page.

PLEASE GO BACK TO THE OLD SITE QANTAS - THIS NEW BOOKING ENGINE IS A HUNK OF S**T. Sorry but that's how it is.

This is looking more and more like Singapore Airlines effort at a new website which was a total disaster and still is 2 years later.

Who the hell is working in Qantas IT and came up with this cough.... I'm really annoyed!

Have you clicked on a date? Does trying the search using I need to fly on these dates work?

 

[Aussie_flyer]

Have you clicked on a date? Does trying the search using I need to fly on these dates work?

yes I have... I tried non flexible dates too. just continually goes to the calendar. there are several dates showing available, none work.

 

[medhead]

yes I have... I tried non flexible dates too. just continually goes to the calendar. there are several dates showing available, none work.

I'd try it my self but stuck with shaped Internet so only on the phone. Have you tried the iPhone app, now that I think of it?

 

[Aussie_flyer]

I'd try it my self but stuck with shaped Internet so only on the phone. Have you tried the iPhone app, now that I think of it?

I don't own any products starting with an i

IT was just so much easier on the old site... the way you have to scroll continuously down a page just on ordinary bookings like SYD-MEL is frustrating too. It was much more compact and easier to see on one page before.

 

[anat0l]

lot of confusion here about what an e-ticket is indeed...


meanwhile I can barely get the site to function, looking for award ticket SIN-HKG , the calendar says business is available but I keep hitting continue and it just keeps going back to the calendar of availability, it wont go to the flights page.

PLEASE GO BACK TO THE OLD SITE QANTAS - THIS NEW BOOKING ENGINE IS A HUNK OF S**T. Sorry but that's how it is.

This is looking more and more like Singapore Airlines effort at a new website which was a total disaster and still is 2 years later.

Who the hell is working in Qantas IT and came up with this cough.... I'm really annoyed!

I just tried to search for SIN/HKG award availability, got to the calendar, selected a date with Business seats, then it got me to the flights page.

Make sure you click on "Continue", not "Next". The "Next" button on the calendar takes you to the next 30 days of the calendar; it doesn't mean the next page of the booking process!

Flawed as it may be, at least it works faster than the SQ website! And, oddly enough, at least as stably.

 

[Austman]

Well I guess a "short term" solution may be to call Qantas to send one to you. If you need an excuse, just tell them you can't find the first copy.

I think either you are interpreting the important information too rigidly, and/or Qantas are a bit misleading in this case.

Well... maybe... But look at a Qanats E-Ticket. Their advice is there at the very top with a HUGE exclamation mark!

! Important Information

• This is your E-Ticket Itinerary & Receipt. You must bring it with you to the airport for check-in, and it is recommended you retain a copy for your records.

• Each passenger travelling needs a printed copy of this document for immigration, customs, airport security checks and duty free purchases.

• Please familiarise yourself with the key Conditions of Carriage, Dangerous Goods guide and other information attached.

It's a 6 page document that tells you how much you paid, the payment method, issue date and a lot more. Most of which is not on checkmytrip.

 

[oz_mark]

The thing about the "eticket receipt" is its actually a tax invoice/receipt. The eticket bit is somewhat misleading and unimportant. The document they email is important to me as a tax invoice with the full fare/cost information contained therein. That information is not contained on the document requested by email later - it's not a tax invoice.

For domestic, it is a combined document, as per its heading "E-Ticket Itinerary, Receipt and Tax Invoice"

The MYB page has something that suggests it would send the tax invoice again, but it is separate to the itinerary.

 

[Aussie_flyer]

I just tried to search for SIN/HKG award availability, got to the calendar, selected a date with Business seats, then it got me to the flights page.

Make sure you click on "Continue", not "Next". The "Next" button on the calendar takes you to the next 30 days of the calendar; it doesn't mean the next page of the booking process!

Flawed as it may be, at least it works faster than the SQ website! And, oddly enough, at least as stably.

yes i know about continue and next (which is confusing in itself), i was using google chrome and sep 21/28 as the dates for departure and return. I have logged out and back in again and it's now working... well it may have been a temporary glitch, I've done nothing different.

edit: sorry im searching for singapore to tokyo haneda or narita... it works for SIN-HKG but not SIN-Tokyo, although it says business is available

 

[Aussie_flyer]

Anybody else seeing it, e.g. SIN-HND for Sep 21 return Sep 28. calendar says business available but its redirecting back to calendar

same for SIN-PEK

 

[anat0l]

Well... maybe... But look at a Qanats E-Ticket. Their advice is there at the very top with a HUGE exclamation mark!

And again - if Qantas were so rigid to insist that this document were required as the only acceptable evidence, then many people would not be able to fly Qantas, simply because bookings through OTAs and TAs, let alone bookings through other oneworld (or partner) airline websites, would be rendered effectively invalid because pax could not obtain this document!

Maybe the only reason why Qantas puts such a notice on its document is because not doing so may render (mainly greenhorn) people not to print it (or any other alternative). Similar notices are printed on most to all other itinerary confirmation documents issued by other airlines or travel agents.


The most important details (which any agent who can access the airline's system should be able to verify as true and proper) are Passenger Name, PNR and e-ticket number. (Certainly, if you call Qantas, these details should be enough to find any other information on the booking). It's useful to have these at hand, but I'd be eating a hat if someone were to deem my ticket a fake if I produced a document which did not have information on it about how I paid for the ticket, how much I paid, when it was issued and the conditions of carriage of the carrier (let alone it may involve more than one carrier!).


Not saying Qantas shouldn't allow what you're saying, but suffice to say, in some cases Qantas never issued such a document (e.g. if you travel through another online travel agent, or made an award booking on another partner airline to Qantas).

 

[Aussie_flyer]

e-tickets can come in thousands of different templates, it's not a ticket just a piece of paper that refers to the virtual 'ticket' you hold in cyberspace. the qantas issued ones are just in their format and the ones I issue to my clients look completely different, and the ones flight centre issue would look completely different again.